Station Square Medical Clinic

WOW! 2.1, Someone best get their act together. The receptionists are completely clueless, they complicate things more than they need to.

Worst place ever. Before visiting this place highly recommend to read reviews to avoid wasting your time. They scheduled for me a phone call, afterwards I received an email with details about my appointment with a doctor and never called back. And this happened twice. I would like to make a formal complaint regarding the quality of care at this clinic at Patient Care Quality Office in BC. At least they will get checked and later on in the future be more responsible when it comes to their patients and treat everyone equally. Clinics like this should be taken their license away.

I was first unsure when deciding if I would book an appointment in this clinic because of the previous reviews. However, I had a wonderful experience with one of their doctors (Dr. Chakera) on a phone call appointment. Yes, the call was a few minutes late but it is the same with my GP and almost all other doctors.

The only downside I think is that currently everytime I book on their online booking, there are no dates available. I tried calling as well but unfortunately no one answered.

I was surprise to find so many negative reviews. Well, my experience is different. I have been a patient to this clinic for 23 years (Dr Canderle is my doctor) and, of course, everything has its ups and downs, but in general I could say this place is magnificent.

I prefer going to walk ins as their doctors have been more caring and helpful and more accessible than my GP. Station Square medical is conveniently located near metrotown and is a decent clinic. I've been here many times and have been treated relatively well, so I'm surprised to read such vitriol in some reviews. Before the pandemic this clinic accepted walk ins; however, since then it appears that in person visits are accepted only if absolutely needed and only after a phone consult. This may bother some but it is subjective. I do not mind the phone consults although I agree that various doctors often call late. I thought that one doctor forgot about me but he did call hours later and after he was supposed to end his shift. They are busy.

I recall that during one phone call appointment Dr Govindasamy said that unfortunately she needed to assess me in person before deciding whether to give me a refill of my prescription. I was disappointed to be denied a simple refill but, as a health care provider, I understand her clinical rationale. When I met her in person she was just as friendly, polite and professional as she was over the phone. I received the prescription. I would recommend her but the clinic's appointment booking protocol needs improvement.
Perhaps when there is a refill request to be made by a doctor who does not know the patient, the doctor should agree to see the patient in person rather make them first call to hear that they need to call again to schedule an in person appointment.

Overall, I will still continue using this clinic and recommend it to others who also find it convenient.

Friendly receptionists but some doctors here didn't have enough patience and professionalism to hear their patient out and jump to judgement very quickly.

I was concerned when reading some of the negative reviews about the clinic when I visited the clinic. I was pleasantly surprised by my 3 visits (2 telephone, 1 in-person) of the care and follow ups that I had received. Dr. Sung had been very thoughtful and caring in taking care of my ailments. The reception staff had been patient with my queries as well. I would definitely trust my life with the staff in this clinic.

Whatever you do, avoid the temp Dr. Govindasamy! First off, she was late to our Telemedicine appointment by over half an hour. She will seem like she is diligently listening to your concerns, while very selectively absorbing said info. This doctor is also reluctant to dispense your required medications. I told her how many daily tablets my previous doctors prescribed me directly from the bottles when asking for refills, and instead, she said it's too much and only ended up providing me with 1 tablet per day, after I already told her it won't be enough. Furthermore, she sent the prescriptions to the incorrect pharmacy. Now I need to go in to see another doctor to receive the correct amount and have them sent to the correct pharmacy - utterly wasting many hours of my time waiting to be seen, then waiting for my prescriptions all over again! She also refused to prescribe me with an antibiotic after I've already had a sore throat for over 2 weeks (bacterial, not viral). I won't be booking this walk-in doctor again!

Good luck trying to call in to book an appointment or even just talk to the receptionists. I was repeatedly calling since 11am and kept getting a busy signal. Do you guys even pick up your phone or have call waiting at all?

Always great help, the ladies working different hours have been great help. I do appreciate your efforts and hard working. Weather over the phone or in person. I am very happy with this clinic.

We received in time service and proper treatment for my toddler, when we wanted the most. Right from reception till Dr treatment.

Very bad service and experience.

I waited for 3 hours and the doctor didn't call me. Then their receptionist called me and lied that it was the doctor who couldn't get through to me, they really lied.

Doctors are not on the phone to solve your issue, they just want to end the call as quickly as possible. However, they will eventually ask the government for funds, but the ultimate source of funds is each of us taxpayers.

Booking is online. Lately, appointments are one hour delay average. We had our family dr for more than 20 years. I will not change him. Staff is usually friendly. Very grateful!

Made appointment for a referral to a specialist.
Dr Hung called at appointment time, but didn't ask any questions about patient symptoms or condition and instead ranted for 8 min about the excessive wait times for referrals and then hung up the call without giving a referral. When contacting reception later they said his advice was that if it is an emergency go to ER, otherwise make another appointment with station square. Complete waste of time.

I have been to this clinic for past 4 years since i do not have a family doctor. The overall experience is good. But there is this doctor, dr. David sung. Omg, he is so arrogant and rude. This is my second time with this doctor and he never listens to what you have to say and he even he does. He undermines you and the recommendations he gives for specialist are for the worst reviewed doctors and he is so egoistic. There are other doctors here in the clinic who knows what they are doing but this guy i would never recommend to anyone. Do not book an appointment with this doctor ever!

Dr. Elizabeth chong is very good and patient and listens and provides guidance accordingly though!