08 October 2023 18:50
Well folks, customer service is officially dead. I attended the funeral at this subway.
It's subway so average food and service is par for the course and usually not worth any energy to review.
However on this occasion I walked in, made my order fighting through the language barrier as usual.
I get the "want make combo? ". Ok sure. Grab a couple of drinks and chips.
Then I get "you want bag? " sure. It's a monsoon and I'm walking a few blocks home. So sure I'll pay the 25 cents.
I'm handed a brown paper bag juuuust barely large enough for 2 foot long's. Stunned I ask if I can have another bag or something larger?
Hard no.
Ok, thanks for the upsell. Maybe if you're going to ask people to add items, and if they need a bag, perhaps a bag of sufficient size would be ideal no? Apparently shrinkflation is hitting paper bags too.
Anyway it was enjoyable enacting my own cirque juggling act in the rain with an umbrella on the way up the hill.
I'll continue to visit Subway because sometimes you just want a poorly made sandwich but I'll pass on the meal.
RIP customer service. It was a good run.
It's subway so average food and service is par for the course and usually not worth any energy to review.
However on this occasion I walked in, made my order fighting through the language barrier as usual.
I get the "want make combo? ". Ok sure. Grab a couple of drinks and chips.
Then I get "you want bag? " sure. It's a monsoon and I'm walking a few blocks home. So sure I'll pay the 25 cents.
I'm handed a brown paper bag juuuust barely large enough for 2 foot long's. Stunned I ask if I can have another bag or something larger?
Hard no.
Ok, thanks for the upsell. Maybe if you're going to ask people to add items, and if they need a bag, perhaps a bag of sufficient size would be ideal no? Apparently shrinkflation is hitting paper bags too.
Anyway it was enjoyable enacting my own cirque juggling act in the rain with an umbrella on the way up the hill.
I'll continue to visit Subway because sometimes you just want a poorly made sandwich but I'll pass on the meal.
RIP customer service. It was a good run.
17 May 2023 2:34
It's a fast-food sub shop, you know exactly what to expect. On that level, it delivers.
04 May 2023 14:51
They now have suggested sandwiches on their menu with all the toppings listed. I asked if I could get a specific sandwich listed but just replace ONE ingredient. I thought I was making it easier for the girl as all she had to do was look at the list of toppings on their own board. She was incapable of this though. So I said I'd just read out the toppings myself. This also confused her so we went round and round in circles and I almost had to walk away because she was incapable of understanding what I wanted.
Luckily someone, who I assume was the manager, stepped in and helped her but it was quite infuriating. You might need to train your staff better or if they're in training, have a training badge on and someone constantly supervising.
Luckily someone, who I assume was the manager, stepped in and helped her but it was quite infuriating. You might need to train your staff better or if they're in training, have a training badge on and someone constantly supervising.
02 May 2023 10:48
Shift leader behaves as if he owns the store, very poor customer service with long waiting lines, managers need to learn how to talk with customers in a proper manner, hopeless service when visited today
28 April 2023 13:33
My colleague and I was there. He spotted mold on cheeses. Please aware and check by your own. Staff was trained to dump food on us
09 October 2022 1:15
Please don't serve stale bread. Most of the time this place is good but a few times now the bread had been flat and stale to the point where I couldn't even bite into it and had to tear it off with my teeth. This was after it had been toasted too.