Splitsville Nanaimo

Last night was supposed to be a fun bday celebration for my daugther. We came in a bit early for our 6: 30 reservation. When we got there, the first thing they'd told us that we can not order food for at least 1 hour. So I said that is totally fine. Then we waited for an hour. My husband went to ordered food, but we only could order 1 pizza for 10 guest
, because they are out of dough. We thought that should be fine. But when we got our food. The pizza is a small size. Just enough for 6.
To add up on this, one of the server was rude. (Tiny big lady). If you're not happy about your job don't put it on the customers. Just look for another job that makes you happy so that the customers won't suffer because you are miserable.
Also our lane keep on malfunctioning so we wasted atleast 20 mins of our time to just keep on resetting our lane.
Our game is not done yet but since our time is up, our lane turned off.
I understand the lack of staff, but atleast be nice about it. We are just there to play game and have fun. But it end up not great.
We just tried to have fun. But I guest this is our last time. Just sad that the bday for my daugther didn't turned out well.

It was a fun night for our staff party. A good chance for all to get to know each other better.

60 dollars for bowling for 2 before food or drink. Not worth it. Arcade had meh prizes. Staff were nice but overall an overpriced experience with okay bowling

A bit of a wait because we didn't do a reservation but was fun playing in the arcade while waiting for a lane to come up

Bowling was good, Nacho's were the smallest portions for the price and not much cheese.

Nice lanes, arcade is a bit over priced for games that appear to be over sized mobile apps.

I had alot of fun while I was here. The employees were very friendly even though they were running around from being so busy. The arcade was a lot of fun, and the bowling is always a good time. The only thing was our lane was very glitchy and stopped working a couple times. It did seem like it was only our lane however.

We went yesterday and reserved three lanes. The entire family had such a great time! We really wanted to thank the two workers that were there. It was so busy and they were literally running around the whole day! Checking people in for bowling, helping people at the arcade and then also serving people at the bar for food and drinks.
Unfortunately some people were not happy with the speed of service and was so rude to workers there. We felt really bad for them and wanted to make sure they knew how much we appreciated their hard work. Thank you for a wonderful family day!

Great spot and price for the activities! But one of the younger managers that was working went on a power trip accusing my of age girl friend of having a sip of my beer.
Get her under control and we got a 5/5

Great date nightwas alot of fun arcade was good but most of prizes were gone desperately need a restock

Had my son's 14th birthday party there this past weekend. A great time was had by all so thank you very much for that. Staff were pleasant but very understaffed. The table next to us was pulled high with used dishes and such from the time we sat down till 3 mins b4 we left. Also nobody checked our table. To get drinks had to go up to the bar (which is fine) but then to wait for up to 5 minutes to be served being the only one waiting is ridiculous. Could have a great place there if they had proper staffing! Thanks for the good time with my son!

There was only one guy working when we got there and it got quite busy, but, he handled it well, making sure everyone got served as quickly as possible. Good lane, nice selection of bowling balls.

We went on a Tuesday night. Unlimited bowling after 8PM for 8.99 dollar per person.
10 pin bowling.
They have a small bar with some food.
There is also an arcade hall.
We had a lot of fun!

Fun place and well set up, but they need to do a better job of accessing the bowling balls. Having them on a rack would be so much easier, specially for younger players. Also, my shoes we're insanely ratty

Our lane was not functioning properly. We informed staff and he was ignorant and rude. Will not return

Shout out to the staff this Sunday! So busy and they kept things going! The 5 stars are for them.

My daughter celebrated her 11th birthday here. She had so much with her friends. The foods were fine. Kids are more excited playing and competing with their friends in bowling. They had so much fun too with the arcade. They are thrilled with the games. Just a tip have them play to the arcade after the bowling hour. We spent a big amount through the arcade hahaha.

You are also allowed to bring cakes and cupcakes for the birthday party. Other than that, foods and beverages are not allowed.

My son wants to spend his birthday party here too. My kids and their friends had a fantastic experience.

I am raving about Jayden of Splitsville. We were there Sunday, November, around 12: 30 pm onwards. He is the only person manning the counter and the arcade, checking vaccine passports, serving food, accommodating each person for the shoe rental. He did an amazing job! He did the three-person job all by himself. He did his job smoothly, without whining. He remained calm, even though it was too hectic at that time.

I almost wanted to complain because of the long wait but his calm composure reciprocated with me. Instead, I felt bad for him and at the same time amazed! You are a great employee, Jayden! You are the best!

Fun place to in a group setting. The food is on the expense side but the staff are always helpful.

Super clean, modern and well equipped bowling lanes and arcade. Went there with my two sons and had a blast. Super respectful and helpful staff. Jared was a rock star staff member and I would totally recommend this place. We drove up from Victoria and I will go again.

The lanes there are really old and the scores don't count well.
But the arcade there is decent and fun.

Always have a great time!
The arcade has really upped their game by adding the high end prizes!
And you can't go wrong with bowling!

Being able to have a good drink and snacks to go along with everything makes it that much better!

We sometimes don't even bowl and only show up to go to arcade room,! But can spend your money within first 10 min if not careful.

Lanes wouldn't reset the pins ruining games. Food was very bland and liquor was very over priced. But it looked clean and the staff were friendly enough.

Great place to spend and evening with friends and family. They also put on contests fridays nights and you can win some great prizes.

Monday nite 28th. Oct. It was fun for the 3 of us! The lane wasnt workin (miscounting) properly. The staff was useless they werent interrested to help. Specially the Boys were bored and talking, sitting around. Yawning! Unbelievable! They.should not get paid for just being there, waiting for shift to end!

Went here for a staff event-it was only the second time I have bowled 10 pins! It was clean and inviting and the food was good and the bowling was fun-I was getting better by the end of the second game! Only negative is the parking -the lines are so close together you cannot fit a normal car in one spot! So I felt bad going in with my car in one and a half spots, but there was no way to do otherwise! There was lots of parking available just the spots were painted too small. It was a fun evening.

Absolutely love it here. Been making the trip for 3 years now just for the arcade. The people are all super nice and approachable. The games and prizes have been updated. Currently have enough points for the nintendo switch! Just waiting for it to come in stock. Definitely recommend to everyone I know.

Arcade is on the right track but is in need of an arcade racer.
Specifically, I recommend Maximum Tune 5 by Bandai Namco.
Maximum tune 5 comes in 4-players or 2-players and uses a save card system known as "Bana-passport" to save your play data for maximum replay ability, and would keep customers coming back for more. The game also features Online Play.

I make frequent trips to Vancouver, BC just to play this game.please do not curse this place with a cabinet of Fast and the Furious or Need for Speed. They are not modernized and are ugly to look at.

Tried to book a party for my daughter 9 days ago. Just heard back today to confirm if I want my date still for 6 days away. I have called three times in between. What terrible service. You need to get a more responsible "party planner" who understands that confirming a date for a party is the first step.and should be more on top of follow ups.

Gave these guys a chance today, though we are normally going to Brenchin's. Oh. My. Gosh. Dont know where to start. So-called customer service was horrible to say the least. We spent 15 minutes waiting at the front desk to pay, while an employer was rearranging some bottles in the bar nearby. When finally the kids got annoyed, I have tried to reach to this employee, and the answer was to give him a minute. He disappeared then. Okay. Another 10 minutes being wasted. The second employee showed up, spent some time staring around like no one was there and, thanks a lot, he did give a favour to us by taking our money. Like I said, we were visiting this place for the 1st time. We tried to figure out how to operate their lane touchscreen, then luckily got help from another (very helpful) customer. The two employees were observing the whole process, chatting between each other. Then my kids tried to play, but the borders were not lifted for us, and I had to spend another 10 minutes chasing down an employee asking to fix it. This location is a bit closer to where we live, and I was planning to switch from Brenchin's (perfect customer service ever, but longer to drive to) to these guys. Nope. Never again. You won't get a penny from our family anymore, and I will make sure all our friends and extended family members get aware of our experience with Splitsville Nanaimo.

Nice place to hang out with friends. Has bowling alleys as well as eating options. We chose the unlimited bowling package for 1 hour and it was totally worth it.

The bowling alley is in good condition. They have a wide selection of shoe sizes and balls of different weight to accommodate everyone. The food is surprisingly good and comes fast. In addition to all this the arcade is quite expansive and a lot of fun. Will definitely be back!

Arcade is over priced but besides that staff are really nice and helpful. Overall i suggests going here

Friendly and helpful staff. Food was good and quick to come out. Our lane kept jamming so they added extra time on for us to keep playing and eventually switched us to a different lane when it became apparent it would continue to be an issue. I will be back

Great bowling experience. Always had a great time. Recent changes to their menu is disappointing as they used to have the best fries in all of Nanaimo peppercorn fries. Were very nice when the power went out in Nanaimo and gave us free game passes.

A family favorite! Ever since our first visit the kids have demanded we go back time after time. Great Staff! Great Food! Fun for all ages! Great new arcade. Awesome!

Not a bad facility but careful in the arcade. Games have been adjusted to reflect the skill of 1 local that was taking advantage Im told by staff. Jackpots have been adjusted, ball drop went from capping at 750 tickets down to 250. Power Tower? (Game with the arm that seeeps across a rotating play field), all good pieces removed from machine (500-1000 tickets) with a msc prize of 250. Prices also went up. Splitsville needs to limit the high roller prizes to limit the individual versus having the rest of you pay for all the PS4's Im told they take home weekly.

Pricy, but fun.
And a couple weeks ago I went there with my kids and there's a game that you have to knock a tool of tickets of the board. My kids did and the employee said that it didn't count. Which was rather rude.

Was very enjoyable, good vibes and nice staff definatley recommend, especially if you hit up the arcade

Looking to book lanes for saturday for group of 20, but they need an event planner to do it, who is not working today?

Average place wasn't overly impressed as the food we ordered was overpriced for burnt and d tasteless

Came here for my fiancés birthday with some friends and had brought a bottle of water in my purse. Being 4 months pregnant, I always carry water on me. Employee walked over and said she had to take my water away because they can't have any outside drink or food. I asked if I could drink the WATER before she took it and was told, no. Getting annoyed I asked if they sell bottled water as I don't want to drink tap.sorry. I watch what I'm giving my baby? !? And was told no they don't sell regular water. I understand if I brought in a bottle of pop, vitamin water, gatorade or McDonald's for f*** sakes but WATER?

Employee told us that they could get in trouble if the AGLC inspector came and saw that. I said "saw what? A water bottle that a pregnant woman is drinking? Would he be more comfortable if I drank a vodka because you guys sell that? ". Long story short they rubbed me the wrong way for a fricken water bottle. Not all but specifically 2 employees there need to change their attitudes and learn how to use common sense depending on certain circumstances versus being all high and mighty & driving customers away. This isn't the first incident with certain employees there but definitely the cherry on top.

Great atmosphere, food was better than expected, arcade is a bit lacklustre but overall a good experience

Went for a birthday party for our daughter. Reasonably priced and good pizza according to my daughter. Also licensed establishment if required! ;)

Came here for a friend's party and was really disappointed, not only was the service lacking but the attitude from the staff was completely out of line. The price was a flat rate since we had gone through an event planner which is fine, but if I'm going to be paying $21 to bowl for two hours? Would at least expect the lane to actually work for the whole two hours, spent at least 15 minutes throughout the night trying to get staff to come fix our lane. As well as pretty much every other lane was having the same issues. Will not be going back.

Great place to bring the family. We found everything very well managed, clean, and inexpensive! Food was good too! Definitely will be back!

A very fun & unique atmosphere for the Nanaimo region. Splitsville is my favorite place to go on a cold or rainy day to enjoy some bowling, arcade games, and food! The staff are always friendly, and it's a guaranteed good time! The arcade games are so much fun, the best ones on the Island! They have a wide variety of bowling balls & shoes to suite any age group. There is a full range menu from fish & chips, cauliflower bites, nachos, mini sliders, pizza's, and a kids menu! The walk in rates are affordable, and they have deals on different days & times of the week. Definitely worth heading over to check it out.

Just want to say that we had a blast for our junior Christmas party of 14. Amy and her staff (Brendan, Maggie and Terra) Their service and communication were very professional, totally made our night lots of fun. Food was great, arcade a blast and 2 hours went by way too fast. Thanks guys and gals for everything! Merry Christmas and we’ll see you next year.
Best Regards,
Breck (Sous Chef-LLC)

After a few issues with the scoring system, we had a great game of bowling. The highlight though, was probably the arcade: fun games and good value!

Love this place! The staff are so helpful. The place is clean. The food is amazing - chef (Tiana) came out to make sure we were happy. Manager Tony went above and beyond to make sure we had a good time. Highly recommend this for a fun evening and made for a great team building event with our staff.

Probably wont go back. Slow customer service. Paid over 60.00 for 6 of us to bowl one game. Our lane and others were not working half the game. The gate kept coming down. We were told they dont know how to fix, they would move us to another lane, not sure it wont happen there or deal with it. Poor customer service. It wont let me post with no stars