SeaFirst Insurance Brokers

Inconvenienced three people

The broker on shift today said 'we do not do transfers after 4: 30'. She said this at 4: 28 pm. She then proceeded to go out to the parking lot and leave immediately after turning us away.

The outcome is
1. The buyer left work early to drive all the way across town for nothing
2. The seller left a friend early to meet for the transfer for nothing
3. I came to pick up my friend, the seller, only to learn that my time and gas was also wasted.

With the coordination at play, there was no time to go elsewhere.

I feel quite frustrated with your lack of service.

I had excellent service during three recent visits.

First was to get insurance to transport a car from Alberta.

The second was to get a temporary permit for that car, but the agent was able to do a transfer of insurance that another broker thought couldn't be done.

Furthermore, the agent (the name on the desk said Amy-I hope this is correct) stayed after she was off to complete the transfer.

Last visit was to add collision and comprehensive and a different agent at the Amy desk compared rates and got me the best price for the coverage I needed.

Great job, everyone!

My experience was excellent at this insurance office. It’s clean and cool inside. I was greeted by the receptionist who was a sweet young lady and then directed over to matt to get my car insurance done. He was very helpful patient and friendly and took the time to explain the importance of each coverage to me. This will be my car insurance place from now on!

I've used Seafirst Insurance in Brentwood Bay many times for my ICBC renewals. Everyone in the branch is always helpful. But this time I had a particularly difficult issue registering a ubuilt trailer. Max was incredibly helpful, and went the extra mile to figure it out and get it done. Thanks Max!

Renewed my car insurance at Seafirst in Brentwood and had awesome customer service - Max was friendly, efficient and a great help.

We received excellent, friendly & efficient service from Katrina & won’t hesitate to return.

After 6 phone calls trying to simply renew our home insurance, and involving 3 different family members all of whom were extremely frustrated with the lack of service and support, our last phone call ended with SeaFirst staff telling us that the longer we talked to them about our insurance the less time they had to process it because no one at SeaFirst works beyond 5: 00. For our car insurance, we eventually left to another insurance firm who resolved our issue immediately. The service has been so poor that I feel compelled to say something. My parents have been loyal customers for years, no longer.

Jan 12th frank and I had the opportunity to be served in the brentwood office by Katarina Hunt.
We wish to personally thank her for her professional and unhurried approach to tend to our business transaction.
Katarina certainly chose the right career, insurance, she was amazing.
We felt most comfortable in what could have been a difficult situation on our part. You are fortunate to have this young lady in your office.
Ruth and Frank Copley

SeaFirst solved an ongoing issue we had had with adding a new driver to an existing autoplan insurance. And they did it efficiently and with a fun, upbeat manner. We even got homebaked treats!

Katerina was extremely patient, good natured and helpful for me as we gathered the necessary information and paperwork required to register my Ubuilt trailer. Many thanks!