Simply Computing (Victoria)

Amazing service. Manjur was great to work with. Ver y professional and helpful. I highly recommend Manjur and this location.

The time I spent with Tony was money well spent! Tony is a respectful and helpful presence. It was a pleasure spending time with him and I leave feeling very reassured that my new computer is up and running! Of particular importance, Tony went above and beyond and helped me with some password issues I was having!

Took my MBP in for screen replacement. I was offered another laptop instead so I thought about it overnight but decided against it and brought the device in for repair the next day.

I was told that I'd hear from them in 3 - 4 days to confirm details and the repair would take an additional 2 - 4 days after to complete. After 8 days of hearing nothing, I called and was told that they didn't know I wanted my screen repaired.

After that the repair took over a week to complete. Although I was repeatedly told I would be contacted I never was, and I was unable to get a straight answer regarding whether the part had arrived.

The experience was incredibly frustrating due to the lack of communication throughout.: (

Tony is great though.

I have had excellent help and very friendly help today from Tony and yesterday from Manjur. This is an excellent store.

Excellent service from sales associate Tony who took the time to research my needs and recommend the appropriate case and boat charger for my 2017 iPad Pro. Thank you Tony and thanks again Simply Computing!

Had a great experience at simply once again. Jordan was most helpful, understanding and patient! Great service!

Fantastic service. Quick, efficient & sadly for me but happily for my work. I am now on line & connectable.

Just an amazing staff all around enjoyed working with and talking with toney especially, will always use this place

Literally the best service in town, Tony is an angel, as is everyone else who works here, and they walked me through every step of the process of getting a laptop with clarity and knowledge.

Very professional very knowledgeable and was patient with me Always had great sales and service

Tony was lovely and very helpful. He explained everything very clearly and was very personable! Will be returning for all future tech needs!:)

Wonderful service and saved my iPhone 13 Pro Max in just a few seconds very patient man thank you so much again

Tony was so helpful and friendly, I dropped off my aging laptop and within 3 days got a call from the technician with a detailed description of what needed to be done. Excellent service and very reasonable! Highly recommend

I recently had my IMAC into the Simply Computing shop for a check up and clean up. My experience from start to completion was very good. Carolina answered my questions and initiated the work order, the technician called when the work was done (I did not get his name) and explained how to update to the new operating system and pick up from the store was very quick and easy. The computer is working well and happy to be home again!
I did have a follow up question about security once I got home and again got efficient and knowledgable service from Carolina on the phone.

Bought a new computer here Saturday. Carol and Quinn were stellar with their knowledge and service and professionalism. Five stars!

Tony was very helpful, explained things slowly in a way that I understood (I had a stroke) and was very gracious. I look forward to having another session with him.

Apple pricing is the same just about everywhere due to tight corporate control over authorized resellers. So the only difference will be the service level of the reseller and their ability to get inventory. Simply Computing seems to have the most product informed staff anywhere, even beyond an actual Apple store. High levels of inventory even during pandemic supply chain woes. So.prices are not higher than costco or bestbuy, but you get a trained consultant experience and full access to the latest Apple line up. Get all your questions answered and best advice on which device fits your needs all at the same cost as counter pick up at a big box retailer.

I had an issue with my Mac laptop that could not be resolved with two appointments online with Apple Support. My brother highly recommended Simply Computing and he was not wrong. Within ten minutes Tony had the "glitch" resolved. I found the customer service with all representatives top notch even considering it was a super busy time with Black Friday. Great work!

Phenomenal service! Tony was passionate about Apple and happy to share his encyclopedic knowledge of all Apple products, I left with a cool new case and a ton of valuable information on how to thoroughly enjoy my new iPad. Thanks Tony!

I highly recommend the great team at Simply Computing in Victoria. Carolina was welcoming and helpful with my questions. Kim was clear and methodical with my MacBook Pro purchase. Tony answered all my questions about the data migration and methodically ensured he had what information he needed from me. Quin called me to answer a couple of questions and to review what had been done in the migration. In short, the communication, attention to detail, and careful, honest management of expectations were stellar!

We were so impressed by the customer service of Kim McKnight. Two phones set up with a wonderful deal on the iPhone 14 pro.

Plus he checked in with us the following day to make sure things were running smoothly.

I will be back to Simply Computing in Oak Bay for my next Apple product.

I brought my macbook in to get fixed, and the service was so great. Quinn went above and beyond and saved me during midterm season! Everyone is so kind and helpful. I'll definitely be recommending Simply to everyone in the future. Thank you guys!

Great experience… brought my sons computer in, it wouldn’t charge or turn on
Within 48 hours Alex had run diagnostic tests on it and fixed what needed to be done to get it up and running. The service was super and I would definitely use them again or recommend them to a friend.
Thanks so much Simply computing and Alex your service was outstanding

My air pods stopped working after four months and I was sent here by Apple for a repair. It was incredibly easy to set up the appointment and everyone that I interacted with in person, by phone and email were friendly, knowledgeable and efficient. They communicated what was going on at every step and solved the problem for me. I definitely recommend this business if you need an Apple repair and I’ll definitely try their services if I ever have a computing issue.

Recently ordered a MacBook with Simply Computing - overall, my experience was generally positive. There were some cons, but I feel that the pros outweighed all of my reservations.

Pros:
-Team was very clear, thorough and patient
-The team was, in my opinion, very knowledgable about their products and services. Any questions I threw at them, they had an answer for
-They went out of their way to apply the best deal/offers (even if they were no longer available)
-I felt genuinely "cared for" as a customer. There was no rushing through the process, and while the gentlemen who helped me was a little robust, he was very much focussed on me

Cons:
-Wait times can be slow, but it really depends on when you are arriving. They do have a couch for you to sit on while you wait if reps are busy though
-When going through a leasing application, the representative was a little too forward and unreasonably loud with my personal information. "Now the fun part, seeing if you get approved! " he exclaimed loudly while other customers were around us. I understand he was trying to be polite and friendly, but I think they need to be more careful with certain information. I didn't have a problem with this, but I can't imagine what it would feel like if someone's application was denied.

Overall:
-I think anyone who is in *no rush* would be very happy with their purchase from Simply Computers.
-If you are looking for little conversation and a quick purchase, this is *not* the place for you.
-No shadiness, misleading information or "fine print". Everything is laid out clearly, with transparency and focus.

I am happy to recommend Simply Computing with all things considered. Will definitely be back in the future.

Amazing service! Store manager Jordon was exceptional in his knowledge base, and professional warm manner.
He helped problem-solve a “needle in a haystack” issue with colour calibration on my brand new MacBook Pro that no one could solve!
I am ever so grateful for how respectfully I was treated and the generous, speedy service I received.
I highly recommend them!

I’d like to thank and commend all the staff at Simply Computing in Victoria. I’ve had a series of very unsatisfactory exchanges with other companies lately and my experience at Simply contrasts with them all. I interacted with at least 6 staff people and without exception (and overhearing other conversations) they were kind, transparent, clear, patient, generous of heart and honest. I would recommend Simply to anyone. Thank you for your great work.

Arrogant, condescending, sales team. Lazy repair team. Wanted to replace my entire motherboard (over $1000) as opposed to spending the time finding the exact problem, which I had fixed for $100 at the independent computer repair guy down the street. Its way "easier" for them to replace the entire logic board, even though it costs you just under the price of a new computer. Hmmm seems like a great business model. After 30 years of dealing with Simply Computing in Vancouver, these guys just lost yet another customer.

First time in the store and been back twice since. Tony was great-very knowledgeable and helpful.
Thank you again.

I dropped in without an appointment to have some lint dug out of the lightning port of my iPhone. I ended up having my customer service socks blown off by Tony. He was able to make me feel safe and welcome despite the COVID-19 protocols, which is a big accomplishment. Then he quickly fixed my phone, and didn't charge me. What a guy. The following week was time for a new phone in the family, guess where we picked it up? Simply Computing on Foul Bay and again Tony took great care of me. Thanks Tony!

I've been buying Apple gear and accessories from Simply Computing for years, and they have always been helpful, patient, thorough and very honest. Their service may occasionally slow but that is because they are doing a good job helping the customer in front of me. And they never rush me, always taking the time needed to make sure I am buying what I need. One of the best Apple stores I have ever shopped at. And special kudos to Tony, who can make the most complicated disaster simple to fix.

I have been a client of Simply Computing for at least 20 years. I find their staff to be extremely competent and helpful. Whether it is computers or computer courses.there isn't a better place to take your computing needs.

Required a new battery for my laptop. Tony got the process started. Very friendly and extremely methodical in ensuring my information was correct and that I fully understood the work involved and the associated costs. I also dealt with LJ who removed a black listed app from my laptop and went the extra mile to remove it from my external drive as well. Super fast service! Great staff! Excellent service all round! Many thanks!

Terrible service, I phoned the day prior to ask a couple questions and set up an appointment for a repair, upon arrival they said the complete opposite of what they told me on the phone and blamed it on my misunderstanding. The questions I asked on the phone were clear and repeated with others in the room. It was incredibly inconvenient to go there and they only wasted my time and treated me quite poorly.

Fantastic experience, walked in and they fixed my keyboard issue in minutes, no need to make an appointment, and no long wait like at places downtown. Worth the trip to Oak Bay to deal with my repair so quickly and easily.

First Class treatment and service, didn't know competent people existed in Victoria who can handle Mac's. Saved me major time and expense from NOT having to got to the Apple store in Vancouver for a recent purchase of a Mac Pro desktop. I was worried it was too new for a repair, but they fixed it before they were even supposed to be looking at it!
Always great to find someone local who knows what they are doing please keep it up!

My 2013 MacBook Pro which was released in 2015 had an issue with the drive. After hours of trying to sort this out I went down to Simply to purchase a new drive. The women who first greeted me started to inquire why I needed the drive and I explained the problem. Instead of selling me the drive she told me to bring in my MacBook so they could run a quick diagnostics test.

I head back home and bring in my MacBook but the store is busy. She is with another costumer so a man helps me out. His first remark to me when he looks at my computer is “Wow, that’s an old one! ” This comment comes right after he tells a women that they don’t take any trade ins on items older than 2015 which I get. But his comment to me was taken with shame. It’s not like it was the first MacBook ever and deserved that remark. I don’t believe in consumerism and buying new items for the sake of it, especially $1700 new MacBook Pros. I bought mine 3 years ago new and it’s never had a problem. This hard drive issue isn’t the fault of the computer.

He runs a free diagnostics test which was nice and comes back and says everything is fine. I tried to ask a couple questions and explain the issue but he wasn’t in the mood of helping or trying to book me in for an appointment to have it looked at further. So with that I walked out and won’t be back in again. Such a shame as the women who originally helped was actually helpful!

Set up my apt through apple. Brought in my new iPad for repair. The technician and staff were great. Fast, pleasant to deal with, knowledgeable. Issue was resolved within a couple of days

The staff here are so helpful, knowledgeable and patent. I could not have had a better experience. Tony Gurr helped me and he knows his stuff!

Made an appointment using their very easy to use appointment system, technician was ready for our appointed time, he logged in the repair quickly and sent us on our way. An hour later he phoned to say it was fixed! Highly recommend this company!

After deciding to boycott online shopping wherever possible I was so happy to discover this shop in my neighbourhood that actually carried everything I needed for my family. Hershel laptop cases, ipod earbuds, you name it, they had it. Service was great and it felt good to support a local shop.

Brought my MacBook Pro for a keyboard repair, and it turned out that the tech found an unexpected swollen battery issue. The part took two days to arrive, which is standard, and repair was completed that same day. I was very impressed overall with the service, including speedy repair. The staff were pleasant, especially at pickup, and the computer was in excellent condition. I would return again, especially given the excellent and speedy repair.

I felt compelled to write a review for Simply Computing in Victoria as I must say they know how to make a customer feel welcome and cared for.
I have never walked into this Simply store without being greeted by one or more staff members. There has never been a moment of frustration when a problem has arisen. The staff just handle my questions one by one. I will add that I am in my seventies and, although I feel quite knowledgeable I struggle with some issues, but the staff never make me feel incompetent. In fact they ask me about other possible issues and include them in the requests to the technical staff, who are going to check the computer.
The lessons they offer are well structured and informative. The stock of merchandise is neatly displayed and clean.
To a person I cannot fault the staff here. The best treat is the "royal" greeting I get when I walk in. Other companies could learn from you Simply Computing. Thank you for your service.

My iphone 8 stopped working after an update. After hours on the phone with Apple support they said to take it to a repair facility. We chose SC. Took the phone in and the guy looked at it and said it wasn't fixable, gets about 5 of these a week and its a hardware issue. Back to phoning Apple and doing various different operations to try to resolve. They suggested we call our cell service provider as we couldn't get a cell signal. The first guy told us that it looked like the sim card reader wasn't working because we tried another sim card and that didn't work either. But he said he would put us onto the second level support to confirm diagnosis. That fellow concurred but said to try backing up to the cloud and then "delete all content and data" We did so, the phone worked fine after that. Had I simply listened to Simply Computing I would have been out shopping for a new phone.

Stunning experience. Not being a tech person, I wanted to upgrade without the steep learning curve. Opened my new computer and WOW. Just like nothing changed. Thank you to Kim and the staff. Ignore the winers.

Worst experience after 20+ years dealing with Apple. Brought in my MacBook Pro with a defective "b" key. They keyboard needed to be replaced, which took days. When I received it back, the "b" worked, but now the battery did not. I returned, only to be yelled at and told that it wasn't their fault (since they had apparently run all of the diagnostics). Left it for a few more days and it turned out that they did not reconnect the battery. They reconnected it and I went home to learn that I now had no more sound. When I called about it received the same unprofessional treatment ("not our fault, you don't know what you're talking about etc. "), and was told that it would be days to have it looked at (since it apparently had passed the diagnostics again). Took it to Byte, who looked at it immediately. Guess what, the genius had not connected the speakers this time. Never again!

Staff were very helpful getting me set up with a laptop. Had the knowledge to answer all the questions I asked. Financing process was fast and easy, and I walked out with the laptop I wanted. Definitely recommend these guys for any of your computer needs.

Excellent service & expert support! They got my old iPad completely reconnected & working even though it was unable to activate at all!

I’ve been with apple for many many years. And this is the first time I’ve had such an extremely unpleasant experience with anyone who represents Apple. I came to them to get my screen fixed. They put on a new screen and when my husband brought the phone to me the screen wasn’t working. When I called them they said that the phone passed all diagnostics and was working perfectly great when released. But then somehow 30min after that the screen stopped working? When my husband took the phone back they said it was a defective part. If it’s a defective part then HOW COULD IT POSSIBLY pass the diagnostics? They didn’t even check to see if the screen was working after putting it on! And then lied to me when I called and specially asked if they checked that’s the screen was working after doing the repair. This took an enormous amount of time out of our day to drive back and forth and get the old screen put on and then drive back. I told them how inconvenient it all was starting to be. They didn’t even apologize to my husband when he came back so they could take a look at the screen! Absolutely horrible customer service. The level of negligence the employees at this location have is through the roof! And they dared to lie to me too. They couldn’t just admit to me that they DIDN'T do the diagnostics. Because since the part was defective, they would’ve caught it right away. Extremely unpleasant. Very disappointed. And they represent Apple. Wow.

I've had two training sessions in the last week with Jessica at Simply Computing and her knowledge and teaching manner has been exceptional. I will be booking more.

Fast courteous service. They don't always answer the phone but they do call you back fairly quick. Communicated well and kept the timelines promised.

DO NOT FINANCE THROUGH THESE PEOPLE. They offer you "6 months of interest free payment, " but when your six months is up, the amount they give you to "buyout" does NOT make sense and ignores the 6 months of payments you've already put towards it. Oh, and don't buyout late, because whatever additional payments that come after your buyout date also do not adjust the buyout price either. And expect to be taxed on the initial purchase and downpayment (on the full amount to be financed) as well as the buyout (the full amount to be bought out), and each individual monthly payment is taxed as well. None of this adds up. After my buyout, I was charged again for that month, and they refused to refund the charge or adjust the buyout amount to match after the payment. I did the math too little, too late. Don't make the mistake of doing the same. Just absolutely shady, crooked business dealings. Will never come here again.