Self Storage Depot Richmond

One of the staff work on Tuesday is so annoying！He was really want to laugh on customer’s math and asked customer three times where are you study? !? ? What a good attitude!

Excellent customer service. I made a payment applied it in error to my old unit number they caught it right away. Courtesy call advising they had switched my payment to my new unit and to update my banking information. Units are clean and secure. Would definitely recommend to others.

Pretty easy to set up self storage in the middle of Richmond. Place is clean

Rented for 6 months, best experiences, easy to pay and cancel, nice pp:)

I recently had a bad experience as a customer with one of the staff members at Self Storage Depot in Richmond on Cambie Road.
His name is Thomas Shen and I had a quarrel and fierce confrontation with him. His utility was parked in the lane between storage units. It was blocking, y vehicle at that time and I had no way to move forward or around it. I told him to move his electric utility cart so that I can pass through. I pushed my horn to alert the driver. The vehicle had no driver attended at that moment. Thomas came out from nowhere and shouted at me telling me not to push the horn. He was very rude to me at that time and his look was very fierce. I tried calling other staff member but other staff member was unable to offer any help to solve the problem.
His poor attitude is totally unacceptable to me or any other customer.
I feel as a customer I was badly treated in this incident.
I think I need an apology from Thomas Shen in person.

Do-it-yourself storage locker near Richmond Centre. Sizes range from small closet to bigger rooms.

All the staff there are really nice, they r all friendly, great services. Will def come back!