Sport Chek

The one sport chek store that doesnt sell sports equipment. Who is going to tell them they haven’t a chance in hell of competing with lululemon, Nike, j2 and the gazillion other athleisure stores in this mall. The saddest part is that the person who made the decision to get rid of all the things people would actually go here for probably gets paid six figures…

I can not believe that they do not sell sport tape or hockey tape. Why do they call themselves Sport Check? The manager, I believe, without an uniform tell me to google it instead of refer to other Sport Check. What kind of sales is that? I needed at that moment. Why would I google it? Maybe they want me to buy from Amazon?

The Richmond Center Sportcheck became pretty sad when they downsized to the other end of the mall. There is still clothing and shoes but there is no sporting equipment or skate shop on location now. The selection has been reduced drastically since the move.

I owe this SportChek a review. Please read below for the sake of your curiosity:

2 weeks ago, I was in a tight schedule where I had to a buy gift for a birthday on the day of celebration itself. I know that sounds super irresponsible, but thankfully this branch of SportChek came to my rescue by giving me such an amazing customer service. The responsibility and helpfulness of the staff in this SportChek balanced out my lack of responsibility.

What was supposed to be a panic buying day, became a smooth sailing successful day. Thanks for the help of Mr. Albert (Manager) and Ms. Sahar, who made the day smooth and made me experience such an amazing customer service.

So why would I say such as the above?
Thats because out of all the gift I can pick, I had to pick the item that lost its price tag!
Not sure how that happened but I really wanted to get that particular item. So it became a bit complicated and almost didnt get the item, but luckily Mr. Albert and Ms. Sahar quickly found solutions while maintaining a friendly atmosphere.

So yes very satisfied with the experience

1 star even it’s too much, I would like to give 0 if I can, the manager is so rude, bad experience

This is just another clothing store! Nothing resembles sport chek in anyway! Its clear that they are trying ro adjust to the market by offering clothing only, but in the process they forgot what sport chek is all about!

Amazing service. I was visiting last night (Jan 11th 2023), around 6: 30pm - 7pm. I bought a hiking boots online and went to exchange for a bigger size. I was greeted immediately by the staff and one of them checked for my size. Unfortunately they didn't have my size but I stayed a bit to check the boots they had there. Another staff member came and he went above and beyond to help me chose. And when I didn't like any, he proposed that i return the boots I bought online and order a bigger size though the store. That was a prefect solution for me. The transaction at the cashier went smooth and quick. I was really impressed with the service.