TD Canada Trust Branch and ATM

Excellent service Julia is very polite generous and helpful she solved my problem within 10 minutes without wasting my time
Thanks

If i can give less than 1 star i would honestly.

I came in because i lost my card, and requested a new one. I gave my ID passeport, Visa and my Driving license.answered all the security questions and the supervisor didn’t even give me my card.they said they need my phone in order to give me the card? I lost my wallet and phone but they still require me to have a phone!

The Supervisor sounded very Stupid and illogical.her name was Kelsey and her associate were saying that we have all documents but still she didnt wanna help me get access to my account very disappointing from TD.

Worse bank ever.over charge for monthly use.savings accounts they basically give u nothing for interest, they love to sneak unknown charges on yr monthly statements so u really have to check thoroughly on those, 3 years in a row they've held 2,000$ of mine hostage & I couldn't get it released for over 6 months as the customer service on phone is the worse.u wait on hold over an hour only to be hung up on every time, it's impossible to deal with anything on the phone.savings a/c gave me $0.05.50 cents per month whereas RBC gives me $28.00 per month for half the amount of money.dont bank here. I'm closing my account just as soon as they release my $$.

I've been with td for 5 years. The very first time thinking of switching to other banks was due to really bad service here. Nobody just seems to care or know any of their product.

My debit card and online banking stopped working. The branch informed me that I had to speak with the fraud department and there’s nothing they can do until that happens. This sounds fine except I have been trying to call fraud for 3 days straight and each time it says, “There are longer than anticipated wait times, your wait will be 60 minutes or longer. ” Well if the wait is this long for 3 days straight, you need to do a better job anticipating. I tried calling later in the evening and the recording says their hours are 9-5 EST. Considering how important this line seems to be, the wait times and hours of operation are pathetic. At this point, I haven’t been able to send an e-transfer for 3 days and who knows if I ever will be able to. Makes me want to close my account and move my Direct Investing accounts and mortgage. I get that you need to investigate, but you couldn’t make it any harder

You guys sure make it difficult for people with disabilities to use this branch. Especially during construction. Can't even access cash when the bank is closed. Remodeling. EVERY TIME I ask how much longer, it's ALWAYS a couple weeks. Ever try accessing an inside machine in a mobility scooter when the bank is full? It's so hard! How about a rebate on my monthly bank charge? Lol

The constant decline of this branch seriously makes me consider changing banks more and more each day.

Have been with TD for 30 years but seriously thinking of leaving.the place is falling apart. Nobody seems to know what they are doing from the local branch through to anybody at the 1 800 number