Shoppers Drug Mart

I love all the staff don’t get me wrong but the amount of times I go there on way to work at opening and there’s no pharmacist yet is starting to become a joke … twice this week!

No shopping carts. Couldn’t get everything I wanted. Not making 3trips to the front with a little basket

I’d give this place no stars if possible! The pharmacist is lazy, and was not willing to help find a cold sore medication for my daughter. He Just very rudely told me they didn’t have anything for kids, it has to run its course. I said ok would the adult one be ok at a lower dose etc? He just repeated his previous statement. I then told him I understand that but am asking about the adult ones. Again just repeating the same thing. I told him never mind I’ll figure it out myself. After reading the fine print for 4 different ointments, I found one that was for 3 years and older. So I walked over to him to let him know there was one that is safe for 3+… he responded the same sentence for the 4th time. I then showed him the box and said it’s written right here… his response then became well that’s not for cold sores. I then pointed to the front of the box where it states for cold sores! He told me no it’s not for cold sores! At this point it was like arguing with a toddler…so I just said the packaging must be wrong and he said yes it’s wrong! How is this poor excuse for a human being In charge of our medications? !? I will not be getting any of my rx’s filled here in the future. By far the worst shoppers out there!

Today I post my documents on your location And Nadia is very Professional & knowledgeable staff. ️️️️️

This pharmacy in Surrey is one of the worst. While I usually prefer Shoppers Drug Mart for their customer service, this specific branch stands out negatively.

The pharmacist on the counter exhibited rude behaviour towards people, especially toward an elderly customer. During my visit for COVID and flu vaccines, I observed her dismissive attitude,

There was an elderly person and he was asking her when he could come to pick up his medicine and that pharmacist was like "I cannot help you go somewhere else". I saw that poor person standing there feeling bad and he left. It doesn't stop there. Now she is telling to her colleague "I don't know why these old people come here "

I understand they are short-staffed and maybe underpaid. But if you cannot handle it, quit and find some other job. Don't take out your anger on others. Be nice to people

So in my opinion, if you like being treated badly this is the perfect place for you.

However, if you prefer respectful service, as the pharmacist mentioned to the senior person, go somewhere else.

Avoid the cosmetic department here. I bought a perfume that was on clearance. While purchasing the perfume, I confirmed with the cashier that I am able to return it. When I went back to return it because the person I bought it for already had one, the lady (who called herself the cosmetic’s department manager) flat out says “No one has the authority except me to say something in the cosmetics department can be returned” (maybe they should put up a board for it at the cash counter that only the cosmetics department manager has the authority to confirm if something from there can be returned).

So ofcourse the cosmetics department lady didn’t authorize my return. My suggestion is to avoid this store or please always consult with the cosmetics department lady about your purchases!