Sergio's Pizza

New owners. Big mistake!

Ok, so. Sirgio's has been my families pizza place to go to for the last 20 years. They were a cut above the rest. We ALWAYS get double sauce, and they didn't disappoint.
NOW? The quality has flopped, BIG TIME. I recently ordered one medium pizza from them with extra sauce. $30 + tip! And just a light dusting of sauce even though I paid for extra. Not only that, when I go in to pay for the pizza they don't even tell me the total. The cashier just stands and stares at me expecting to know how much I owe her. How am I supposed to pay if you don't tell me how much I owe? I hate to say it, but now I need to find a new pizza place. Sorry Sirgio's you'll be dearly missed.

Havent been here in years but its as if its changed ownership. Just garbage now. The broad taking orders couldnt even do that right.

The pizza here is amazing! I highly recommend Sergio’s for a few slices of pizza! And the price is very reasonable!

Always great service, including very fast delivery. Unfortunately that also means the pizzas are SOGGY and undercooked (twice in a row over the last month, two different topping combinations). We won't be ordering from Sergio's again - which is sad, as for a long time we ordered regularly and the pizzas used to be extremely good & good value: generous toppings and properly cooked. Maybe we will try again in 6 months when things have been sorted out.

I used to love the pizza here but I guess owners changed and well the quality with it. Don’t order here not even close to what it once was.

Ordered 2 large pizzas. The BBQ pizza was drowned and drenched in sauce. Couldn't even find the meat on the second pizza and the garlic tasted tinny. I couldn't even eat this food.
The customer service is just as bad! I called asking about my missing ingredients and poorly made pizzas and they couldn't even sound bothered about it. Not even an offer for a refund or to remake the pizzas.
Skip this place entirely.

Ordered a chicken pizza, got home and found there’s very little meat on top and the colour of the meat doesn’t look like chicken to me. How could chicken meat look grey if the pizza was freshly baked? It also tastes like pork to me. I am not religious or have any dietary restrictions but still…
It also tastes bland. I’m not a picky eater but this has to be one of the most disappointing pizzas I’ve ever had.
You have to do better than this. I don’t even know how your business is afloat with food like this.

You're better off getting pizza from the 7-11 next door that has been sitting in a heater for 8 hours.
Incredibly disappointing.

What happened to Sergios? This used to be my favorite place.but we ordered tonight and its clear everything has changed. The pizza now has zero structural integrity. Atleast half the toppings fell off in the course of trying to eat a slice, and i had to literally hold the cheese/toppings on at some points. The cheese and sauce dont taste as good as they used to. It was edible but I doubt i'll be back anytime soon.

It seems like new management, and no where near what it used to be. Cheaper ingredients, barely any sauce. Went from my favourite to just meh.

I made a mistake by trying another pizza place closer to me and it was sooo bad that I had to order Sergio's the next day because I had to make things right and satisfy my pizza craving. I wont name names but the other place is in Newport Village. For the price, the quality of Sergios can't be beaten. I'm sorry for cheating on you Sergio's, please forgive me. Here's a review to make up for it.

We had never expected that a veggie pizza can taste awesome. We were in the neighborhood and thought of trying pizza at Sergie. The employees were friendly with a good attitude. Thank you guys for making European Veggie pizza for us! Hearty thanks!

Honestly kinda bad. Not enough sauce. Too much cheese. The blonde girl was pretty rude. The only reason I even gave them 2 stars was because there was a cute boy working there. They disrespected the Italian flag with the pizza they gave me.

This place is phenomenal! First time back after a few years and they are just as good as I remember. Their staff also saved me about $10 by pointing me in the special of the day. I have loved this place for years but todays experience has me falling in love all over again!

Recently moved back to Port Moody and gave them a try, was not disappointed. Good pizza for the money and delivery was smooth

We're from Kelowna but were in town to visit friends. Ordered 2 of your pies, the euro veggie and meat lovers. The euro veggie was the best veggie pizza we've ever had. This pizza is worthy of recommendation. Great stuff.

Mediocre at best. Save it for cheap lunch or drunken slice. Definitely not something I would seek out to feed my family.

OMFG THAT PIZZA WAS BOMB. COM. ITS HARD TO FIND A GOOD PIZZA. I MOST DEFINITELY WILL BE MAKING THE DRIVE IN THE FUTURE TO GET THIS PIZZA AGAIN. THANKS TO THE DELIVERY GUY WHO SAID HE WILL COME BACK TO DELIVER. AS WE ARE AN EMERGENCY CREW THAT GOT CALLED OUT AT DINNER TIME WITH NOTHING TO EAT. AND HE WAS RIGHT HE SAID U GET GOOD QUALITY FOOD FORNA REASONABLE PRICED MEDIUM PIZZA. SAVED THE CREWS AS WE PROBABLY BE HERE FOR ANOTHER 4 OR 5 HOURS.

I ordered the two veggie pizzas - Athenian and Europeon Veggie. Both tasted okay, but we felt that the pizzas aren't well-cooked. I shall try mentioning it in specific, if I were to place an order next time. We didn't like the raw tomatoes on the pizza.
Friendly staff and truly simple, awesome wall decor when I stepped into the store for the pickup.

Don't support this place.
The "alleged" owner "Tyra" was verbally abusive on the phone when I asked why they couldn't take my order at 9: 30pm when they close at 10pm.
This used to be my favorite pizza spot.
I'll never support them again.

This is by far the best pizza in town. I used to walk here from High School 20 years ago. Just moved back and the pizza is still so fantastic. Nice to see something not lose its quality over time.

Their specialty pizzas are first rate and worth the price. Made from scratch.with fresh ingredients. When in Port Moody a must stop!

The lasagna was disgusting and the garlic bread was burnt. If I could, I wouldn't of even given it one star. We'll never eat there again.

We just moved into town and on a lazy Wednesday night we decided to order two pizzas for pickup from Sergio's for dinner. The order was ready in a reasonable amount of time and the pizzas were nice and hot. Brought them home and they were quite good! The toppings were plentiful and fresh. They had the right amount of cheese and the right amount of sauce. Dough was the perfect consistency.

The only thing I would improve is the customer service over the phone. Telephone manner was a bit unprofessional and slightly off-putting.but hey it's just a pizza place.

Great pizza, I've had it many times, lots of toppings. The lasagna is really good as well definitely enough to fill you up, friendly staff, communication is good. Strange young lady working at the front with tattoos and dark hair, she's friendly just strange. Good place to go eat I recommend it.

Great pizza! Been our go to for years now! Always delivered hot and tasty with tons of toppings - well worth it!

A hidden gem in Port Moody. High quality ingredients, super tasty and loaded with toppings. The lunch special is fantastic and always a great option for dinner!

Generous portions, fresh, quality toppings. Far better than most chain restaurants. Ordered here a few times. Always a hit.

Great pizza, but no online ordering & delivery is hit and miss. They are on skip the dishes, but seem to shut it down during mealtimes (6-8pm) We generally end up ordering from competitors. They don’t have enough staff to manage orders I guess.

We love Sergios. They are a small company with a great price for a good tasting pizza. We moved into the area 10 years ago and have been ordering from them ever since.

Best value for pizza in the neighborhood. AND THEY HAVE VEGAN CHEESE NOW. Sergio's, I love ya! Please bring in some plant based meat alternatives next:)

The pizza here is so delicious I make the trek from Metro Vancouver to get my hands on it. I am totally thrilled about the addition of vegan cheese to the menu (I didn’t think it was possible for you to get any better)!

The most delicious veggie pizzas I've ever had!
The crust is amazing, not too greasy.
And now vegan cheese as an option
My heart is so Happy! Thank you Sergio's for being the best

Tried calling to say they made the wrong pizza and no dips. Yes it was through Skip the dishes but all I wanted to know is why/how for 1.5 hour they got the order wrong.
When I called the "manager " did not want to talk to me as they were closing and hung up. If you were a manager you would have more consideration for customers!
Wouldn't give you any stars for poor performance of a business

The pizza was pretty good. I just stopped in for a slice after work. I grew up in Port Moody and these guys have been there forever. The guy at the front was very friendly. One thing I didn't like is they charge you 75 cents for dip. Pizza margins are huge and other local places like papa leo's for example who sell individual slices in the tri cities aren't that cheap. I'll return with some ranch in my lunch kit

Don’t eat here worst customer service from employees to owner!
Pre ordered pizza 3 weeks ago for a birthday party and agreed on price and call to confirm the day before of delivery date and employees didn’t have a idea where our order was and said couldn’t deliver it.then manger go involved and said WE OUR NOT MAKING NO MONEY ON THIS ORDER YELLING LIKE A MAD MAN!
Anyways it’s CARDBOARD PIZZA THERE!
Will be making formal complaint about the fowl language to the BBB!

If you like pizza, forget any other pizza place exists.this is the BEST PIZZA hands down! All the gold stars for this place.

I read alot of reviews and even though they had negatives I thought I would try it anyway. I definitely was not disappointed. But this was my first time. Let's see if they keep it up.

Sergio's Pizza is to the Tri-Cities as Gold is to Canadian hockey. I ordered a family special today for the first time in many years and it didn't disappoint. The pizza had an abundance of toppings and cheese. The baked spaghetti was amazing too. Still producing a gold medal performance all these years.

I've ordered the family pack a handful of times. The pastas are nothing to rave about but when you're starving and have hangry kids, it does the job. Most recently, our pizza was EXTREMELY salty. It was almost as if someone accidentally dropped an entire salt shaker in the dough. Unfortunately, had to throw the whole pizza out.

Ordered a large Super Special, for delivery to Twin Sails tonight.

Received a fresh, delicious pizza which was loaded with more toppings than I've seen from any other pizza place. There must have been an entire can of olives on there, tons of pepper and about what everybody else calls triple cheese! Amazing pizza!

Great pizza hands down, worth the drive. Don't listen to the negative reviews, I didn't have to wait long, for my pizza. It was nice and hot, and also very flavorful and fresh. I most definitely recommend this place.

Ordered the lasagna with meat sauce. Hardly any meat and I would rate it a 6/10 for flavour. Last time ordered was much better, so it could have been a one-off.

Gone down hill since new ownership. Young kids in there sarcastic and you feel like you’re bothering them. I won’t be spending any money there anytime soon.

Walked in today to a blast of heat it was 24c outside but over 40 inside! Unreal hot! The workers seemed like they were experiencing heat exhaustion! This can’t be work safe! Super upsetting to see people working in such conditions.

A beautiful slice, the dough is fantastic and it's 2.50 on the DOT. You can not go wrong for a slice of Sergio's when you get the urge for a snack.

Great staff, fresh food, nice ambience. Great food at a reasonable price. Recommend the baked spaghetti. Delicious!

I ordered lasagna, what I got, wasnt lasagna! Their definition of lasagna is to put their pizza ingredients together and call it lasagna. I dont know about their pizza, but I wouldn't go back just cuz my first experience wasnt good to begin with.

This was by far the worst gluten free pizza I have ever had. It tasted like it was a frozen pizza bought from the corner store and just reheated. Avoid.

Can't understand 4-5 star reviews. The taste is pretty ordinary and waiting time is minimum 1 hour up to 1 & 1/2 hour. We still order from them because it's still edible compare to other places.

Very Friendly staff. Freshly made pizza. Tastes good and usually I get some indigestion after pizza but not from this place! Overall good experience.