Subway

Don't go to this subway, they don't care. They gave us crackers that expired in 2021. Their soda machine didn't have ice tea and the pop sprayed everywhere.

Typical food court atmosphere. The staff was fantastic at dealing with the lunch time rush and handling multiple orders at the same time. They were friendly, if overwhelmed, and ensured each order was made to the tastes of each customer.

Not my first negative experience here. I hate giving a poor review. I eat subway everywhere and this is the worst one. The prices are $2-3 higher PER ITEM than other subways in the area. That adds up when you feed a family. Had to repeat what kind of sandwiches we wanted 6 times. Said I wanted a kids meal and the confusion over ringing us in costed ADDITIONAL 10 minutes and a phone call to the owner (I didn’t complain or ask for any discount so not sure why the call to the owner was needed). They put the lettuce on one side of the sandwich and stack the tomatoes instead of laying them out? They don’t have the applesauce we paid for and told us afterwords. Pop machine broken. Not coming here again. Cookies are hard and stale. I’ve already seen a defensive reply email in someone elses review, so before you get defensive and say “I don’t know why you’re complaining” just dont bother. I’ve bought my party trays from here in the past and I’ll be taking it elsewhere.

Went to go pick up a mobile order and everything on the order was incorrect. The place was dead empty and had no one inside yet they still couldn’t get the order correct or atleast fill the sub with something other than lettuce.

Very disatisfied and will go to any other Subway but not this one again.
Ordered my usually sub - Turkey Bacon - with light mayo -
Girl behind the counter starts to put regular mayo and I stop her and ask for light mayo again - they inform me there is no differnce between light and regular mayo and continue to argue that it is the same. I ask them why they have a bottle labelled "Light Mayo" and another "Mayo" in the sauce container if there is not difference? This is when I am told the "Light Mayo is empty"
When I let the location owner know that this is an issue - the email response I recieved was less than flaterring or professional. As you can read below:

Honestly a simple apology would have kept a customer.

Subject: Your recent Subway Experience

Dear LOUISE HODGE,

I want to take a moment to thank you for contacting me and sharing your feedback regarding your recent Subway experience.

I don't know why are you complaining about. I never put three girls on schedule. Even we never keep light mayo bottle at front and on top its discounted. Some customer says put light mayo, don't put much. If you go to some other store, staff would think you might ask for 1 or 2 strips of mayo. Because staff thinks light mayo means less mayo. We dont have option of light mayo. Third thing, we bake our cookies in morning. So I checked my cameras, we got fresh cookies. You might complaining about our store instead where you got service. I apologize your did not meet your expectation. I have shared yout feedback with my team to improve our customer service.

Thank you for being a loyal Subway customer and we look forward to serving you again in the future.

Sukhpal
Owner

Best subway experience i have ever had. Delicious food and great service! Staff goes beyond and above the expectations of the customer to satisfy them.

Came here & ordered my usual for me & my signifact other, Was charged $39.50+.

Foot long pizza sub & foot long turkey on website is 9.50. Charged 12.99 & 11.99 on each, Add ham & salami on pizza sub, originally 2.00. Charged 3.50 each.

Both sandwhiches tasted quite bad after!

Back in Chilliwack, same exact sandwhich/meal combo is under $30.

What a Rip off.

Bought a sidekick sandwich just now, got 1km down the road and noticed that it was covered in mold on the bottom. Ate half of it before I noticed. Pretty light on the toppings for the footlong steak sandwich we got as well.

Tried to order an extra serving of meat on the side with our sandwhiches for our baby, they wouldn't let us. Service is no good.

Owner of this place.please hire some more staff, especially for lunch rush.
Wait periods are really disgusting

I went there today to get a 6inch turkey sub and it was horrible. It didn't look like a 6inch. It was so small and when I told the sandwich artist about the size, she totally denied it saying it's not small. Honestly, she didn't put a whole lot of toppings either and I pretty sure there was 2 slices of meat. I will never go back here again.

Best service! Came from the states.really close to border. Decided to stop there. Had a great lunch. Meat and veggies were really fresh along with the bread.

There's no care with my sandwich.not made with love.barely toasted.very sad about this.all the meat is on one side and slowly dualling with the amount of tomatoes that are overtaking it that i did not ask for.its pretty hard to fail completely at making a sandwich but ya'll really nailed it.congrats!

Been there only once but gotta say that service was exceptional.chicken teriyaki was awesome.keep it up guys

Tried using the discount option on there app but the lady lied and said that the store is not a participating store when the app literally states it is and allows you to make an online purchase with the discount LOL still got a sandwich and it was good but, prefer not be lied to that's all

Super healthy and delicious depending on how you make it. My experience here was great, the place is nice and clean. I really like their customer service.

The food was really good and fresh. The area was clean and tidy and their service is pretty good.

Amazing service. Very clean. Sandwich was very delicious. And the cookies were very fresh. Best experience I’ve ever had in a Subway.

It was my first time in this location and honestly I was impressed by the service and how the employee treated me they were really nice and kind. They made my order as I needed. I would definitely go again with my friends and family.