TD Canada Trust Branch and ATM

Absolutely wasting time and money there, poor service and no respond by branch manager, keep away from TD

Ever since I came to Canada, I have been a TD customer. I like TD because of its variety of products and services that once helped an international student like me. TD Bank has been in the industry for years and you would feel that your account is secure with them, that is also why I kept my account with them until now. In this branch, I was assisted by one of their associates, Stephanie Chua, and I commend her service! I needed to deposit some checks and open/convert my account and she was product knowledgeable and service efficient. She knows her job well and responsive in my queries during my entire visit. Great job and keep it up!

Absolutely ridiculous staff at this branch. My mom had been a client for 60+ yrs & myself 30+ yrs & trying to open a simple cheque acct & treated with sorry not sorry "reverse racism". First day at branch; not enough identification to verify my acct in which I haven't used for awhile but had my mortgage with. Goes into the back & lady comes out requesting more ID. Come back next day with passport, driver's license & well all good ok sort of. Difficulties getting bank card to work. New bank card issued & bank teller needs an override for PIN & whispers to im assuming manager "yes I remember she was in yesterday".
Then find out I needed to come back hours later for appt to open an acct because she has a meeting. Fine. I come back & smiled at her stating "I have an appt with you". She looks kaffufflled & then states, "let's just do it here". I go to the counter & give her my bank card & felt absolutely dismissed & disrespected & unregarded. Do not do business in this branch! I asked to speak to the manager. She goes into a meeting room & about 4 of them are all in there. He comes out & goes around to the counter, "I can help you here". Complete disregard. An argument ensued & I will never do business with Jacky Gong or Deirdre Tam. Reverse Racism absolutely %.
3x's to try to open a simple acct. Rude staff!

You want to get humiliated in front of other customers and employees? Come to this branch! I was here to figure out why my POA status was removed from my mom's account. The teller told me there is no record showing I had POA on my mom's account, but he noticed there was some kind of notice sent to me while I was away during this pandemic time, and I didn't respond. That's probably why the POA status does not exist. Also the teller added that each branch operates independently, if you did not sign the POA here, go back to the branch where you signed to find the document. I thought everything should have been digitized nowadays? Apparently, not for TD.

Then I said, "Shouldn't there be any kind of history at least to show the POA was there? Otherwise, what was the notice you sent to me for? " I then said, "This is very important to me. " The female teller next to my teller burst into laughter and said, "If this is an important document, you should keep it! " in a very loud, mocking, and humiliating tone. I felt really embarrassed and utterly humiliated when she said that out loud because there were four employees and three customers around. And why was she listening to our conversation while serving other customers?

If TD didn't have the POA from the beginning, then why did TD send some sort of notice to terminate my POA status as the teller had told me? Also, is it my sheer responsibility to keep the "IMPORTANT" documents, not TD's? Since it is my mom who authorized the POA, what gives TD the power to unilaterally remove the POA without my mom's consent? Even my McDonald's app can do better in tracking my spending and status.

Feeling really really really disgusted.

I had excellent service from a most efficient bank teller name Alvin Thai!