The Bike Doctor

I took my bike in to check the front derailleur and Benjamin quickly saw it was something that could be repaired easily and did it on the spot! Thanks so much.

The Bike Doctor staff are a killer crew. If I pop in, the tech will often identify the issue on the spot and will tune it up while I browse at no charge. Shoutout to Mike, Linda, Ellie, and the tech with the dragon t-shirt! PS. Cred to Ben for his exemplary patience while teaching me how to tighten my brake hood/lever. I swear I'm more competent after I've had my coffee. Cheers!

I wanted to order a bike helmet and a rear basket, but they didn’t have the helmet in my size. I bought the basket and was told that if they came across the helmet I wanted in my size they’d let me know. Usually that’s code for “see you later”, so went and bought a different helmet somewhere else. Two days later I got a call to let me know they had called around and found my helmet in the size I wanted. This is true customer service. Of course I had to say I bought one already so I couldn’t take it, so I felt bad, but it’s so rare that I experience such amazing customer service that I’ve become jaded. Faith in humanity restored. Thank you so much for going above and beyond. I will definitely be back when I need something and I’ll definitely recommend The Bike Doctor to my friends and family.

I came and left my bike for a flat wheel I took it out when down the bridge in Cambie and the wheel was flat again I came to the shop and told me I drove throw glass and charge me again for changing the flat. The repair didn’t last even a day

Great local bike shop with friendly staff and awesome bikes to choose from. Recently picked up two Felt commuter bikes and Maddy and Paul were beyond helpful with the process from start to finish!

Thank you very much Mike and the team for fixing the shifter that the other 2 bike shops in the Tricities couldn't and giving us good advice on other stuff!

The Bike Doctor staff always takes exceptional care of my lil road bike. If I pop in, they often identify the issue on the spot! I recently lost a few screws on my rack and had a loose brake. The techs tuned it up while I browsed at no charge; I highly recommend their service. My only feedback would be to add a tip jar for these stellar folks (or maybe a survey link on the receipt). Shoutout to Mike, Linda, Ellie, and the tech with the dragon t-shirt!

Website availability isn't accurate, so don't even bother. Call first.

Update to address the misleading reply: the missing items were listed as "available in store, " and still are today. Would subtract another star if I could for the runaround response from the owner.

My bicycle handbrake broke a few days ago, so I called around the city and everyone was saying I had to wait a week before they'd look at it. However at the Bike Doctor they said to bring it in and they'll have a quick look.
I initially thought my handbrake would need a complete replacement, but they found I only needed a few parts replaced and just charged me for those small parts. The were very speedy and friendly and I had my bike fixed within the hour for a very reasonable price! Much appreciated!

The bike repair quoted me $550 to fix a bike that had been poorly stored & 14 day turnaround. I checked the bike doctor for a 2nd opinion. They fixed it for $220 in 2 days.
Awesome service.

These people are good to deal with. My wife and I are middle aged and won't be entering the Tour de France anytime soon. We feel out of place at a lot of the bike shops in town which are clearly focused on high performance, serious cyclists. These guys/girls are approachable and friendly and calling them for information never gets me brushed off. I'd buy there again, but the bikes they sold us might just last a lifetime.

Brought my bike here two weeks ago to get some maintenance done but now I hear squeaks while braking? I don't know if it's a faulty part or perhaps shady labor. Not pleased!

Was very disappointed in the service I received. They did not fix the issue with the bike and clearly didn’t test the bike after their work to make sure it had been resolved.

I really appreciated that this store took the time to call and email me to confirm my appointment. The service was great and Kyle was very friendly. Couldn't be happier that my bike was checked and serviced on the spot.

The bike doctor has friendly service and great staff. Unfortunately, I haven’t really bought a bike from them yet. But I wouldn’t hesitate they guys are great!

Went to the Bike Doctor to fix up a bike. They assessed what was wrong with my bike, and fixed it to my liking. They did offer packages but did not force them on me. The final price was the price that they initially quoted to me, no additional prices.

Went in because my chain kept falling off. I was told a few times it was only a "user" error and the bike was fine. I left feeling a bit dumb but happy I could keep riding it. Got back on for a ride and it happened again, and again, and again. So I stopped into the bike place down the street (bikes for all). They listened and were able to quickly confirm the issue (misaligned derailleur) and offer a fix.

To be fair, the service at the bike doctor was super fast and most people in the store seemed friendly, but it didn't work out this time and I probably wouldn't go back. Tbh i don't look like a "cyclist" and my bike is not anything special, so I've found it can sometimes be tough to be taken seriously depending on the store or the person.

I brought in my old 1994 Team Marin mountain bike to look at a problem with my shifter. Kyle dropped what he was working on, attended to it, and fixed the problem within minutes. Thank you, Bike Doctor for your responsive service.

I'm sorry to say I had a poor experience at the Bike Doctor. TLDR; we got our bikes back in worse shape than we dropped them off and our wallets were left ~$200 lighter.

My partner and I both had our bikes serviced at the end of March/beginning of April. She was recommended the basic tune up and I was recommended the mid-tier tune up. It should be noted that both of us are quite easy going and we've also had our fair share of experience working in the customer service sector.

We were "greeted" by a moody young gent at the door who pointed us over to the service counter. Props to the girl actually working at the service counter (she said she was new, didn't catch her name, she was awesome). She recommended us which services we should get for our respective bikes. Sounded good to us, we admittedly don't know squat about bikes so we are more than happy to trust the pros.

We left our bikes and came back a week and half (ish) later to pick them up after we got notice they were ready. We rolled up, excited to take our newly tuned rides on the seawall. As we enter, same thing with moody teenager, okay no big deal. We go to the service counter and the store manager helps us out and grabs our bikes. My partner and I waited around for a solid 15 minutes just for him to bring them out. Her and I both joked that they may have lost our bikes. This was just sort of.strange. We're patient people, has nothing to do with that. But the manager then said something about it being hard to do with only two hands or something. K.

My partner pays her $79.99 plus tax for her basic and I pay my $129.99 and we head out to the seawall in False Creek. As soon as I get on my bike, something is wrong and doesn't feel right. My chain is clipping and catching every few rotations, the gears are skipping and my main gear selection that I use are stuttering every couple rotations, acting like they want to shift.

Disappointed and disheartened we cut our ride short and head straight back to the Bike Doctor. I'm not about to go full Karen, but I'm a little sadface. I ask to speak to the STORE manager (who I had just seen head downstairs upon my entry). The girl at the checkout goes downstairs and obviously asks for him, she comes back and says I need to talk to the SERVICE manager. Okay. I'm being shirked. Fair enough, it is a SERVICE issue.so I talk to the service manager, tell him what's up, he takes the bike for a ride up the street, down again and quickly agrees that there is definitely something wrong. He troubleshoots and finds out it's the chain and replaces it, free of charge I should add.but just leaves me with the impression that our bikes are not being properly tested. If I'm paying $129.99, I would at the very least expect someone to jump on it and ride it around the block. That clearly was all it took to notice this issue. Seems okay so I bounce with my bike.

Last weekend rolls around and we take our bikes back out on the seawall. Both of them are acting stranger than they were when we dropped them off. Mine is vintage, so I get it's going to be temperamental (though hopefully not after dropping it off to be worked on for $130), but my partner's is a newer cruiser and should not be tweaking out with the gear shifting, or producing clicking noise with chain rotation.

After all this is said and done, I literally can't be bothered to go back there a third time and ask for more help.

I was looking to purchase a Norco bike for my son, and someone told me about the Bike Doctor. I was really impressed with the service, most notably from Adam. He was very knowledgeable, and service-oriented; I really appreciated all his help. The facilities are excellent too - very airy, and a lot of product selection and easy parking right in front. My brother ended up getting the same bike from Adam. I also found their service department to be excellent; I went back on another occasion to get a kickstand put on my daughter's bike, and Adam spent the time to try and figure out an alternative for us as the kick stand we were looking for was sold out. I will definitely recommend the Bike Doctor to others!

Super knowledgeable and professional crew! Went in after a crash with my rear derailleur misaligned and they were able to fix it very quickly. Also have a wide selection of bike equipments and maintenance tools.

Excellent service. Would highly recommend this place. Bought a new bike online. Excellent communication from the tech who was assembling the bike. Hand delivered to my door. Covid protocols were followed. Gray took time to go over the features of my new bike, made sure the overall fit was correct and that l was happy with the product. A+ service all around.

The guy how served me I think David was his name, was very nice and helpful. The shop is nice bright and clean with plenty of options for bikes and accessories. Thanks very much!:)

Came in and was extremely impressed with the service provided by the team here. I had a handful of questions regarding my bike that I brought in and Erich answered all my questions with so much patience and really took the time to explain things to me. Earl and Grey were also super knowledgeable and kind as I was browsing the shop. I've called in a few other times since my visit for other inquires and received exceptional service through this channel as well! I'll definitely be back

Absolutely happy with the bike I bought at the Bike Doctor and their service! Dave was amazing, very patient, and knowledgeable about bikes. I wasn't sure which model I wanted (I'm not an experienced cyclist), Dave asked about how I plan to use it and suggested the Norco Indie 3 bike, which turned out to exactly fit my needs. One month of riding it and I can't be happier

Great place to buy a city/ commuting bike. Straightforward place to buy a bike. Great service. Great price. Dave in particular was very helpful.

Last night, When I was riding my bike, the brake wire got cut. I went Inside The Bike Doctor. They were kind enough to accommodate me without an appointment and fixed my bike right away. Dave and his colleagues were very respectful, professional, and very skillful. I highly recommend The Bike Doctor for all your bike needs.

I was so impressed with the customer service, I went in to ask for some help with my bike and how to ship it, the gentleman there was so incredibly helpful and selfless. I am 100% going to buy my next bike from them.

Great service. Went in to see if they had a lock mount for my bike that I lost from my ABUS U-Lock, and the guy spent a bunch of time looking for any spare mounts lying around, and let me have it for free when he found one. Very kind