Sustainable Solutions

What incredible customer service. They really went the extra mile to help us out. In a short amount of time, Laurie engineered a complete resolution to our emergency situation and even stayed late to make sure we were able to get the goods. They took great care to find the stuff we needed at lightning speed. Follow-up, explanation, and thoroughness was first rate. The colleagues also support each other, which is evident in their great teamwork.

Shower bath selector dial is virtually useless unless you have pliers. Kitchen faucet started spraying and streaming at the same time after just two months. Will only do both as the switch seems to have failed. Looks nice but absolutely not worth the money

I would not recommend buying a toilet from these guys as it is hard to find replacement parts for them. Each part is specific to a certain toilet and very few wholesalers carry the parts. The next time a client is having problems with a Caroma toilet I will just walk away.

Outstanding customer support from very well informed staff. (thank you Laurie)
The Caroma toilet I purchased is second to none; in all respects - and a very sensible price.
My existing drain situation was not good. The 'above finished-floor' flange from Caroma was a complete life-saver.
My first time using this type of flange, and I couldn't be happier with it. SO much flexibility on 'rough-in' position. This flange offers significant advantages over a 'below finished-floor' toilet connector.
Caroma are a truly forward thinking company, making excellent products.
They are very well represented in Vancouver, by Sustainable Solutions. I would definitely buy Caroma again. My full endorsement.

I have an industrial sprayer kitchen unit in my rental apartment, that was tightened improperly which led to it breaking. Sustainable Solutions stood by their product and provided me a new sprayer head after answering a few questions. Awesome costumer service and they definitely stand behind their products. Thanks for all the help Connie

I own Baths By Design in Kelowna BC Canada.
We have been selling Caroma toilets and Fluid faucets for many years.
My staff is confident in promoting these exceptional lines because of the management and sales team at Sustainable Solutions.
If any product fails or there are any installation questions we can count on Doug and his team to resolve matters swiftly and professionally.
We appreciate our mutually beneficial relationship and look forward to doing business well into the future.

This is one of our respected suppliers. The Company is led by Doug and he is excellent to work with. Whether we are needing parts, advise or product expedited, he and his team never fail.
Thank you
Sincerely,
Mary Ann Gill - Baths By Design