She's FIT!

The worst gym I’ve ever been to. The girls up at the front have been so rude and unfriendly to me. I’ve called them at least 14 times and they haven’t answered even though I know they are up at the front. So disappointed in THIS location. I have switched to the New Westminster one and customer service is better but decent. Not to mention it is so dirty at this location. If u could give a 0 or less I would. Do not go here.

Been coming here for a while and it's been a great experience! They've gotten alot of upgrades and the staff are super friendly.

Terrible customer service all around, If i could give a 0 rating i would. Highly don’t recommend this location of she’s fit. Cancelled my membership in June, got a charge end of July after the 30 day grace period. Contacted she’s fit Metrotown immediately, the employee didn’t sign off on my cancellation so told me there was nothing they could do. I asked to cancel then and she said my account would be cancelled beginning of August. Great. Now fast forward it’s been 5 months of transactions bi weekly, my bank has blocked them on fraud and still getting daily junk phone calls saying i owe 300$ in late fees and biweekly payments. Have gone to the location multiple times and been told they would cancel, still nothing. Emailed about 20 times now and just get ignored. Extremely unprofessional and awful management. Don’t come here, they suck.

I experienced a really bad customer service today from the front desk girl. Today is my first time coming to the gym on Sunday so I wasn’t aware of the early closing time. However, when I asked the front desk girl if I can park for free at the “she’s fit customer 30 mins spot”, she told me that I have to pay. So I went to pay one hour ticket, after one min when I came back, she told me the gym is closed? Why dont you tell me when I asked you and you still advised me to pay?

Such a great gym! I was thrilled when I discovered she’s fit because I was nervous about working out around men. If you feel the same, this gym is definitely for you! It’s a great safe and confidence boosting atmosphere where everyone is so kind. I’ve been going here for 1.5 years now 4-5 times a week and it’s the best gym I’ve ever been to! They have everything I need and there’s lots of space. The staff are so helpful and friendly, I stop to chat with them every morning before I start my workout. Couldn’t recommend this gym more!

This gym is a hidden gem that strikes the perfect balance between affordability and quality. With reasonably priced memberships, it welcomes fitness enthusiasts of all backgrounds. The staff are incredibly friendly, always ready to offer assistance or a warm greeting. The overall environment is cozy and inviting. It's a place where you feel motivated and comfortable. However, it's worth noting that improvements could be made for the bathroom in terms of cleanliness.

My personal trainer, Maria, who trains my daughter and I, is an absolute gem. Her attention to detail in explanations and instructions ensures that every workout is both effective and educational. Maria's professionalism and kindness create a welcoming and motivating atmosphere in every session. Her extensive knowledge ensures we're always on the right path toward our fitness goals. What truly makes Maria exceptional is her patience and her ability to push us beyond our comfort zones while respecting our personal limits. She does it all with a warm and good-natured spirit that makes each session enjoyable. Working with Maria has been a transformative experience for my daughter and me, and we couldn't be more grateful for her expertise and unwavering support.

Unpleasant First Impression Due to Impatient Front Desk Staff

I've been with Club 16/She's fit since 2019. Today, it's my first time (October 17, about 545-6pm) going to this location and asking about membership and group classes. The lady at the front desk, who had curly dark hair and a slightly chubby figure, appeared impatient as she explained and rushed through a lot of information. On top of that, throughout the entire conversation, she frequently squinted her eyes to express annoyance and impatience. I had to ask her to repeat some of the pricing details and the contract/penalty terms. It seemed like she was blurring out this information, which is important for me to consider. She was the first person I interacted with, and it left me with a bad impression of this location. I don't think I'll be returning here.

During my training period, Katy was the person who supported me a lot in my practice. She is very friendly and enthusiastic about her work. Thank you, Katy

I really enjoy my experience here. Friendly staff, clean facility, and a wonderful trainer Maria! She helps me improve my body. After the training and the diet she told me, I lost my weight a lot! She is professional, knowledgeable, and sweet:) I recommend making appointments early before she becomes more popular and fully booked!

Staffs are very friendly, they always greet you with a smile! Big shout out to my trainer, Mahtab! You’re sooooo awesomeeee! Every single session I had with her was full of laughter and she would always make sure that I am giving out my best everytime we do a work out. Love the connection I built with her!

I am a regular member at this gym for almost three years now. I used the tanning booth in the private room August 5th. I was completely naked in the room for 30 minutes and I kept hearing noises. After I finished my tanning booth session I looked up and noticed a big hole and a man is up in my room in the ceiling with a flashlight looking at my NAKED body. I asked him what he was doing there up in my own room and he said he was doing maintenance. I FREAK OUT and run to the reception CRYING. I booked an appointment to speak with the manager.
The day comes, the manager of this location does NOT bother to call me to discuss the situation.
I call the gym the next day and the manager makes an excuse saying she did not have the time to call me. I ask if I can get a compensation of any sort.
That would be the LEAST they can do. She gets back to me the next day and tells me there is nothing they can do.
Super unprofessional.
Manager does not care about her customers.
Does not even bother calling back.
This could have been prevented if the girls at the reception payed attention but they don’t care and all they do is chit chat whenever I come to the gym.
THIS is an only women’s gym. Huge violation of the gym policy and their promise.
And huge violation of my own privacy.
If I can give it 0 stars I would.

Some machines are never fixed and have been broken since I started a year ago. The stair master start button. And a elliptical that doesn’t incline I’ve told the front and it’s never been fixed. Also there’s one Elliptical that has never been cleaned on the base of it. It’s absolutely disgusting. They seem to have a problem with the air conditioner, it also smells terrible at times. If they fixed some of these issues maybe it would be better. I will try GoodLife in the future.

I signed up for the most expensive membership because of the hydromassage thing which I’ve never seen (I think they are at a different location, went to the one in Lougheed as well but they were in maintenance) and the fitness classes which I am never able to book because they are ALWAYS full, even when I am on the waiting list as soon as I get a notification of a spot available it’s already been taken. Super crowded after work, I always have to wait for the machines, the washroom is always really dirty, the amount of times I’ve used the washroom only to find out while I am already on the toilet that there is no more toilet paper left is ridiculous, there barely is soap in the soap dispenser, sink is always really dirty and there’s water everywhere. I downgraded my plan and they convinced me to pay $25 for “price for a lifetime” because supposedly they were gonna increase the prices soon so I wouldn’t pay the new price, not sure if that’s real or if I really just paid the price difference upfront. I signed up online for the personal trainer but never got a call back or anything so I hired one somewhere else. Oh they also close really early on the weekends.
Anyways, you get what you pay for. If you have higher budget go somewhere else.

No privacy. She's Fit promises a comfortable environment for women to workout, there was a male maintenance worker in the tanning booth without warning anyone. This gym should warn others if their are maintenance workers in the tanning room. She's Fit customers are promised an all female environment and the gym has failed to fulfill that and privacy. The gym did not even apologize or care. This is supposed to be a female gym only. Any maintenance should be stated and customers should not have to deal with such matters. Super disappointed.

I hope the girl with the glasses & mask says hi to me one day. I have been saying hi/bye for over a year but she never responds. It kind of stands out since all the other staff are super friendly

I also wish it opened until at least 9 on the weekends. 4pm is really too soon

If you are looking for a personal trainer, Maria is AWESOME!

She will take the time to explain the movements, what muscles/ muscular chain it involves (if that interests you). She encourages, compliments, warns when needed, and more importantly, pushes where she sees potential.

She has a genuine passion for her craft will shepherd you towards your goals, sustainable healthy habits.

She is definitely recommended.

I like it, it's always nice to exercise in this place, I don't give it 5 because I know it needs organization with the personal trainers, when they are not paid for personalized attention they are not willing to help you with any query even if you pay your monthly payment. So I think they should have a more attentive person to help the girls who don't want to have a personal trainer.

The price for the gym is okay.
But there are so many points off.
The equipments are old or are always in maintenance. If you ask for help they say they don’t know.
Also, always the accessories like halteres, pulley, and others are never in place.
The people might leave it unorganized, but what about the staffs? Shouldn’t they put it back in place?
I feel that is missing stuff in the gym.
I think for who takes gym seriously and have no time to be looking for accessories it is not a good deal.

I like all about this gym but only one down side is that the operating time is very short compare to other branch. Especially on weekends they open only 8am-4pm which is unfair for who pay same amount money for the fee. And weekdays as well. Hope they can open from 5am- 10pm like highgates burnaby branch

The gym is neat and tidy plus the staffs were all nice. The only thing I notice about the gym are the equipments. Almost half of the treadmill were under repair.

The gym is way too crowded, you’ve to wait for single machine for like 30 mins. I’m thinking of switching and it’s just my first week.

Terrible experience! I can’t book classes, even when you do they app kicks you out without warning. Very very frustrating. If you want to do classes, look for another gym. Trust me.

This was my first time using a gym and I really enjoyed the welcoming environment. A big thank you to my personal trainer Maria who was very knowledgable and understanding. She really tailored the workouts to my level of experience and I am much stronger now after my 12 sessions with her. Highly recommend!

I love this gym. The staffs are welcoming and the facility is a great place for women to workout. My trainer, Maria is very knowledgeable and nice. Overalll, I enjoyed my experience here.

I just love this place She’s fit gym at Kingsway, the staff and gym trainers were so friendly and they always smile even tho they don’t know you personally or haven’t had any session with them it’s very welcoming. Shout out to our very best trainor Mahtab! You’re such an amazing, and energetic person every single session that we had with you is phenomenal we laugh, we play and you always make sure that were giving our best at the same time having fun every single session. Labyahh so much