St Charles Manor
2 reviews 1006 St Charles St, Victoria, BC +1 250-595-4255 www.trilliumcommunities.com/location/st-charles-manor suggest an edit
14 October 2023 7:46
I have read some of the other reviews and am truly surprised by the negative comments. Our experience has been fantastic. The staff is kind and considerate, the facility is clean, when I visit, staff is often coming in to check if we need anything, the place is clean and comfortable. The quality of the food is also excellent. It is not cheap, but if you have the means.it is worth it!
04 September 2023 6:43
I've visited my relative here numerous times, during various hours and have complied a list of pros and cons.
Pros:
Staff at the reception are nice
The grounds are clean
free parking
Chickens
Outside areas for families to enjoy with their loved ones
Cons:
No air conditioners in residents rooms. One particularly hot day it was 29.5C in patient room.
Cleaning of rooms seems to be by request, floors are often sticky and dusty
Very expensive, over 200% of relative's income/month
Safety of residents is a concern as there is a known to staff violent patient who enters rooms and haresses or hurts others.
I hope my relative finds a new, safer and more affordable home soon. All elderly deserve respect and compassion as do their families navigating a new reality for their loved ones care.
Pros:
Staff at the reception are nice
The grounds are clean
free parking
Chickens
Outside areas for families to enjoy with their loved ones
Cons:
No air conditioners in residents rooms. One particularly hot day it was 29.5C in patient room.
Cleaning of rooms seems to be by request, floors are often sticky and dusty
Very expensive, over 200% of relative's income/month
Safety of residents is a concern as there is a known to staff violent patient who enters rooms and haresses or hurts others.
I hope my relative finds a new, safer and more affordable home soon. All elderly deserve respect and compassion as do their families navigating a new reality for their loved ones care.