Scotiabank

Nice branch and fast service but customer service can definitely improve considerably more.
Front staff was kind but not very welcoming

My husband and I deposited some cash using our Tangerine card at this location. Tangerine and Scotiabank are affiliated. The machine ate $300 and we have spent the last 3 months trying to get the money back. An investigation was opened by my bank which proved that the money was owed back to us, and I would just need to go in and sign something to prove I was the owner. When I visited this location, I was told they had no idea what I was talking about and they couldn’t help me. The manager wouldn’t even speak to me herself to explain. Maybe it’s fine for her to lose $300, but my family of four can’t. I left my name and number almost two weeks ago and haven’t heard back. Thieves.

Brown lady in office got huge attitude, bigger then her pocket (drives a Camry 08) has a attitude like she own Scotia bank

We met jasleen (financial advisor) she was very helpful. We did walk in and did not had any appointment. She managed our new account opening very well and was on point with her work. Thank you again for your help today.

Bad management. Very unprofessional. I felt like I was in MacDonlds, but MacDonalds is better. They are not accommodating or willing to find solutions. Resist going to this branch. Other branches may be better.

This branch sucks, the drive thru closes with the rest of the bank and you can’t use the abm/atm because they lock the doors after banking hours as well, when am I supposed take cash out of my own bank account if I work 8-5 every day? It’s incredibly inconvenient

They lock the gates of their ATM machines as soon as they close. You can't visit this branch late after work or weekends.

I wish there was 0 star option to give them. The whole branch is full of rude employees. Front desk people to financial advisors have no manners to talk to their customers. They treat their customers like they are doing some sort of favour to them. Especially the financial advisor Kunal was awful. He was showing no interest in answering any questions and was getting irritated when a question was asked. This has not happened to me first time, whenever you want to ruin your day you only need to come here. I am so getting done with Scotia bank employees. They seriously need to hire better employees.

Went in to change my name on my credit card account just like I did when I got married and was told I wasted my time and all I had to do was call customer service. They wouldn't even try to help me.
Update: went back in while in the phone with customer service as they said it had to be done in branch and I spoke with a different teller (not the older bald fellow), and the lady said yes they could do it no problem and I just have to call Scene in a few days once they process it to request a new card.

Visited today for an appointment, given clear note on my intention, unfortunately I got late due to my work and when I reached, I asked for possibility to meet today, they checked and came to me and talked very rudely saying today it is not possible, I requested saying I can wait if they could check and meet me, then she came along with me and opened the door and asked me to go, It was such an insult and felt really bad.
Two weeks ago I opened my Chequing account to credit my salary there and I wanted to check if they can offer me a new-comer Credit card like a secured credit card. I wanted to check with them as my Chequing account was with them.
After a pathetic and unprofessional experience with this Scotia branch, I went to TD bank and checked for the same there, and they were more than happy to help me and get it done in 30 min.
This is second time I am getting this type of treatment from Scotia that too from different branches. This was very sad and disappointing. I must consider closing my account there and do my banking with some professional banks.