Shoppers Drug Mart

I literally never write reviews so I hope someone reads this about two weeks ago I could feel symptoms of a bladder infection coming on and went to the pharmacy where a LOVELY lady named Ava helped me out, I was hoping for something otc but she was able to actually have a consult with me to prescribe me antibiotics (I walked in and only waited 10 min) and it was hands down the best medical experience I have ever had. It was really obvious she actually cared about me as a patient as we went through the checklist questions and she full on looked up both of the antibiotic options they had in stock to see which one I would prefer to take/less chance of side effects. I don’t think ANYONE has ever shown this level of interest - not just an in the door out the door experience but actually really trying to help me. Instead of a prescription of pills I was informed of a one time powder antibiotic you mix with water that should cure the infection over the next three days - sounded different but I gave it a go and not only did it work in the exact 3 days promised it tasted deliciously like oranges! Who knew a medical experiment could actually be enjoyable AND tasty? I sure didn’t. 10/10 to Ava working evening shift on August 25th this woman is an absolute GEM and deserves a raise (and we wish all the doctors/nurses/emerg staff out there were as caring and personable as her)!

I have no idea how these guys are rated so poorly. I absolutely adore Ava and Malta. Ava has caught prescription issues so many times from doctors. She is knowledgeable and even pulled me aside one day to ask if something had changed with my health because of what I was being prescribed. Turned out I was prescribed the wrong meds. I will never use a different pharmacy purely because of Ava - unless she moves of course!

The most lazy, incompetent, and rude bunch of "pharmacists" I have come across. Don't dare ask them to do anything where they have to have a heart or human decency or anything they have to count. They don't know numbers so good.
If I could have put zero stars I would have

Unbelievable, horrible, experiences. They call me to say they CAN release my prescription as my doctor wrote I may change pick up day at my discretion. However, a minute later they call me back to state no they can't and because it doesn't SPECIFICALLY STATE EARLY RELEASE THEY ASSUME IT MEANS SOMETHING ELSE. My Doctors nurse just laughed. My doctor thought he did what he needed and i missed my trip. ALSO, it's not like i go once a month to this store, I'm there getting meds every week. HAVE BEEN FOR TWO YEARS now. I have not EVER in my life had as HORRIBLE of an experience, as I have had at this pharmacy. Please, if you're reading this avoid the head ache. I have been brought to tears by these people in more ways than one and the professional ethics a pharmacy should have are SEVERELY LACKING IN IT'S EMPLOYEES. MINUS THE MALE PHARMACY TECHNICIAN, HE HAS ALWAYS BEEN STELLAR. THIS DOES NOT INCLUDE THE REST OF THE STORES STAFF. THEY ARE WELCOMING AND FRIENDLY. All in all after this latest prescription misread for the literal twentieth time, (seems to happen with all my prescriptions and my sons) I'm done. I hope this helps at least one person who is feeling singled out by their behaviour. You're NOT ALONE OR THE ONLY ONE.

I just picked up my prescription and there was suppose to be 10 tablets. I got home and there were 9. Phoned the pharmacy and was told to come back down. Drive back again and was told they were double counted, says DC on the label in pen. Pharmacist told me maybe you dropped one, nothing we can do because we are correct. Blame was totally on me. Maybe they dropped it. People do make mistakes, we’re human. Definitely lost a customer, I’m new to the area and have always dealt with Shoppers at 75th and Scott Road for many years. They are friendly and care about there customers.

Soo friendly staff i went there for perfume.one of their cosmetics (raynell) help me for choosing in very friendly and polite way thanks raynell for your help will see her soon

We are new to the neighbourhood and had used Shoppers in White Rock for the last 10 years for prescriptions so assuming they were all the same level of professionalism and courtesy had my doctor's office fax my refill to Tsawwassen town centre location. Called to have it filled, couldn't find it. Call the doc office again to refax checking fax number and location again, again they couldn't find it. Tried the 3rd time, now we are going on 2 weeks and it's getting serious, finally someone found all 3 faxes filed under someone else's profile. Okay. Mistakes happen. Frustrating but not the end of the world so I asked to have it filled. When I arrive the young man serving me was curt, verging on rude, non compassionate, no eye contact and with zero customer service skills whatsoever. No apologies, no sense of humour and certainly not a people person. He spoke so fast I could barely understand him. A little bit of personality and kindness and all would have been fine instead I left very unhappy and vowing to never go back. Time to get the manager to work on her staff's interpersonal skills and perhaps some care and attention to detail when it comes to peoples personal health files and prescriptions.

Very frustrating experience. Had to come back 4 times just to pick up basic prescription… very disorganized!

Great place to get a passport photo. Took 5 minutes to get a high quality photo at a reasonable price.

So I have been on hold for over an hour, the person answered rudely said “hold please” than I’ve been on hold since. This is ridiculous

If you were to walk in my Mocs, I’d give this pharmacy a zero out of ten feathers?

Update: it’s been two hours now. I also called back today, I need my meds. Already a day late. But their phone number is no longer in service. You guys are putting lives in danger. I am late taking my medications because of this horrible place.

I like the store but the pharmacy staff are rude and the prescriptions are never ready my wife gets her prescriptions filled there and its always the same thing, they have a week to have it ready and if we try and pick it up they scold us for not calling ahead. I'm sorry I thought a week should be long enough to fill a bottle with pills! We are done with them.we are switching to another pharmacy

Worst pharmacy department I have ever attended. So many issues/excuses. I feel bad for the rest of the store staff because this Shoppers has a terrible reputation. As you can see by the reviews the problem seems to be the pharmacy.

Great and Supportive team in Shoppers and Canada post.
Thank you Sylvia in Canada post for your help, really appreciated.

The customer service at the pharmacy is atrocious. My husband gets his prescriptions there and it is always a hassle. I have been told numerous times to come back at a certain time and it is never ready. When waiting to be helped, nobody acknowledges that you are standing there. At least say, someone will be with you shortly. This is customer service 101. There is one pharmacy assistant that is wearing a mask that doesn't cover her nose.what is the point? During the summer all of the summer students and assistants were extremely rude and have no idea what customer service is. It is really disappointing.

I like this Shopper's Drugmart. It's great. I do have a suggestion. There is not a safe place to tie dogs up outside. The only place is near the doors which is not safe for others especially elderly or those with disabilities. It will be fantastic if this location can create a safe place for dogs to be tied up while their owners are inside.

Specifically regarding the pharmacy, there is much improvement to be had. I went to have my prescription filled and the pharmacist (a blond woman in who seemed to be in her mid-forties) was very rude. She asked me irrelevant questions about why I was getting the prescription, and then made a big deal about asking another pharmacist if it was "acceptable" to fill my prescription based on the answers I gave to her questions. In addition to being hostile and judgemental, she then proceeded to lecture me about having the correct "instructions" on my prescription. All in all, she made the pharmacy look unprofessional, and I will not be returning to have my prescriptions filled as long as she is working there.

Go get your meds elsewhere. Called at 815am. Pharmacist said come in 30 minutes. I told him I'd be there at noon and a quarter after 12 they said they haven't done it yet. So not only are they unprofessional they're also liars.