Steve Marshall Motors

Edit - they claimed to have reached out to me, they have not. My assumption would be to make it look like they care, when they don’t.

Brought truck into their service department last April after a fight regarding sync issues. They found and performed a service bulletin on my truck that was released to solve the issues I was having with no over air updates that ford was releasing to address all the minor issues I was having with the 2021 F150s.

After the work Steve Marshall did in April there was no change, still on software from years ago. Issues with the radio unit, steering wheel controls, audio speakers, cameras.lots of things, and ford had specifically sent updates to fix these issues, but I wasn’t getting them still.

Working with other Ford dealerships we found where the service bulletin was performed incorrectly. Ford logs all history and other dealers can see down to the time stamps and key strokes what any other dealer has done. Steve Marshall only did half of what was outlined to do in the bulletin, presumably because it can take a while and more money is made billing a customer, than warranty.

Long story short after 3 other dealerships telling me I need to get Steve Marshall to do it properly, I reached out. Was basically met with an attitude of they could do no wrong. I asked many times for an explanation of how I am wrong, and I included literature from ford backing up my claims, but they wouldn’t address it.

Every time I called I got no answers to my questions and had to wait roughly a week to get a call back every single time. I emailed 4 times and never got a single reply, yet they acknowledged the emails when I called.

Took over 3 weeks of playing nice and had what I thought was a gentlemen’s agreement when the service manager verbally told me “we’ll just update all modules to latest software and be done”. I requested this over email and got some excuse about how there must be an issue on my end when I informed him I never got it, now I see why as there was never any intentions of following through with the above promised work.

Picked the truck up to find they didn’t do that either, and they won’t be doing anything more because it “takes too long”.

Anyone considering buying from this dealership should heavily consider this a warning about the quality of service they might receive after the sale. It’s apparent money in their pockets is a bigger concern that fixing it right.

Jerry at Steve Marshall Ford is amazing and totally recommend going to see him! They were efficient and went above and beyond to help me with my brand new truck! They treat our family so well. They will continue to have our business!

Absolutely wonderful team at ford. Brandon helped my fiance and I to get into a vehicle that better suits our new family. Couldn't be more happy with our experience. Highly recommend.

Steve Marshall Ford in Campbell River is the best sales and service team I've ever experienced. I trust them 100% to help me take the best possible care of my vehicles. The service experience is outstanding both in terms of professionalism and personal customer service. I always feel like a VIP.

I would highly recommend Steve Marshall Ford in Campbell River. I recently bought a new vehicle from them and the whole process was painless. Friendly staff with great customer service. Brandon and Nick were awesome. I will definitely make the drive for all the future maintenance.

Have booked the car in twice in the past 6 months for regular maintenance. The service dept from booking the appointment to dropping the vehicle off and picking it up- are always smiling, friendly and very knowledgeable. Would like to thank Sara Murray for the fantastic service hands down 5 stars for sure.

Had to take my vehicle in for some repairs…I can’t think of a time when I’ve had better customer service than I did from Sarah…. Give that girl a raise! She is so great, friendly, a big smile, and follows up just like she says she will. A+

I will always use this dealership, the level of service is the best here. I will always make the trip to deal with this dealership specifically!

Always a positive experience dealing with the service dept I highly recommend getting your vehicle serviced or repaired at Steve Marshal Ford in Campbell river

I have always experienced great service at SM Ford! And the Sales Staff have been helpful and respectful of my needs.
<br>We have dealt with Steve Marshall for the last 30 years and I don't anticipate dealing with any other dealership, unless, of course, I see great deal or something that isn't available.
<br>I fully support the staff!

Just purchased our 7th vehicle at Steve Marshall over the last 20 years. Always a good experience.

Very friendly staff
Warm welcome
Always communicating
Answering all my questions

Great staff, easy to deal with especially Nelson Gilette. The service department is also great. I plan on purchasing my next vehicle at Steve Marshall's in Campbell River

Jerry Johnson was great guy to deal with, he made sure everything went smooth, easy and that his customer was happy with the purchase. I would 100 percent recommend this dealership. Gary in finance was good too.

Customer service I receive from not only Nick Silva but the rest of the employees is outstanding! I have been going to Steve Marshall for the last 6 years and have had 4 trucks. Nick is always positive, consistent, patient and diligent in all the business I have done. He will absolutely go out of his finding options of vehicles, great pricing, financing, follow up on vehicle performance and even have accessories put on while your having a complimentary wash job (I have work bush trucks and they even do some inside cleaning!). I cannot say enough positive things about Nick, the dealership and how they treat customers. Well done and thank you for treating me so great!

Outstanding Place to pick up a new Ride Very Helpful and great Prices, very well run dealership!

Once again another awesome service for my f150. Shout out to Bryanna and Dale for taking care of my Truck and doing such a great job so quickly. Steve Marshall Ford for the win again.

Very professional team at Steve Marshall Ford. They had the vehicle inventory to ensure my satisfaction and and helped me make important decisions with integrity and understanding of my needs.

Had a really good experience with my 2018 Explorer but my most recent transaction with my 2022 Explorer ST wasn't great. The sales team was excellent as always but the service end of things was really lacking. So much so that I had to go to a different dealer and am unlikely to return. I hope they can sort out their service dept issues.

Amazing experience Dealing with Nick.everybody was friendly and they worked herd to get me the best deal they could to get me the vehicle I wanted at the perfect price.

The service I get at Steve Marshall is the best one on Vancouver Island and I've been taking my f-150 there for 17 years and never had any problems with the service

The ladies at the service desk today Sara & Shandi were great! Tanya & Zach at the parts desk were quick & great to deal with also. John the service manager leads by example and it shows, awesome! Way to go helping your customer. Loved catching up with the always so friendly Joanne & Chelsea.you all rock! See you next week for my appt.

The staff at Steve Marshal Ford in Campbell River have been excellent from the beginning, through helping find just the right vehicle for us to finalizing the purchase of our beautiful Ford Escape. We feel very welcome to stop in anytime for a car wash and a visit. Gerry Johnson our salesman continues to support us in a very professional way as we are sure he will for any client. My husband David and I look forward to maintaining this great relationship for years to come.

Was treated very professionally by Brandon, would highly recommend him as a salesman. Even with chip shortages he still got me the exact truck I was wanting. Thank you guys very much for all your hard work.

On my way to work and started having a problem with the computer system in my Ford. I stopped in to Steve Marshall Ford, and despite not having an appointment, and them being super busy, they immediately took my vehicle and did the adjustments needed. Awesome customer service, and very kind people!

Steve Bishop of Steve Marshall Ford was excellent to work with. He was very informative of the vehicles on the lot at the moment, and was able to answer all questions I had about the truck I bought.he was very prompt and efficient. I was a 'walk-in' client, not having planned to buy a vehicle, in fact I had just come straight from camp in my work duds, and at first glance probably looked like a person that was not serious about really buying. Steve Bishop was not taken in by first appearances and I made a cash purchase, in and out of the dealership in less than 3 hrs, new insurance, ready to go. Thanks Steve. Very good customer service all around from Steve Marshall Ford

Brandon and Gary were great to have on our side when we were looking for an F-150. Brandon put together a super deal on a sweet ride, and Gary handled all the paperwork like a real pro. I couldn't be happier than I am with Steve Marshall Ford, Brandon and Gary.

Nick and Jerry were great to deal with. Everything was all set up for us when we arrived to make the deal.

Expert service quality and facility. No beating around the bush. Simple yes or no answers. Great customer care. Seats t.v. Courtesy service if needed. Coffee popcorn and updates in service to keep you advised while servicing.

Most amazing service I've ever had at a dealership. I emailed to inquire about a car and Brandon responded so quick with info and a video walkthrough. He and Gary were amazing to work with through the trade-in process as I live way up in Smithers BC. Absolutely worth the drive down for a trade in, they made the process so easy and got me a great deal. I know if I ever look for a new vehicle or trade in again It would be worth it to make the 18 hour drive down again. Thanks again guys!

Amazing service from Jerry and Allen! I'd recommend these guys to anyone looking to purchase a new vehicle! They even drove mine down to meet me in Victoria! Awesome Service!

Great buying experience from the entire team. The sales team found exactly what I was looking for and made everything effortless.

Two months after I bought the 2019 F-150 a ticking noise started whenever I accelerate, I took it in twice with a answer of. ”it a acceptable noise”, which by the way is now louder then ever! Now the pre-collision warning system is going of when ever it feels like it.
So now I have to take it in AGAIN! If Ford can’t fix their own product, I will take to someone who can. I’m beyond dissatisfied & disappointed with Ford!

Not only that, but I emailed Martin over a month ago asking him to explain a question I had.he NEVER REPLIED! So not only is the Ford product a disappointment, so is their staff.

I recently moved to the island and for some time was looking for a used F150 but during covet they seem to be few and far between. We saw one on market place and drove from Nanoose to Campbell River. I met a young fellow, Brandon, just new to the sales department. He was and is still so helpful and I must say was a contributing factor in my selection and ultimate sale.
I would recommend him and this dealer to anyone

Took my 17 Tacoma in for an oil change (as I bought the truck from a ford dealer and carry my maintenance package through ford) Service was quick! Brought the truck home that night. In the morning found fresh oil on the ground investigated further found the filter was leaking. Steve Marshall team handled it with amazing customer service! Had the truck towed into the shop, given a courtesy vehicle for the day. When I picked up the truck it was all fixed, vehicle was washed top to bottom not a trace of oil ever leaked. The service manager even showed me pictures of the busted O-ring on the filter that caused the leak. 10/10 would recommend this dealer to a friend. Looking forward to my next service, I know that my family will be taken care by them.

The mechanic was knowledgeable and quick to diagnose the issue and was an easy fix, thankfully. But the dealership didn’t hesitate to charge me $425 for an hours worth of work, which should have been $135. Most of which was reconnecting the driveshaft the towing company disconnected (never heard of that before).
The sales person justified the exorbitant amount because the mechanic was extremely knowledgeable and was able to sort the issue out quickly, and you have to pay extra for his experience. Um, what? Isn’t that what the hourly labour charge is? When I refused to pay, he took $100 off but it was still way to expensive for such a quick fix.
Robbery. I hope I never have to go there for repairs ever again. I highly recommend you choose a local independent mechanic.

So happy with our new vehicles! Was great working with Nick and Shane! Made it effortless and super easy. Thanks again!

These guys will lie to you. From personal experience, do not bring them your business. Sales will make a deal with you and find ways to either increase the price or make the vehicle unavailable.all the while continuing to advertise the vehicle for sale and having the nerve to increase the asking price.

Recently purchased a 2017 f350 from this dealership.upon buying the truck i kept receving oh it will be ready tomorrow oh it will be ready tomorrow for 5 days straight. After that i demanded i was picking up my truck.that was all good since all that was left to be done was replacing the front window and an exterrior detail so i could Reschedule it for another time, so after having the truck for the weekend i figured i should get this stuff done sooner then later so i had an appointment made on a thursday to drop the truck off the following week on wednesday and be ready for the next day.wrong.my truck was held onto for 3 days not receving it untill the next monday to be covered with dirt streaks from not Rinsing properly, wax particles all over the truck and shoe prints at the base of my windsheild on my dash, and to top it off my truck had 45kms put on it from when i dropped it off.i will NOTeven be going back for my free oil changes SO disapointed

We talked to a salesman for 3 days looking to purchase a used truck. We went over the inventory according to what we wanted to buy. We made an appointment to come and see the 5 or 6 trucks that we talked about.drove from Victoria to Campbell River so excited to see the trucks as we figured one of them would fit our needs. Arrived only to find they NOTHING. NOT ONE USED TRUCK ON THE LOT. They offered a new truck which did not have the engine we wanted. We got nothing.oh yes we got a truck that day but not from Steve Marshall.at better than employee pricing. Never will I ever use this dealership.customer service is a minus 10 as far as we are concerned.

Charnell Le Blanc
Cause I want everyone to know how we were treated.

We are new forever customers of this dealership. Honestly best purchasing experience i have had, From beginning to end.our sales rep was Jerry Johnson. He is very pleasant, honest and all around awesome. We spent 3 days in this dealer (mostly because were were a bit of a nightmare for customer.)
And we had our 2 young children with us, Jerry is 1000% patient and even bonded with our kids. I have never seen anyone work so hard, i personally would have lost my patient with a customer such as myself. I recommend Jerry and this dealer to everyone. Everyone had a genuine smile on them, from receptionist to service desk. Shane one of the managers and bill from finance were awesome, courteous and efficient. We shopped around 4 dealers before ending up at steve marshall motors in campbell river and even though we paid a bit more for our special edition truck but im very glad we didnt settle for less, i will be making the 2 hour round trip to CR to get my car washes and maintenance just to keep in touch.
Thank you all for a great experience.

Highly recommend this dealership. We traded our van in for a new truck, and our experience was excellent from start to finish. Jermaine was our sales associate and was not pushy, very helpful, and just good to deal with. Shane, the sales manager went above and beyond to ensure our comfort and satisfaction after our purchase. And Robyn in the service department was knowledgeable, accommodating and very pleasant. We are first time truck owners and will definitely shop here again in the future. Very impressed overall.

From initial internet inquiry to eventual purchase, it was the best vehicle purchasing experience I've ever had! Prompt, professional and courteous service from floor sales, thru management and finance office! Highly recommend you give this dealership an opportunity to truly wow you!
Thank you Stephen, Scott and Gary!

Thank you to Martin Taroni and the whole team at Ford for the great service and help with the purchase of my new to me 2007 GMC Sierra sle.

I had a Ford Escape that was having problems and got a phone call stating it was the flex plate that needed replacing. Turned out I had that part under warranty and presented them with the information. They turned around and said it wasn't that item, so I got a second opinion. My second opinion said they could visibly see a problem with the flex plate. I presented this information to Ford and told them I would like it repaired since it was under warranty. Their services team kept saying it wasn't the flex plate but finally I got them to pull apart the engine. Turns out there was warping and some cracks in the flex plate. I would never recommend sending your vehicle to the service team. They also put my vehicle through the automatic car wash and it caused a problem with the sunroof in the vehicle.

I was so upset with the Ford dealership here, that I actually traded in my Ford for a different brand of car. I never want a Ford again.

Martin was a absolute pleasure to deal with! I came away from the dealership very happy with the whole process. From the purchase of the truck to the trade in of my older vehicle. Thanks again to Martin and his team at Steve Marshall!

6 months ago we took our truck into the service department for warranty work. On arrival our windshield was in excellent shape. When we picked it up our windshield had a large crack. They stated it was from a rock chip, but after further investigation we found a v shaped chip at the top of the windshield as if an object had been dropped on same. The service dept.denied any wrongdoing. 2 days ago we took our vehicle in for factory recalls. It was to be done by the end of the day. We found out at 4: 30 when we called, to find out they hadn’t touched our truck but instead mistakenly did the work on another vehicle that they thought was ours.

Great purchase experience. Rite price with the correct accessories included.
Vehicle ready for pick up on time. Pleasant knowledgeable finance team.

Big thanks to Steve Marshall in cr, specifically Jerry from sales and Tom from service. Great service after the purchase was made, thats a big deal. Great service goes a long way, these guys are pros!

The staff is ALWAYS so amazing at Steve Marshall Ford. They are thorough with my car's "check-ups" and always explain the details.

Nelson and staff were great Worked well with us to get us into a new f-350. Gave us a fair trade in on our old truck. Even though there was a few glitches along the way, they still found a way to smooth out the bumps

GREAT salesperson.informative.smart.not pushy. 'actually smart enough to read me well'. Most. 'don't''.). The. 'PRODUCT. Ford Ranger XLT crew cab'. Is superb.) all of the.service.finance.insurance people were.also very professional. I couldn't have been MORE impressed.or. 'to be honest'. MORE'. 'surprised'. So. 'thank you. 'Steve Marshall. 'FORD GANG

Dustin. T was fantastic.thank you for the great work, Kyle was great with communication. Thank you ford) But I must say I miss Aaron. C being there for our chats while I wait for my truck to be done.

I purchased a 2019 F350 KR dually from a dealer in Alberta when we lived there. We recently moved to Campbell River and I had a small warranty issue with leaking seals on TPMS sensors. I wanted all the seals changed on all 6 tires even if they were not leaking at the time. I also wanted all the wheel weights removed so my wheels would not corrode over time, and install balancing beads. Tom in service understood everything, and got it all right the first time. Tire pressures were set properly, truck was clean, and I didn't have to go back a second time. I figured it would be a couple hundred bucks to do it all so when I tried to pay it was all no charge. A great experience for my first time to their dealership. They will definitely be getting all my service in the future. Thanks guys!

We love the fact that we can bring in our new Ford Edge and get it washed as often as we want. We live remotely on a gravel road, so the dust is a major problem. Each time they seem glad to see us again. The service center has been proactive about checking on any of our concerns: such as the salt that gets put on our road to keep the dust down hadn't corroded our gas tank (as in earlier Edge models). The reminders for servicing are very helpful, and all of the employees are good at stepping in if a particular individual is occupied with another customer. We do not think of visits to the dealership as an ordeal!

I recently purchased a 2019 F-150. Absolutley love it! I can't say enough about the service I received from Jerry the sales rep. I would highly recommend this dealership for any vehicle you are thinking of purchasing. Truly a professional salesman and team! I will be definitley returning.

Thank you to Nick, Shane, Karl and Steve for a marvellous experience purchasing my new MKC. My experience has always been positive with Steve Marshall motors in Campbell River and I am confident they will continue to look after me in that same wonderful fashion.

Had our 2018 Ford F150 Eco Boost truck serviced recently. We were able to get an appointment quickly. After the first appointment when they couldn't determine the problem, another appointment was made and we were provided a courtesy car for the time it took to fix our truck. Everyone was pleasant and helpful

Steve Marshall Ford helped me get back on the road. I lost my only set of keys. The Parts person Trent found the right key for my 2012 Ford Escape and arranged for a new key to be made. It was a quick fix, although my car had to be towed from Malcolm Island. All went better than expected a d they even washed my car! Made every effort to make sure all was well and I wAs happy. They have a new customer for sure! Thanks very much, will be back for oil changes and service.