Shoppers Drug Mart

The phone? It's a lie. Their fax machine? Another lie. I get scripts sent, as in I WATCH MY DOCTOR SEND, yet they say they haven't received.

I am currently on my 6th phone attempt, the other 5 cut out circa 6-9 minutes into my call.

They've either completely deserted the pharmacy section, have lost all staff members, or are extremely clueless. None of these are good options FOR A PHARMACY.

Was in the middle of purchasing 2 Milk and deodorant. Lady said I couldn’t have 2 of the same Milk. I have 4 kids and understand there is a little blue homemade sign stating only 1. So I went across the street to Chalo Freshco and bought 4. Won’t be coming back here anymore.

Alicia B was great! She was helpful, knowledgeable & gave fabulous customer service! When I told her a particular product that I've use has recently been discontinued she quickly provided me with an alternative. The alternative was better than the discontinued item.

Was at the pharmacy for my shots. This was the second time I have dealt with that particular pharmacist. He didn't want to take the minute in a half to sign me in n give the shots he tried to explain for over 5 minutea that i just left not making any of the purchases i was plaining to. I called the next day n got he is just a stand in as there is a shortage of pharmacist. Really you are going to have someone employed talking ridly to customers that have been coming simvmce 2004. Wont be back to that store he lost my business

A total zero & even worse: Consumer protection agencies, maybe even RCMP should look into this location's practices. This store seems to be willfully committing fraud & cheating customers on the point system, which Shoppers DM offers their PC Optimum members.

Last week they had figured out a way they could avoid giving 20K or 30K promo points (33-50%) on $60 purchases by tweaking their check-out cash registers to avoid charging taxes (5% or 12% -is that not a federal crime?),

This was the first time I shopped here in quite awhile, but not the first time this or similar stuff has happened to me at this brach/store.

I never review, but this has gone far enough. I hope they read this and address it internally.

Literally threw the pills at us after we finished.the pharmacy is not good. Asked to wait 2 hours for medication said I couldn’t then said oh 30 mins. Got upset I guess?

Edit: Thank you for your classic copy paste response. Looks to me that you've had enough details over the years and done absolutely nothing. Good job causing stress to people who need medication and are vulnerable already.

8/8/2023
10: 58 pm
They literally have dumb dumbs working here mid night in prescribed pharmacy. This guy doesn’t even know to utter a sorry.

I applied for a job at the beauty department. To be clear, I been in management and customer service for quite a few years and also hold an esthetics diploma. I’m overqualified but I thought to give it a try. I got a call from the “ hiring manager “ he identified him self on the second phone call as Shawn. What an absolute disgusting behaviour, he needs to be fired. Called him back to confront him and it was worse. No wonder your reviews are terrible, I mean I bet you anything working there is an absolute nightmare of a revolving door. He treats people like scum on his shoes. Couldn’t pay enough to work with such a low quality human.

Always slow, totally disorganized and now rude. I curse this place every time I have to go in to get medicine, and promise myself I’ll change pharmacies.
It’s become a household joke, they either lose things, give me inaccurate information (sending a text saying my prescription is ready when it’s not) or out of stock but don’t bother to call me and let me know! This weekend I waited in a short line for a ridiculous amount of time with no apology.
Today I called (without attitude) to order a recently prescribed prescription and whomever I talked to was very short with me, then basically slammed the phone down.
Def moving to another drug store asap.
Brutal.

This pharmacy is the absolute worst place to get your prescriptions. First off they are rude, take over 2-3 hours to fill a prescription, and don’t answer their phone. Went there a few times and the service is the same. For my young son they were out of liquid prescription so instead gave him pills…. Not cool. As a customer when you arrive they all hold their head down so they can’t see you. Go somewhere else this place doesn’t deserve the business.

TWorst experience ever. This evening I bought an eye pallete and decided to return within 5 mins. I went back to return. First the person at front stated go to cosmetic to return this. The person at cosmetic said the item doesn't match with receipt bar code which I bought literally 5 min ago. Then she called supervisor. Supervisor tried to scan it and said the same thing. Other girl mentioned he can do it manually by saying no receipt, but he refused said he is new and doesn't want to do anything. He went somewhere without saying anything and I was still waiting with no answer. After 5 mins, I was told to go back to main cash desk. Supervisor started helping others (scanning) which took 5-10 mins and i was waiting in line. Then he started scanning my receipt again and repeating same thing bar code doesn't match. I asked to talk to manager or supervisor, or they can check their cameras. But he said there's no manager at this time. He is supervisor and doesn't know what to do. Guess no one there to make decisions when there is problem. After 20 mins he called someone else who took receipt and walked away ro cosmetic without saying anything. So I asked supervisor is this lady suppose to help me and know what to do he said "yes she is my supervisor should be able to help you. " So I followed her and same thing scanning multiple time and same answer. Also said " can't override this otherwise I'll be fraud and can loose my job" and also said the other person is also lying she is not even supervisor. Wow, so basically telling me i am doing fraud.
Waited there half an hour to return only $ 10 item with receipt. After all that insult asked to come back next day. What a customer service.you can return item without receipt and can get store credit but can't return item with receipt. I could have told at first place instead of waiting that long and going through multiple people. No one even knows who is supervisor.
I never had this worst experience in my life. Both supervisors had no knowledge and doesn't know how to deal with customers at all.
Never going back to this store ever again. Worst customer service.

Don't bother to visit this shoppers drug mart. It is not worth it.

They are rude. They are slow. The experience is just brutal.

I'm not sure what has happened to kindness in this world but it's not found here.

No option of zero star, this is for so called supervisor there, i forgot her name, starts with D, wear glasses. So rude, no need to yell at customer. I am surprised who made you supervisor. I bought toothbrush which was defective, she declined the return stating it’s open. She said I need to call Colgate. Why should I, I bought from shoppers not from Colgate. And shoppers return policy states if piece is defective it can returned or exchanged. U tell me how will I know it’s working on not if I don’t open or use it. She keep saying I am not listening, well lady you were not listening. I stand up for my point and end up getting exchange by involving other cashier. Not going there anymore.

Not surprised with all the 1 star reviews. I can’t even explain how unprofessional and pathetic these guys are. No empathy, no sense of customer service and absolutely shameless. I know they will be giving me the same ‘Please call 1800-SHOPPERS helpline’ response. Nobody ever answers the phone and just in case they do, they have the same attitude. What surprises me is that there is no action being taken against them despite all these complaints.

I thought the cashier are supposed to bag your groceries even when you bring your own bag.

In the two years I recieved perceptions from this particular Shoppers, not once where my perceptions ready on time, always shortages, constantly not recording refills and a huge lack of customer service. Always, saying they will call when shortages arrived and never did call. Finally moved to London Drugs!

The last couple of times i have been to the pharmacy worst customer service. Last time i had to say hello anyone going to help me while i was standing right at the counter.

Waited 5 days to get my prescription to find out they didn’t even contact the other store to switch it over. Worst experience I have ever gotten from Shoppers Drug Mart, I recommend if you want your prescriptions in a timely matter do not come to this location.

Horrible location I wish I could give them 0/5. One of the staff older lady with glasses was being very racist and did not want to help me. I asked a few questions and she started giving me attitude and also giving out free bags to other people. This is very unprofessional.

Went into shoppers to pick something up, I had an ok experience but when I went to go leave a man had just come from picking up his medication at the pharmacy and the cashier at the front berated him asking him to see his receipt and so he showed her his receipt but then she proceeded to follow him out the store, even though he had shown her his receipt. She literally went looking for him once he had left like that’s unacceptable to me.

Most recent refill was picked up by a friend as I had surgery. The pharmacist made it very difficult to pickup and when they called me for clarification was very rude. They told me if I had problems with them to switch pharmacies they don’t care about the loss of my business so I’m going to. Not only am I taking my business somewhere with honest, kind employees I’m taking my business where they actually fill your medications when they say they will.

Service was excellent and the Daria are really nice and respectfull.thank you soo much Daria for help!

Brenda was not willing to check inventory at 1130pm. She said she had her closing duties to do. She said she could not help us although we said we were less then 5 minutes from the store and we need to buy it today. Nonetheless we came in and bought the product ourselves. She could have easily checked or answered.

They are always late with the prescription, they give you an hour and you have to come to remind them and wait quite some additional time