Shell

I have been going to this gas station twice a week and buy some lottery tickets and some other items. Cashier here lies about washroom is “out of order” at all times. Don’t even let its customers use it, really bad service. 16th/Arbutus st.gas station or 16th/Macdonald st.gas station staff very friendly and well trained. That’s where I go and buy things now.

Beware of this gas station - 5 times now i've been double charged and the manager is not a very kind person. Also gives kids incorrect change who come to buy things from the school.

They also will not allow anyone in the store and use the security window from 6 pm onwards.

TodayI watched a woman go up- they again claimed they couldnt take cash bc they didn't have any due to paying out lottery winnings. They have done this to me on multiple occasions

Cashier eventually gave in and finally broke her 50$. He ended up yelling something about hating Canadians. I couldnt believe it.

Terrible customer service, the guy on cashier was extremely rude, all because I was trying to pay with cash. He actually treat me like is something wrong to lau with cash. This happen September 29 9: 40 am

Please talk to your
Employee and let him know
There is nothing wrong with paying cash. I’m never buying gas on this place again!

Rudely refused cash payment as they had emptied their float paying out lottery winnings and could not make change.

Quite possibly one of the nicest attendants works here. He usually works the night shift or later. He is always so kind. I think his name is possibly Assam or starts with an A. He is helpful and just a nice person to deal with. In a world full of chaos and rude people he is one of the good ones. So thank you.

Such terrible service. I stood for almost 10 minutes in front of two Shell employees inside the store inside their glass bubble with the register. They both saw me standing there yet made no attempt to even say hello to me. They jusy stood there speaking to each other in their language (not English) and completely ignored me until a tall, loud, cockasian male came into the store and saw how rude they were to me and started shouting at them to serve their customers. The female involved was clearly the cashier. The male may have been the shift manager. Regardless it was the most dehumanizing experience I've ever had anywhere in the last 10 years by any establishment.
In hindsight there are so many other gas stations in the city, especially without years of construction occuring outside making it difficult to be a patron in the first place. Do yourself a favour and buy your gas and other items on the go somewhere else where you will actually be treated like a paying customer, a person and with respect.