TD Canada Trust Branch and ATM
10 reviews 15976 108 Ave Unit 109, Surrey, BC +1 604-580-4210 www.td.com/ca/en/personal-banking/branch-locator suggest an edit
22 September 2023 13:01
Stay AWAY and keep your money and assets FAR AWAY from this branch for your own sake.
I was at this TD branch for a deposit to pay off my credit card. I noticed the payment never got applied to the account.
I work in the states and had to take some time off from work on a Friday to go back with the deposit receipt hoping for a resolution. The staff was able to locate the deposit and not sure why it did not get posted. The branch manager was involved and said he has to look into the video surveillance system for recording of the event and he would give me a call back next Monday. It did not happen.
I returned on the next Friday and was told by another staff that the payment showed canceled on their system and questioned if I ever took back the money. A different manager was involved and mentioned the previous manager is still looking into the situation. And he would give me a call back on Monday. It again did not happen.
Another Friday, a different staff told me a different story. Now they are saying they didn’t see the cash at the end of the day count, that was supposed to be deposited. A different manager got involved and told me the other manager would give me a call back on Monday again. I asked the manager to make sure the other manager that’s handling this situation will call on the next Monday at least to keep me posted on whats going on. Of course it did not happen again.
Three weeks later without a reply or explanation. At this point, after all the time wasted, anyone would be furious about the situation.
A small simple task can seem like mountainous obstacles. On the other note, I’m starting to question, instead of having people waiting in line for deposits and withdrawals, why hasn’t TD replaced all the tellers with the new fancy multi-lingual ATMs. Hopefully this early adoption can reduce all the unnecessary staff expense and we can go back to the old days and stop charging account holders with monthly maintenance fees when they don’t keep a minimum deposit.
I was at this TD branch for a deposit to pay off my credit card. I noticed the payment never got applied to the account.
I work in the states and had to take some time off from work on a Friday to go back with the deposit receipt hoping for a resolution. The staff was able to locate the deposit and not sure why it did not get posted. The branch manager was involved and said he has to look into the video surveillance system for recording of the event and he would give me a call back next Monday. It did not happen.
I returned on the next Friday and was told by another staff that the payment showed canceled on their system and questioned if I ever took back the money. A different manager was involved and mentioned the previous manager is still looking into the situation. And he would give me a call back on Monday. It again did not happen.
Another Friday, a different staff told me a different story. Now they are saying they didn’t see the cash at the end of the day count, that was supposed to be deposited. A different manager got involved and told me the other manager would give me a call back on Monday again. I asked the manager to make sure the other manager that’s handling this situation will call on the next Monday at least to keep me posted on whats going on. Of course it did not happen again.
Three weeks later without a reply or explanation. At this point, after all the time wasted, anyone would be furious about the situation.
A small simple task can seem like mountainous obstacles. On the other note, I’m starting to question, instead of having people waiting in line for deposits and withdrawals, why hasn’t TD replaced all the tellers with the new fancy multi-lingual ATMs. Hopefully this early adoption can reduce all the unnecessary staff expense and we can go back to the old days and stop charging account holders with monthly maintenance fees when they don’t keep a minimum deposit.
08 September 2023 4:45
Frustrating when store operation hours is till 6: 00pm, but gate inside is closed at 5: 45pm with 3 staffs standing inside telling customer they’re closed? You can tell staff were rushing to close up.
20 July 2023 7:40
Nice lady Leanne，
She coordinated internal
activities and help to solved our needs.with her help, we got the bank draft In time.
Thanks
She coordinated internal
activities and help to solved our needs.with her help, we got the bank draft In time.
Thanks
17 June 2023 0:44
Very bad service, Always disappointed. Every time I come to deposit the regular cheque, they still want to put it on hold and Every time they waste my half an hour. I will never recommend to come in this branch
10 June 2023 11:55
I went to change my bank draft due to a minor mistake. The teller that was helping me was quick, very friendly and efficient at his job. I didnt quite catch his name but i went there at 10: 45am at 12 Jun 2023. Thanks guys:)
27 May 2023 3:02
The staff is very nice
I live in Fleetwood if I need anything I come in this brunch
the Fleetwood brunch is always long wait in the stuff is super rude
I live in Fleetwood if I need anything I come in this brunch
the Fleetwood brunch is always long wait in the stuff is super rude
02 April 2023 7:35
Overseas visitor went into 9275 Fraser Heights branch @4.13pm for FX conversion. Said to (Sth East Asian descent) teller I'd like to change Aussie Dollars to Cad. He kept repeating "we do not have Aussie dollars". Finally understood I was wanting to change AUD to CAD. Computer kept crashing for rates. Finally conversion done. He was short changing me by 0.12 as he said he did not have coins for that amount.
Staff member not very informative and difficult to understand. I was a little disappointed.
Perhaps TD should give more training to staff on communication skills as well as product knowledge/services.
Staff member not very informative and difficult to understand. I was a little disappointed.
Perhaps TD should give more training to staff on communication skills as well as product knowledge/services.
07 March 2023 2:53
The Korean teller was so friendly!
I was in a bit of trouble because the person who made the reservation couldn't come to work due to sick leave, but I'm so thankful that he delayed leaving work even though it was his closing time and actively helped me apply for a credit card!
I was in a bit of trouble because the person who made the reservation couldn't come to work due to sick leave, but I'm so thankful that he delayed leaving work even though it was his closing time and actively helped me apply for a credit card!
28 February 2023 9:33
To make short, was scammed. They froze my account for 3 months and I wasn't even able to get my own money to buy food or gas! Nobody cares there! I went hungry, they don't care
22 November 2022 5:37
Always handy, fr a fast way to get money or bills paid through the AtM machine, wich is available 24/7