TD Canada Trust Branch and ATM

TD Sucks! (0 star) Do NOT bank with them. I worked in banking before and won customer service awards and team awards. My wife still works in banking (with a competitor). 3 staff, 2 managers, and 6 visits and nearly a year, I can barely do limited banking for my parent with an enduring Power of Attorney if I waste enough time. They keep telling me to bring my parent in. They don't acknowledge the POA or know what it is.
Staff are incompetent. Managers and staff do not take accountability for their tasks. Banking policies and structure are restrictive to clients. I am the client and I am chasing them to do their job properly. TD - please send me my management paycheck now! What a waste of time in today's busy and hectic lives.

Today, I went to this bank to deposit a cheque, and my cheque was valid with my full name. But the staff (the chinese guy) here refused to deposit and I had to go to another branch to do it and it was successful. I will never comeback this place.

I have called today around 12pm on Oct 04 and the receptionist picked up the phone but never say hello or anything. I have waited for 5 minutes, but no one answer, I heard back ground people talking, sound of keyboard typing, still no one say hello. I tried to call again, and the lady said I have to make an appointment to check when my Tax Free Account expires which is very strange. I have called TD many times and they can answer my question. Never come back to this bank again. Terrible service.

They are going through construction, so the ONLY ATM machine is the drive through. I made the mistake of parking and walking in thinking the machine was still in the TD branch, it is not. Only drive thru

Today my mother and I tried to deposit a cheque, we had the full legal name on the cheque (Last Name First Name Middle Name), this teller who is training other tellers refused to allow my mother to deposit the cheque because her driver's license was written (Last Name, Comma, First Name, Middle Name). Even though the name order was exactly the same, she refused to deposit the cheque because there is no comma.

She claims that this is TD bank policy that if the cheque doesn't have a comma, the cheque won't be deposited.

This was clearly a power trip as the teller next to her had no problem depositing the cheque.

We have been TD customers with accounts for over 30 years, and we have never had this happen.

Go to another branch if you want to deposit a cheque.

Been banking with this bank for over 25 years there’s no loyalty at this branch unless you’re Asian what a joke time to find a new bank

I recently had the pleasure of working with Kelvin Do as my Personal Banking Associate at TD Bank, and I must say that the level of service he provided was exceptional. Kelvin's attention to detail, professionalism, and commitment to his clients is truly remarkable.

From the moment I first met Kelvin, I was impressed by his warm and friendly demeanor, and his willingness to take the time to understand my financial goals and needs. He listened carefully to my concerns and provided me with personalized guidance and support that was tailored to my specific situation.

What really stood out to me about Kelvin was his proactive approach to customer service. He was always one step ahead, anticipating my needs and ensuring that everything was taken care of before I even had to ask. He made the process of opening a new account and transferring my funds seamless and stress-free, which I truly appreciated.

Kelvin's expertise and knowledge in the financial industry were evident in his advice and recommendations. He provided me with valuable insights and information that helped me make informed decisions about my finances. He was patient in explaining complex concepts, and I always felt like he had my best interests at heart.

Throughout the entire process, Kelvin kept me informed and up-to-date on the progress of my account opening and transfer. He was always available to answer my questions and address any concerns I had. His responsiveness and timeliness were truly impressive.

Overall, I cannot say enough positive things about Kelvin and the exceptional service he provided me as my Personal Banking Associate at TD Bank. His dedication to his clients, attention to detail, and proactive approach to customer service set him apart from other banking professionals. I have complete confidence in Kelvin and his abilities, and I would highly recommend him to anyone seeking a knowledgeable and reliable personal banking associate. Thank you, Kelvin, for your outstanding service!

Worst customer service ever. All they said was they are sorry they can't help me with anything. I am just shocked.

Dealing here is unprofessional.disrespectable. I tried to contact the person who provided me with the application, but he did not answer me and did not respect me

My family and I had positive experiences banking with this branch. We had Kelvin Koon and another Kelvin helping us with our banking needs, and both they were patient with our requests. I also had Shelly (not sure if this is exact her name) at the counter helping me with other stuff and she was nice and helpful.