Scott Road Family Medical

Worst experience so far with staff, They have phone call appointments. For my condition i cannot travel that far to pick up prescription. Ask to fax it to my pharmacy. Receptionist says we don't email, I said just fax it to my pharmacy. They cannot fax an RX. Never seen a clinic like this.

I needed urgent appointment for my son and luckily I got it just within half an hour staff is so friendly and softly spoken so far best walk in experience

The receptionists and the doctor were all so nice and helpful. They cover all their bases and I felt very taken care of

Very unprofessional clinic. They lie on your face. Dr. Sumeet Dhillon is not even deserve to be a doctor, very rude. I had a very bad experience with her during my pregnancy and after that too. She never listen to the problem of patient, she prescribe medication without listening to the patients problem, she don’t even look into patients medical documents and ask for repeated information that are basic in patient’s record. Unfortunately, I had no choice as I was new in town and didn’t able to find family doctors near my place.

Please take some actions on Dr. Sumeet, she need some human behaviour classes. I don’t know how she become a doctor in Canada and from where she got her education. SUPER RUDE AND UNPROFESSIONAL DOCTOR.

Please, do not go to DR. SUMEET DHILLON, you will not get good care, even you will get the worst experience.

This clinic is totally unprofessional. Doctors didnot have responsibility to call the clients on time. They give the time window to client but didn't call on that time frame Just waiting and waiting from hours to hours looking at phone like stupids. Actually they don't deserve one star either.

I was just put on hold for 6 minutes, and then I hung up on. I called again, and they sent me straight to their voicemail which is full! If you can not answer phone calls, then at least get an answering service provider to take a message. Every time I call, I am sent to voicemail lately, even though I like Dr. Amir, the state of the receptionists is not good.

Most unprofessional doctors.
Don’t even know how to talk to the patients.
Dr Sunmeet Dhillon is so so rude and unprofessional.adding doctor to her name seems so weird though.

Dr. Sumeet Dhillon is literally the WORST doctor I have ever seen. She has zero clinical knowledge, poor communication, and even worse listening skills. She is not fit to practice as a doctor in Canada. She is only interested in seeing you as quickly as she can and making a quick buck. Absolutely the most terrible doctor I have ever come across in my lifetime. She has no business seeing patients ever, she will get someone killed with her terrible nonexistent medical skills.

I called 8 times and receptionist put my called on hold without saying anything. Just once she said hold please. No one got back to me. I had something urgent to ask about next days appointment but they were just ignoring. Office closes at 5 and I called 15 mins early and thats so unprofessional and Rude. Dr dhillon is nice but reception should have knows how to handle phone calls and assist clients.

They are so unprofessional. I called them to get update about my medical report if they have uploaded to my WCB file so that i get paid the girl on reception first she didn’t pick my call until 2’o clock i started calling her from morning 10 am when she picks up my call she told me that they already updated my medical report but I believed them and i wait so long to get paid from work safe bc but when I checked my claim status on the same day writing this review i saw they updated my report after 4 weeks. Just because of their laziness i am still waiting to get paid from work safe even after getting paid from my company two times after returning to work.

Made phone appointments and was never contacted by a doctor then ignored by reception multiple times

Service of this clinic is distcusting. Not even doctor, receptionist too. Doctor do not know how to deal with patients and did not listen patients what is their problem.

Extremely unhelpful. No doctor on site, doctor calls but doesn't let me speak by constantly interrupting and rushing me off the phone

Not a walk in clinic. Doctors only doing phone consults. It is absolutely inexcusable and unbelievable that all doctors are being allowed to only do phone consults anymore under the guise of 'COVID'. It only puts more strain on the doctors that are good enough to actually help people in person.

I have been trying to call them since morning and they are not even picking up the call. (The person you are trying to call is not taking calls right now) is on repeat. How can hospitals do these type of things. A patient may die and they won’t care responding a call. These kind of hospitals should be locked away. If you open your clinic, do your job.

I visited the clinic as a walk in around 4: 30 and was helped by a kind and patient staff member. She was so polite and helpful as she answered all my questions i had regarding appointments and how telehealth works… i did notice her trying to put calls on hold and the client/patient just kept hanging up and calling back as if it was end of the world but i knw she was trying her best to catch up with all the stuff and patients in the clinic alongwith phone calls… I dont understand why everyone’s just attacking the staff for not answering the phones when people themselves are so restless that most of them dont even stay on hold when told to do so. I worked with fraserhealth for the past 4 years and our waiting time varies from 15 minutes to about an hour or even more on a rush day and everyone’s just okay with that. But clearly some people visiting or calling the clinic need to understand the fact that these clinics are trying there best in the middle of the pandemic with all these telehealth bookings and that they deal with probably more than 150-200people a day and its not easy for anyone. It’s literally just easy to prioritize yourself just for a regular bloodwork or acne issues or headaches or simple prescriptions but remember that these 1-2 staff members there deal with those 100-200 other people prioritizing themselves and just yelling at the staff because their poor brains dont work when they’re told to hold on a call for a few couple minutes. I really felt bad for her and its really upsetting how people just enjoy to throw their sh*t at others.
Definitely 5/5 for the staff and the doctors.

How is this clinic even in business? The level of service is disgusting and that is putting it lightly. From the receptionist not answering the phone to the doctors not giving a flying F about a patient. If you guys can’t even be a little compassionate towards sick people, why are you in this field is the real question. Who would one report to have a doctor reviewed? Just awful!

Dr Dhillon is very rude. She don’t know how to deal with patients. She is not a doctor. She isn’t capable of holding her degree. She has to surrender her degree. A big NO to this doctor.

Staff is absolutely amazing, not just the Doctors but owners, receptionists & pharmacy have been nothing but kind & professional & have been helping me for a few years now. Doctor never fails to renew my prescriptions & they always deliver my meds. They were very understanding with my mental health as well. I’ve never stuck so long with a doctors office + pharmacy.

The receptionist older lady in her 50s is rude as faak. Also the doctors don’t always call for phone appointment. Strongly suggest not to use this clinic. Staff and docs here are terrible.

Rude receptionist. She does have any sense how to talk with the clients. Called on Feb 7th, 2022 around 2: 26pm. I called for appointment booking.firstly she said she does not have any have patient with your date of birth.then I asked to confirm it again.then she said yes.she was seeming in hurry to disconnect the call.worst experience ever

A big no to Dr. Dhillon.she is the worst doctor i have ever encountered with.she has absolutely no sense about talking to patient. Never listen to what patient has to say.very very rude.highly recommend to do not book with Dr. Sumeet Dhillon.

The receptions girl and doctor Dhillon very rude they don’t have basic manners haw to talk with Client.

Doesn’t answer phone, gives wrong Medication, can’t fill out medical forms properly, don’t bring medication on time that they say they’ll bring it.