Shoppers Drug Mart

A big Shoppers Drug Mart, was greeted by security guard on entry, stairs to entrance. My Air Canada luggage was delayed so I needed new toiletries, they have good selection. I don't know if it's just me coming from northern BC, or it's standard for shoppers drug mart to be a bit more expensive anyways, but $30 for a standard hair brush seemed overpriced, maybe it's a Vancouver thing.

The clerk helped me look at a suitable phone charger too while shopping, they are behind the counter near the tills, lots of self check outs. Great to be open so late till midnight.

The Shoppers Drug Mart in Coal Harbor, Vancouver, offers a wide range of products, making it a convenient one-stop-shop for various household needs. The store's diverse inventory, from toiletries to groceries, makes it a go-to spot for those looking to grab multiple items in a single trip.

One notable highlight is the well-stocked Campbell's soup section. They seem to have a good variety and ample stock, which is great for anyone looking to quickly pick up some comforting soup options. It's a small detail, but for those seeking specific brands or flavors, it's a helpful feature.

However, while the store has a decent selection and is convenient for picking up everyday essentials, the overall experience might not stand out significantly. The layout and ambiance are relatively standard, and the service, while not remarkable, gets the job done. It's a functional spot for quick errands, but it might not offer the extra wow factor found in some other similar stores.

The worst customer service ever. Their genera manager doesn’t know how to address an issue but he’s very good at escalating it. If he doesn’t know simple requirements in customer service, how can he possibly provide quality training to their employees?

I came in several times to buy a cream but most of the time I was ignored by employees that weren’t even busy with customers. I don’t believe asking for help and giving business to someone that’s standing there and doing nothing so I had to leave.
To make a long story short, one day after spending about 10-15 min trying to get help, I finally got security guy asking me if I need. I thought that I finally will buy the product. But when I got to the cash register, the price was higher than on shelves. By the time it got adjusted I was running late to my meeting. I made it clear that I’ll come back tomorrow.
The worst part is that tge general manager became very defensive and told me that they never had any prices displayed on their shelves before. Then he wasted more of my time by telling me that he’s going to check cameras to see if I was telling the truth. Yes! This is unbelievable and the most unprofessional approach.
I’ll never buy another cosmetics product from this store.
They need to hire someone with collagen degree and stop embarrassing themselves.

I have a prescription that requires monthly subcutaneous injections, and pharmacist Henry Yau has been more than helpful in administering this serum with a minimum of discomfort. Making appointments at this Shoppers location is easy - so much better than trying to book an appointment at a medical clinic and then waiting forever to see a doctor.
Even when the pharmacy is busy, I've noticed that Henry is always helpful with customers, and he finds the time to answer questions and provide information in a friendly and professional manner.
Henry Yau is a real asset to this pharmacy!

So convenient having a little of everything in one spot, prices can be generally high, but when they have a sale, the prices are great!

This Tuesday, I brought my purchased items and the receipt to the store to process a return. At the time, this staff member was assisting a blonde customer, so I patiently waited at the counter. When the clerk assisted me, he asked for the reason for the return. I informed him that I had made an impulsive and irrational purchase due to a previous store promotion. The items were brand new and unopened, so I wanted to return them. After hearing my explanation, he frowned and said, "No! You can't do that! And it's already been 14 days! " I told him that according to the policy, unopened items can be returned within 30 days, and I was aware that my points would be deducted after the return.
After communication, he reluctantly processed the return for me and mentioned that this would be a one-time exception. So I mentioned that, according to the store's policy, returns are allowed within 30 days. Later, he even said to me, "Do you know who I am? " I was taken aback for a moment, and then I saw that his name tag read "Curtis Koby****, beauty boutique manager. " Furthermore, he astonishingly told me that he had the authority to have security escort me out. I felt scared, angry, and humiliated in that moment. My whole body was trembling.
I said, "What did I do? Or what did I say? " In reality, I hadn't done anything; I didn't shout, yell or use any inappropriate language!

This Curtis Kob***** abused his authority to bully and publicly humiliate me. He exhibited one attitude towards the blonde Caucasian customer and a completely different one towards me, an Asian person, who was simply returning items. I immediately informed him that this was racial discrimination, and I could call the police now. Only then did he reluctantly process the return Afterwards, the store staff mentioned that this Curtis Kobyln** had been complained about by other customers numerous times before.

Therefore, I would like to appeal to anyone reading my message that IF YOU HAVE HAD A SIMILAR EXPERIENCE WITH CURTIS KOBY****, PLEASE CONTACT ME! ！

Hate writing bad reviews but hopefully will make a positive impact.

The pharmacists do not care to help. It's astonishing how little they care. I'll usually ask a simple question like "where can i find this" and they are so reluctant to help.

I ended up buying the wrong product for my mum because of the lack of direction from the pharmacist.

I suggest Shoppers Drug Mart use an online inventory isle tracker/ locator so i don't have to ask staff where things are. Then i won't have to bother you

Sean, at the beauty department at this location is absolutely amazing with styling. They have helped me a number of times whether it be picking up nails or what works best for my skin. I really appreciate the efforts.thank u so much

Kegan helped me with my makeup products and skin care. She was so patient I loved it.
Thankyou kegan

Place has what it should, and a post office on top of all that. The only reason it's not 5 starts is the self check out machines.
The volume is SO loud it actually hurts, and felt like an invasion of privacy.

Pharmacy denied me access to an emergency inhaler despite showing them I was completely out of medication.

At the Shoppers Drug Mart, located at the corner of West Pender and Bute (Vancouver, BC), there is a new pharmacy assistant named Rosa, whose customer service skills are extremely poor.

Had to wait over an hour for a prescription, because first they had technical issues, and then they said the medication was in a safe, which took half an hour to open. The pharmacist was very nice and tried to be helpful but the lady working with her was not interested in what I needed.

Henry and his team went above and beyond to provide exceptional service. Provided me with a thorough review of my medications, including side effects and what to expect!

I’ve been coming to this shoppers for years and don’t know what I haven’t left a review before. The staff here are awesome! Super friendly and always willing to help.

The pharmacists here are beyond amazing. Henry, Tan and everyone I’ve spoken to behind that counter has given me the guidance and advice that I haven’t received from my GP. They are patient, empathetic, kind and keep me informed on my medications. I absolutely love this pharmacy and honestly say I’ve never had a bad experience in the over 10 years I’ve been coming here!

The staff at the beauty department can be good, but it’s often hit or miss.
I have the impression that location has a lot theft and you notice that in their service or approach. I would rather not deal with that and shop elsewhere.

When you have a prescription filled, do you expect a phone call to say it's ready? Or a phone call to say "we will have your prescription filled in a few days"? If you expect that service, maybe you should visit a different pharmacy, because this Shoppers doesn't seem to understand that you are the customer. I will be taking my prescriptions elsewhere from now on.