Smoke's Poutinerie Kelowna

I have never been so disappointed in a restaurant or fast food restaurant. I ordered one butter chicken and one traditional with a garlic and beef ALLERGY. We then asked if the bill was correct because it seemed expensive for what we ordered, the cashier insured us our order was correct. They gave us 2 with extra beef and one butter chicken. We told him our order was wrong. And asked for refund for the 2 regular sized beef. And he insisted that we were wrong. We asked for a remake we ended up getting a poutine with garlic in it and had an anaphylactic reaction to the poutine. We called back after to let them know since there was a line in the store and got hung up on 3 times. Im in the service industry myself and have truly never been so disappointed.

Just got a poutine today and it was pretty nasty. It's taste like the oil they used was old and stale. Totally killed my appetite.

I can’t explain how was awful!
I was expecting like NYF but they disappointed me!
I wished there was zero star that I could use it for rating

6/24/2023 Edit: Tried them again and was disgusted. The fries were nearly raw and still somewhat tough. The whole meal ended up becoming watery because of how moist the fries were still. There was no crispiness to be found. Absolutely disappointed.

Old Review:
Awesome selection, great taste and friendly staff. Can't go wrong with a classic Canadian food.

Smoke Poutine is a must-visit for poutine lovers! Their "Butter Chicken" poutine is a flavour explosion. Generous portions, reasonable prices, and friendly service make it a top choice for a delicious and satisfying meal

Solid Poutine anytime on my way home from work. Friendly staff and the Avalanche is amazing

Nasty! This place was once amazing but I guess with new owners it went downhill. Food tastes old and not good at all! Avoid even if it's free!

First time trying this poutine and would highly recommend, delicious definitely will be going back. In the pic is the avalanche poutine it is amazing

Gravy was not what you would expect from a poutine place. Hot sauce "siracha" was watered down and oddly the vinegar was watered down. This is coming from multiple orders from people with different preferences.

I have always been a fan of Smoke's - I quite enjoyed their poutine in Halifax, Ottawa and Vancouver (before it closed). The Kelowna location was ok - the gravy was really watery and the poutine was quite plain and tasteless. I had the 2x pork - there was a decent amount of meat however there were only about 7 cheese curds in the whole thing, which was disappointing. I wouldn't go back to this location. I hope that Smoke's other restaurants still have quality poutine and gravy and that the recipe ingredient quality hasn't gone down across Canada.

I would definitely not repeat, the fries were undercooked and very starchy tasting. I so wanted to love this place

Was excited to try this place, sadly disappointed. The fires were old and gross and the cheese wasn’t even melted. Cold squeaky cheese. Over priced for what you get. Save your self the disappointment and eat somewhere else.

Smoke's is consistently good all over, but the Kelowna location is especially clean and the staff were very friendly.

Not a fan of their fries, even though all 6 of my kids and husband do! They make great tater tots and I've all the stuff they put on top the poutine! Great food ;)