Scotiabank

Adding a second star just for the bank teller, who is more professional and provides a better customer service to a client than a rude branch manager.
Will avoid this branch at all costs and advise my family & friends to do the same as I referred them to Scotiabank and don’t want to regret regarding the choice.

If you only have simple basic questions, the advisor at the Alderbridge branch can definitely help you with no issue. But if you have any complex questions regarding to your accounts or fees, you better reach the Richmond Center branch or contact the number on the back of your Scotia card because that's what the advisor at the Alderbridge branch suggested me to do. Don't waste your valuable time at this branch unless your questions are simple and basic.

This bank is always there for me when i need them most. Even though i dont have debit card account with them. It is always Scotiabank giving me the best offer other banks can't. Kudos to Ms. Helen Cen who helped me with everything i need in my recent transactions. Thank you so much from your customer service rep to your financial advisor. You did an awesome job.

I am a customer of this bank. I asked for documents. They asked me for money. What's the point of this bank if we're going to give money even for a document. I didn't like this service at all. I hope they come back from this mistake.

I have been a patron of this branch for years. We have found Branch Manager Jeremy Yang an excellent manager. It is the quick turnover rate of the staff that have made it difficult to run a branch of this size. Yet this is not the fault of the Manager. It is the Scotia's system that allow staff to come and go as they wish that has led to some issues mentioned by some customers. Indeed, it is Manager Yang that has literally "saved" this branch. We value Manager Yang and his efforts greatly. Signed by Dr. Leo Liu and Ms. Shirley Chu Liu. July 15,2023

There is a “working hour” for ABMs? This is beyond stupid. What’s the point of having a machine to serve you? Other bank would allow you to unlock the door with a card, but here, the ABM is just enjoying its vacation.

Annoying ATM did not accept American cards, neither did the Western Canada bank across the street. TD Bank worked.