Shoppers Drug Mart

I tried to purchase multiple items and the store clerk tried to impose an arbitrary ‘store limit’. The store limit for all items is SIX FYI.

She took away items that I ALREADY scanned. No item was unscanned but she tried to do this to me because she’s either racist or on a power trip. She seriously needs to be reprimanded. She also blocks her name tag so you can’t complain about her.

If you want to impose a limit on certain items, you should put it on the price tag

RACIST beauty boutique. If you are not east Asian they treat you like you are shoplifting. NEVER ask you if you need help with a product. Just eyeing you. And the broken English they speak is not helpful. It really makes you wonder the IQ of these people and how they are trained.

I am immediately a fan of any Transit accessible 24/7 store, the only reason for four stars instead of five as I am not so much a fan of feeling followed by loss prevention as I just try to do my regular grocery shopping on my way home from work. Still 4 out of 5 as I understand that they're just doing their job, and I do appreciate having a store that I can actually go to that works with my not so convenient scheduled work hrs!

Very patient and took at the time to help us pick gifts out. When there was an issue with our purchase (special deal but going through), they took even more time to make sure it worked, refunding it and working with us to purchase it again in the right way. Great experience

The lady at the counter was incredibly rude and condescending to me when I was trying to return something for a very valid reason.

There was this one lady at the beauty boutique with a high ponytail and black hair. She made me incredibly uncomfortable as I was just looking at skin care products.

I picked a few up items and went to check out some other items when she came up to me and asked if I wanted to pay for my items at the beauty boutique. I politely declined and said that I wanted to shop around first but she kept following me. When I went into an isle, she would walk infront of the isle so she could watch me. It was very noticeable as she “slowly” came closer to me. I felt like I was misjudged as a shoplifter just because I was wearing a puffer jacket and had a tote bag with me. I felt extremely uncomfortable and left my items because of her.

I know that she was specifically watching me because when I left, I stood outside shoppers which has clear windows and I could see her searching for me in the isles. I went to shop around Richmond centre and came back to shoppers and stood outside it for awhile to see if she would frantically search around, but no. She didn’t. She was back in her Beauty boutique area and even after standing for ten minutes, she did not move an inch from her spot. In my conclusion, I felt like I was treated as a criminal even though I am not, just because of what I was wearing.

Very very bad customer service, the stuff was being rude to us. Asked for taking passport photos, but the print out looked very grey which made the person looked miserable. When we were deciding whether to retake the photo or not, the staff rolled her eyes at us and said don’t waste her time she had to go. If you really want an awful customer experience and pay $22.99 for two poorly taken photos definitely go there.

I have no issue with the shoppers part of the store. My issue is with the incredibly mean and rude post office worker Kevin in the Canada post area. I have felt this way while and today decided not going back to this shoppers drug mart. He is so sarcastic and belligerent and in particular to people who don't speak or understand English well. I am very uncomfortable waiting my turn and having to listen to his abusive behavior towards the customers. Gonna find a new location.

Shoppers Drug Mart Pharmacy Cambie Village it’s such an amazing Pharmacy. I have had a lot of questions in the last couple of years and needed their help so many times.
Every question has been answered in full and they have gone above and beyond to be helpful, accommodating and caring every single time.
When you go there you feel like family you don’t feel like you’re in line with a number.
Absolutely nobody is overjoyed to be dealing with health issues so that support and care …. It’s so appreciated and makes such a big difference.

Let’s not forget they’re always incredibly busy so the fact that they can have that amount of work over their heads and they still stay calm, patient and kind is just next level.

I had an awful experience with the pharmacist Sienna. My husband can only take Pfizer due to health issues, so I called the night before to make sure Pfizer is available. When we arrived there in the morning, Sienna opened a Moderna vaccine before calling us in. When we politely let her know that my husband would like to have a Pfizer vaccine, she said that it’s her decision to open which vaccine in the morning. She said that it is the “pharmacists decision” which vaccine my husband takes, completely disrespecting patient autonomy. She completely denies what she said in the morning and kept on lying. I would like to have someone reach out so that I can report this issue further.

Very bad service

I went to shoppers in richmond centre and was going to buy beauty products. Those Chinese SA were very rude to me. They ignored me and chatted at the front desk. Did not come to me or introduced products for me. Then I grasped a product and was thinking about to buy one more. A SA came and told me don‘t touch the products. It is so ridiculous I cannot touch products I am going to pay！She went away！I wanted to see what samples I could choose. Again，she came back and told “don't touch the samples”. She said she could only give me two pieces of 1ml samples. She and them treat me like send beggars away. The security staff always stands around 4m from me as if I am a thief.

Why don‘t I order in official websites，Sephora or the bay instead order in a store that made me so uncomfortable and angry？They are just insolent and rude.

(I had purchased two clarins products from shoppers in downtown with no samples.zero.)

I will not purchase in such a company which stingy to give samples to customers and treat customers with no respect！

I will never shopping in shoppers Richmond centre for their poor attitude and unprofessional for beauty products, and I will tell my friends not to shopping there.

Very convenient and good service, Canada post inside as well~

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The manager at the front is super rude and unhelpful. She turns her back at you and ignores you in the middle of a conversation when you ask her questions. I have no idea since when does shopping in shoppers gives you this kind of service attitude. Terrible experience!

Great 24 hour service and Mr. Kwok was extremely helpful. Much thanks for his help and professionalism.

The workers are all efficient and are quick to help you when you have any questions. The cashiers at the front are really kind. The cosmetic side workers are kind as well and want to help you find what you’re looking for in your price range. There are multiple workers in the cosmetics area which I find handy so more people can assist you.

The staff at self checkout took my CC and look at my number at behind of my CC. I have no idea why she did it.

Ms. Samiya, a customer representative, was very hard working and polite. She tried her best to help me find what I need and is very courteous.

I waited almost 5 minutes in front of the post office counter only to found out that the manager was inside the Storage Room busy browsing her phone!

Horrible male pharmacist that worked on the counter drop offs.

He is very rude, does not provide a good customer service ie. Telling me to go back all the way to surrey to get another physical copy of my prescription when it could be transfered.

I hope others dont encounter pharmacists like this guy.

I go to Shoppers drugs mart for all my cosmetics needs. This beauty boutique has everything I need and if they don’t carry it, they will help find alternatives or order online for me. I am very happy to hear that Sojin is back at this location as a manager. She is an amazing cosmetician that listens and recommends the best products.

The beauty ambassadors are great at the boutique beauty for luxury makeup like YSL, Chanel, Shiseido and Lancome. Good product knowledge and beauty staff is friendly

However, Connie was SO rude at cash register. Left a sour impression and my mother and I cancelled our $600 cosmetic transaction at the cash register. Reconsider staff for point of sale completion

Looks like I'm not the first complainer of Connie's incredibly rude service in the beauty boutique section.
Usually a great beauty boutique shop! Has all your cosmetics brands!

I'm a mother and a regular shopper with my 3 daughter of the beauty boutique. We often like to come in on Seniors Day to buy high-end cosmetics; 2x a month and the beauty brand ambassadors are always great & helpful. We often buy anywhere from $300 upto $1000 each visit in a month.

However, we encountered Connie aggressive and rude service at the cash register. This experience has merit, after spending a great hour with better beauty ambassadors, Connie just ruined the transaction for us and I decided not to spend $600 of Lancome, YSL and Chanel cosmetics this time. We don't have to be judged and treated rudely.

It's a conveniently located pharmacy and store that can help you with groceries and pharmaceutical needs 24 hours.

Whenever I'm in a fix and have forgotten to pick up milk or breakfast essentials, I head down to the store to pick them up. It's been a lifesaver for me countless times.

The integrated Canada post is very helpful too for the location as you can drop off any parcels that you would like to send out.

I think the store could use a little maintenance as it is in a high traffic area and should get the proper care, but aside from that, it's very convenient as I mentioned earlier.

Annette and Rahim from the Pharmacy are by far and away the two best pharmacists in Richmond. I've been to numerous pharmacies around Richmond, picking up medications for my family and myself, and overall no one comes close to the level of professionalism and care that Annette and Rahim provide. Keep doing amazing things guys, you rock!

PS Raj Pooni is also very helpful, and a great addition to your team

The pharmacy managers need to watch Salmin attitude. She is rude and horrible gestures. I will never ever come to this location. I hope someone will take care of this issue.

This store does not carry adequate stock.
I asked for pc eggs- not there
Bounty paper- not there
Advertised apples and mandarins not there.
This is not one time. Every time same reply.
Very crowded, small space between aisles and very very poorly managed store as far as stocking is concerned
The staff is good and helpful.

It took me 3 trys to get through on the phone line to the Pharmacy and then the line beeped and hung up on me. I called back and this time tried Customer Service - another long wait on the phone - and then they transferred me directly to the Pharmacy. It took me 30 minutes of being on the phone to finally get the simple answer I needed about whether an item was in stock in their store.

Great service in the pharmacy, super helpful and thinking outside the box when needed to make your life easier when a script needs a refill or exchange. The 24 hours is a HUGE PERK!

While the customer service is good, the price is horrible. I've bought several items from Shoppers Drug Mart throughout the years, and many occasions have occurred that the prices at Shoppers are much more expensive that the others.

Today I have a clear example: Dayquil and Nyquil 48 Tablets was $23.99 at Shoppers, while it's regular priced for $17.99 at London Drugs for the EXACT same product.

The points earned aren't probably not even as much as the difference they make.

The manager Connie is very rude to both her coworkers and the customers. She doesn’t ask her coworkers to do things, she demands them. Very snappy, not helpful. Why is she even working customer service? People who behave that way have no business working in this industry.

The store is the same any other time i have pranced in.however the associate coulda used a pick me up - Seemed a bit grumpy.constipated? Hmm.

Very poor costummer service in the beauty section. Store manager also lacking behaviour manners

The store is messy making it hard to get around with a stroller. They also never keep enough of my daughters formula in stock. It’s fast to use self checkout, and convenient location being at the mall.

Been going to this pharmacy for over two years, they accommodate your medication according to your preference in brands or generics, and having a medication that tends to be on shortages often, they make sure I don’t suffer from the medication shortage. Great pharmacists!

I visited shoppers recently and the staff there was too weird. I went there with my friend and the whole time they kept on looking at us as we were suspicious or something. I know the guy there was on duty and he was supposed to look after the people in case they steal as it was midnight but it doesn’t mean that you constantly make them feel uncomfortable in shopping and he followed us all the time. Later, I went to the cashier and he too gave such a weird look. If we go late night for shopping doesn’t mean we gonna steal. I never had such experience before but this last experience was horrible.

Appreciated that pharmacy is open 24hours. I was at emergency at night time and need prescription after the visit

I had purchased a fragrance that was unknowlingly for women after receiving no guidance from the beauty advisor. I came back the next day to exchange and the staff and manager made an exception to the return policy. I’m thankful to the store for standing behind their sale and taking care of the customer. I highly recommend this store.

Needed some personal items urgently on Christmas and this place is open 24/7 even on Christmas. Thank you so much!

This store is located inside Richmond Centre offering all the usual items and services, with a 'convenience store' section for basic grocery needs. Surface and garage parking.