TD Canada Trust Branch and ATM

Kevin Chen provided outstanding service to assist us open a new account in TD. A very pleasant customer experience.

This branch Never arranges enough tellers at counters. Long line up always be ignored by staff who not even noticed the inpatient clients, or maybe intentionally doing so

I'd like to give special thanks to Mr. Kevin Chen. He helped us open two bank accounts and followed up with a well-explained and guided process. His advice was very helpful. I'm so happy that he made the whole process seem very smooth. We appreciate your professionalism, Mr. Kevin.

After three visits to this branch I realized that it is not my problem but the branch staff keep making my case more complicated and difficult. Staff are severely under trained and manager is so mean and not trying to help customer at all. I had good experience with Td before, but after visiting with this branch, not any more.

My mother died in July. I am currently dealing with TDCanada trust to attempt to get my mothers funds transferred to me. The amount of stress this company has put me through is disgusting.

I have been asked to prove I am my mothers daughter, to prove her divorce which I have, and it's still not good.

I have been told a total of five different things over the last 2 1/2 weeks, I have been told I could go into the branch and have the money transferred, I have been told I will receive a draft, I have been told that what I have given them is enough, I have been told that what I have given them is not enough. I have been run around and screwed in ways I hope I never experience again

My mother is dead. What else does this company want from me?

I am appalled.

This has caused me Extreme anxiety, I have not slept, I cannot eat

Slow service! Very disappointed with this particular branch. So many people line up and only two tellers open. One teller could be with a customer for almost 25 minutes. Ridiculous.

Tellers care about paperwork and doing random stuff behind the counter. Nobody manning the counter. Literally nobody. 7 people waiting in line no one is acknowledging.

I tried to change my mother's debit card password at this branch. A few years back, I had registered a power of attorney on my mother's account at the Burnaby branch. However, the manager at this branch told me that the power of attorney never existed and that my request to change the password was not allowed, even though I had a power of attorney on the account. I asked why I was able to have my mother's TD card sent to me when I requested it at the TD branch located at Francis and No. 1 road if I didn't have a power of attorney. The manager insinuated that I would be better off asking for help from the TD branch at Francis and No. 1, as they could assist me better. I then asked if she was saying that the branch at No. 1 breached their fiduciary duty, to which she replied yes. This company is very disorganized. Similar things happened to me before at different branches.

Terrible service. Bankdraft issued in THIS branch and deposited it to THIS branch within 24 hours. They hold bankdraft for 5 business days even teller manager confirmed the bank draft is issued in THIS branch. How ridiculous is that?

Long line up but you can see many staff working in the teller counter doing their own stuff and ignorethe long line up. Tellers are inexperienced.they will not accomodate you resasonable request. Worst TD branch