Smoother Movers

Smoother Movers did it again, they were exceptional and delivered the best service and price. Kirk moved my Mother to assisted living on Vancouver Island and because of his great service it made the transition less stressful. This is why we have been using them for 30 years, so thankful.

Title: Terrible Experience with Smoother Movers

Rating:

I recently hired Smoother Movers for my move, and I have to say, it was an absolute nightmare. Not only did they mishandle my belongings, but they also caused a dent in my floorboard, which they initially denied. Luckily, my boyfriend and I were present during the move, and he served as my witness to their negligence.

To make matters worse, even after admitting their mistake, they still had the audacity to charge me the full payment for their services. They refused to leave my home without receiving payment, leaving me with no choice but to comply. It was a blatant disregard for customer satisfaction and a complete lack of professionalism.

When I demanded that they either pay for the repair or replace the damaged floorboard, they flat-out denied both requests. Instead, they offered to complete superficial repairs that would be glaringly obvious to the naked eye. It's disheartening to see a company prioritize a quick fix over proper resolution, especially when they were the ones responsible for the damage in the first place.

I am deeply disappointed by Smoother Movers' behavior and their unwillingness to take responsibility for their actions. The entire experience has left me feeling frustrated, taken advantage of, and disrespected as a paying customer. I strongly advise against using their services if you value professionalism, accountability, and the safety of your belongings.

Additionally, it is important to note that Smoother Movers displayed a severe lack of communication. Despite reaching out to them via email regarding the unresolved issue, they completely ignored my message and never bothered to respond. This further highlights their disregard for customer concerns and reinforces the unprofessionalism exhibited throughout the entire ordeal. Their failure to acknowledge my attempts at seeking resolution only adds to the overall disappointment and frustration experienced with Smoother Movers.

Please beware of Smoother Movers and spread the word to ensure others don't go through the same ordeal. They have shown a complete lack of integrity and customer service, making them a company to avoid at all costs.

Doug & his team completed a move this past weekend from the mainland to Vancouver Island & were awesome! They made the impossible, possible by fitting much more into the truck then they had anticipated when we simply had more stuff than we thought.they were super experienced, calm under pressure which made us a lot less stressed! Thanks tons and we can’t recommend you enough!

Very careful, hard working and respectful. We had absolutely no issues with our move as Kevin & Max worked hard to make our move safe & efficient! Would highly recommend this company!

I recently did a move and storage with Doug and Linda at smoother movers. They were very responsive when we were arranging the move. I was given access to the storage ahead of time so that I could bring some loads early to make it easier on moving day. The pricing was very fair, They charge you to the 1/2 hr which is better than companies I’ve used in the past. Their guys that came on moving day were great, hard workers that took excellent care of our things. All couches plastic wrapped, bags on the mattresses and blankets on hard furniture.
I would 100% recommend them and will use them in the future.

Thanks guys for moving my two store house from Coquitlam to Maple Ridge. I was in this business in my young years and must say you did excellent job, on time, no damage at all and with care. Im happy and will recommend your company to others definitely. Mark Zielichowski

Had a great experience when this company moved us 13 years ago. So glad to have called on them again! Excellent customer service (on the phone & in person), prompt arrival, timely move, and no 4 hour minimum! Couldn't ask for anything better. Thanks so so much.

On time, happy attitude, dealt with problems well, worked hard for hours to get it done. Bill saw the challenges, talked with us, solved the problems our move presented and, with a “let’s get this done and done well” frame of mind, did just that. The diligence, strength and work hard attitude of Orie and Ryan (sorry if spelling is not correct) kept the work of moving on time. Thank you guys.

Nothing was damaged, the job was pretty much kept on time and the delivery was as good as it could be. They drove to the interior, met us when they said they would and carried on to deliver our new home positive experience. Thank you nothing but smooth work from the Smoother (est) movers.

Thanks Doug and Linda. You made our move easy.

Doug and his team were absolutely incredible to work with! They were professional, respectful, and got the job done well. We had a complicated move with an oversized piece of furniture that required extra wrap and padding, and then to be lowered off the deck as it was too large to exit through any doorways other than a sliding door. These guys didn't break a sweat, and flawlessly executed their plan.

We had two drop off locations, one in North Vancouver and one on the Sunshine Coast. The first drop off went great, and I really appreciated them being able to accommodate us to drop off a single bedroom set at a separate apartment (without an elevator in 30 degree weather, so thank you!).

It was a long local trip for them to the Sunshine Coast, but when the team arrived to move all of the furniture into temporary storage and into it's new home, they went above and beyond to make sure that any furniture going into the temporary (outdoor) storage was exceptionally well sealed with shrink wrap and moving blankets.

I would highly recommend this company to anyone looking for a professional experience. Our move had been difficult up to this point, and Doug and his team took away all of the final stress. We've sent his contact information to our real estate agent to add Doug and his company to their recommended movers lists for the North Shore.

Thanks Doug! We'll be using you again in the future if we ever need to move ourselves.

Brilliant company.

Can’t fault them!

They delivered all my stuff on time. They were very delicate with all my belongings.

Very professional.

No issues.very happy with the service!

Thanks guys!

What an easy move! We are so thankful to Bill & Kevin for all their help yesterday! They made the move an absolute breeze and packed our probably too small truck like absolute pros - I tell ya, they must be some pretty good Tetris players! Would highly recommend them for this alone but they were also very conscious of our belongings and the building. They were extremely careful with everything. The only one thing I would say was a less positive experience is that they opened the blanket bag in the uhaul we rented which is an extra cost that we weren’t expecting, but I suppose we should have mentioned this at the start.