Sussex Insurance - Marine Drive

One of the worst autoplan insurance places I’ve ever been to and the crew members were extremely rude that you can imagine.

One of the worst autoplan insurance places I’ve ever been to. The transfer forms I picked up had writing on it from previous unknown persons. I placed it back in the tray to take a fresh one and I was immediately yelled at by one of the office managers to not place garbage in the tray. I tried to explain it wasn’t my garbage and that it was already there and taken by mistake. He continued to yell and berate me in front of employees and other customers trying to humiliate me in a very condescending manner accusing me of dumping garbage documents on their counter. I quickly disengaged and walked away and he aggressively followed me and was hectoring me while I was trying to fill out a transfer form at another counter away from this place. What kind of place is this? Finally, I made my point very clear and he ended up walking away. No apologies or anything at all. Unnecessary and unwarranted harassment. Wow, hard to believe the craziness of a supposedly professional insurance agent and autoplan business. Should have looked at reviews before coming to this location. Avoid and don’t waste your time and peace of mind here if at all possible.

RUDE RUDE RUDE RUDE! ZERO CUSTOMER SERVICE and will keep telling you “I don’t care” if you don’t care maybe it’s time for you to resign how this guy even get that job? ! Jeez! Doesn’t listen to customers request and very argumentative. I will never comeback and I WILL NEVER RECOMMEND this place!

Paul employee was extremely useless, doesn’t wanna register my veicule because the pen that I use in the document was colour light blue not dark blue. Went to other insurance company and no problem at all. Don’t go waste your time in this place!

Horrible customer service! The lady who works there doesn't even know the ICBC application policy and arguing that ICBC didn't tell them the new application way. I called ICBC customer service, and they said the broker should know about the new application ways. Also she has an unbelievable bad attitude. She put me on hold, saying that she has a customer in front of her. So does it mean who ever call in should not be treated as a normal cusotmer? Dont come to this broker. They are really unprofessional!

It’s a great experience. Shiv did a great job. He’s friendly and professional, and it’s a pleasure talking with him. If you are looking for insurance service from a human being not some poker face robot, it’s the place to go.

Very informative and helping nature of their employees. Santosh helped me today to get info about my insurance. It will be a perfect recommendation for those who want to get insurance or know about it.

I came in this morning to cancel my insurance and the woman here ask me to write 2 numbers and ask me to wait in the back while she is helping the guy who was behind me. And now I am waiting here.
No meaning of line