The Boathouse Restaurant

Beautiful place with a view. The service is impeccable, and the food is very decent.
You must try it.

Lovely location. Food passable. Service far too casual - out of synch with the food and location. It's clear what this restaurant was intended to be when built, but not clear what it is now.

Terrible food and long wait for the order. The omelette was overcooked and the latte was one of the worst I have ever had. They gave only one piece of toast for breakfast. Only good thing about this restaurant was the view
Wasted over $60 on this overpriced garbage, never again.

Poor service! On New Year’s Day, there were only 4 other tables seated when we were shown our table. We waited 25 min before I asked the bartender if anyone knew we were there. He apologized and sent someone to fill our water glasses. We waited another 10 min and no one else came to the table so we left.

Service is great. The staff are friendly and accommodative.

The atmosphere was dim and too loud though. It’s hard for us to converse. Small portions of food also.

Awesome restaurant. Excellent setting on the river - great view. Food was top notch.

A big shout out to our server (Dylan?). He was amoung the best I had over the years.

Great atmosphere, good service. Had the fillet mignon medium rare, and it was perfect. Our server was attentive but unobtrusive, and our group had a good dinner.

Nice restaurant for great family and friends dine in great authentic foods and desert as well as drinks

Being a Vegetarian i can say ambience is good.but very limited options for Veg so please do add some more options.i know its not fair to ask but nowadays ppl are going Vegan and veg:)

It was a pleasant evening at the Boat house. The Appetizers were really really nice, although my main (fish) quite overcooked and almost chciken like. The server was excellent and the staff overall was really pleasant too. The complimentary cake for my friend's birthday was very sweet of them.

This Restaurant has a good atmosphere with Fraser river view. Unfortunately, they have a short menu to choose. If they could expand the menu with more choices, this will be better.

Had a wonderful lunch hosted here for our work year end party. The staff were excellent, food was delicious (amazingly crispy fries) they accommodated those with allergies and made us all feel welcome. Thank you all for a perfect afternoon.

Amazing seafood and great drinks. Only complaint lately is that they have been using more frozen fish lately during the wi get season rather than sourcing fresh fish. Still a great date night spot!

The lobster special is a scam! Everything taste so bad! I don’t mind to pay the market price for the lobster. But the lobster is overcooked and the rice is extremely disgusting. The risotto is not a normal risotto which tastes very weird mixed with all the veggies. Very disappointed with everything I order. Will not come back again and I will definitely post on social media to tell everyone how bad it is!

The food was excellent. Our server Michael was a complete professional. The timing of the courses out of the kitchen was perfect. We will definitely be back.

A place for people with who’s stuck eating the same foods since the 80s. First came the lobster bisque. Disappointed there was no lobster or anything in the bisque. Not sure if the bisque was purée or it was from a can. Taste was normal, not great. Lobsters are small and slight over cooked, but had a nice char to it -nothing special. It was served on rice, but the basmati rice is just bland. Also ordered a lobster risotto. Risotto was strange. It had way too much veggies chopped up mixed in with it. The cheese mixed in made the dish greasy and had an odd after taste. All our dishes came warm, not hot, and wasn’t even in a timely manner. Overall, everything was just cooked ordinarily but sub-par. Oh, there is also no free parking. For the cost of their food, there are way better restaurants in the area for half the price. When the server asked how our food was, we told him we were very disappointed. The server didn’t even reply or try to offer anything. He just had no response.

Superb service and location! Nice patios covered and not over looking the Fraser River, nice interior and very well trained staff and delicious food!

Went here for drinks with some friends on Saturday night. All of our drinks were terrible, the honey lemonade was too sour to drink, cucumber gimlet was not good. The quality was seriously lacking. We arrived at 8: 30pm for drinks and were told they closed at 10pm. They started closing up the restaurant while we were still there around 9: 45 and closing blinds/doing last call. Service was friendly enough but was overshadowed by the poor experience overall.

Located along the New Westminster Quay, right along the Fraser River and short walk from the New Westminster Skytrain. One of the few remaining waterfront locations as it seems some of the others have recently closed.

As other reviews said, this place is very understaffed. We came on a Sunday where the restaurant wasn’t full at all. We ordered an entree and decided to make it a three course with the salad and dessert for 14$. There was 4 of us.

If only we had known… that our dinner would be OVER 2 hours with the 3 courses. It took forever for the salad to come, even after we were done the salad, it took over 20 minutes for our main entree to come. The food was overall okay, but to be honest, we were getting full from the salad, the bread and the waiting time. The food was settling into our tummy and we no longer had an appetite.

A table next to us, came and sat down after we finished our salad and they left before us! They had an entree and dessert. We are fast eaters and we can only eat as fast as the food comes. Service was just not good, our waters went to empty (nothing left) and we had to prompt our servers for more water.

When we were given the machine to pay by credit card, our server was looking at what we were entering in for tip.

Not sure if we will be back to this location and if we do, it won’t be for a while at least.

Brunch came out cold for half the party. $16 omelette was only egg and cheese, with potatoes and toast on side.

Tasted fine, but I'd only come for lunch or dinner. Brunch, you can do way better for the price point.

Tasted decent, service is good. Delicious mimosas!

The service was good, nothing spectacular.
I ordered a salad and I expected a large salad considering the price but boy was I ever wrong.
Small portions for sure. My friends also had small portions for big price. I will not be coming back unless it’s happy hour.

Great view of the water from our patio seating. The food was great.
It was a bit busy when we arrived, our food took a bit longer to be served. We loved our lunch and time by the water.

Kind of disappointing. Service was good but the food wasn't, everything overcooked. No oysters as well, despite them being advertised.

Not even a mediocre experience - a) inconsiderate hosting staff meandered us around the restaurant after watching my father limp/stagger thru the entry, b) uninterested server whose acting would have won her a Razzie, c) service was slower than a super busy restaurant would have been and they weren't busy, d) just about killed me after plating an ingredient I said I was allergic to, e) poor timing - not only waited an extremely long time for bread and soup, we were still eating appies when our mains came out and when mentioned no offer to take them back and keep them warm, f) little details ignored such not keeping appy platter items warm (or reheated) while replating without my allergy item, g) lack of attention - had to request drink refills a number of times h) overuse of sauce to cover up mediocre lamb main, i) common sense - my 90- year old father had to stop and rest at an empty table to catch his breath and took off his mask to do so - staff told him, while sitting at a table, to put it back on. As he would say, give you head a shake. Even the patron next to us, though it was ridiculous. Nope, won't be going back - ever

Service was ok for not being busy
Food was horrible, no taste came out cool probably won't be returning to this location again.
Ordered the shared platter which says for 3-4 people but honestly I could have eaten the whole thing by myself. Higher prices less food

Great lunch served by KC! So very attentive as we had our mom with us. Total of 4 at the table and we shared the seafood platter as an appetizer. We raved about it. Did the full meal with seafood clam chowder to start. Lobster Ravioli x 3 and the Cod/veggies/rice bowl. All of us had the creme brulee to finish. Fabulous fill for four!
Well done Boathouse! We hope to be back soon.

Restaurant's food is full of "sweet" food.mango salsa, sweet walnuts, coconut shrimp, sweet chili, etc. 2 out of 3 guys I know, like myself, cannot stand when chef's add sweetness to food. Save it for dessert! That's not why the bad review though. I went there a couple of hours ago, told I could sit at the patio and tie my dog up.then I was told I couldn't tie our dog to the patio, then not the posts, then not a tree (it was their tree in advance). The waitress was really nice and apologized as she didn't know the rules. Anyway, we had to leave.the prices are expensive for what you get. I was going to order a couple of dozen oysters = $76, bottle of wine, two appies, caeser, and a couple of entre. Figure it would have been near $300 after tax and tip. The place is expensive for a good but not great restaurant.

Very friendly service good food & drinks. Enjoyed it very much just wish they did happy hour 7 days a week instead of just weekdays!

Lovely food. Patio dining was a bit chilly on a cooler day. Friendly and accommodating staff was a wonderful experience. Our server Michael was very funny and attentive.
Would recommend and will return again and again!

Extremely bad service and I got extremely sick from the oysters and so did my bf! There oysters are not fresh they tasted like rotten tuna

Expensive, dirty carpet, dirty dishes, hair on food, the manager did give us a discount but even with that not worth it. The waitress was very nice and so ashamed for everything but honestly its not worth it. Never again.
Won't let give 0 starts that why I put 1.

Me and my family regularly come to this place. During the last few visits, i have noticed a considerable drop in the food quality and taste. Its no longer the same. We waited for a really long time for our meal last time and the food when arrived was terribly cooked, neither fresh nor hot. To make the visit worse, our server didnot once arrive at our table to ask how the food was. The service was very slow and unsatisfactory. Disappointed.

Kept us waiting on the door because apparently cutting cucumbers in front of waiting customers is a way to build good rapport.

Reason for two star is based upon the price of the food for the quality as well as the service here at the boat house.
First visit here the inside and decor is nice.
The menu for the quality of the food for price is not good.
17.49 for a calamari with poor portion size as well as being very oily and salty was not worth the price.
West coast seafood express was ok but not worth the price. Tasted like you could have gotten the same quality at a grocery store and could have gotten it cheaper so was nothing special.
Pacific fish n chips 23.49
Again not worth the price. It tasted ok little oily on my plate. Portion size very small.
Service was fair but not good. Waited a while to make a order and to get drink refills. Didn’t seem we were a priority to the server as it wasn’t busy when we arrived and left as well from 6: 30 to 7: 45 was dead just 2 other customers inside the boathouse.
I believe the boat house can approve by reading this. Hopefully they can take this criticism and turn it into something positive.
Price of the bill 67.87 definitely not worth it and will not go back again until changes are made.

Eden was our server and she was awesome and friendly. I had a bad experience at our last visit at the Boathouse in Port Moody where the sesame encrusted Tuna was terrible and my wife's dish was only so-so. Eden promised me that this New West location Boathouse makes it perfect and she was absolutely correct. It was probably the best I've ever had. I would advise the Port Moody location get some lessons from the New West location.

As always we go to Boathouse Restaurant for special occasions and it's perfect all the time! The food is amazing, a lot of menu choices for vegan and kids. The scenery from our table was overlooking the scenic River at the New West Quay.

It was really bad service. I wish i can give 0 star.
Food took almost 30 min
While i ordered coke to drink, it was flat. I told the server it is flat, they didnt change or nothin just left flat coke. Also water glass was cracked at the middle. Finally food arrived. They didnt fill up the sauce. Normally i dont care the service that much but this restaurant is really bad. This is not the mcdonalds. Probably mc service will be better.
They need to care their customers.

The food was not good at all. Seafood was dried or lacked flavor. Service was ok. Location is nice to walk around after. However, I would not recommend. For the price there are a lot of better options elsewhere.

I have been a Quayside resident for over 20 years and sadly cannot consistently frequent my own local restaurant due to terrible food and service. I've always forgiven and returned only to meet with utter disappointment. Last took in-laws from Ireland there, Mother's Day brunch - horrible and $300 later, like dog food! Tried for dinner June 7th - had to return 2 halibut meal that were inedible - and on and on $280 bill. There is something inherently wrong with the leadership culture there. Pursuant to my last meal, I was promised a free meal (not the first time)
when calling to as for Assistant Manager to confirm offer, he had quit.
Never again - Sad that is't has such a nice location -hope Keg takes over there!

Breakfast was meh but a nice view. The place was a bit dirty and I had to wipe off my own seat before sitting down. The quality was not quite at the level of Denny's but they give you Kraft strawberry jam and ketchup to make it tastier. Couldn't taste the chicken or apple in the Chicken and Apple Omlet which was weird. Looked super fancy in there so I was surprised at the low quality food. When I asked the host prior to sitting down about the quality of the food she said, "It is the Boathouse" and now I know what that means.

Went for mothers day. Food was good. They could have used more servers as it was very busy, that is not the servers fault as they were trying their best.

Looked like a nice place. Wonderful decor. Some very pleasant staff. Sadly the waitress our group had was completely absent minded. She asked once what we wanted. Ordered drinks. Never once checked back on us. Never once offered a menu or even a chance to order. Even had to go up to the bar for a refill and the bartender didn't seem to care. More so about counting tips. We were a group of 5. There were 17 people in the entire place including ourselves. So not overly busy

Always great seafood and really hardworking staff. Being a Landrey's club member gives discounts and a free dinner on your birthday. Our favorite is the one on the Quay in New Westminster but the ocean side one's at English bay and Whiterock are also excellent.

The place was filthy. There was food all over the floor and our reservation was lost but thankfully they still sat us.

Fantastic service and beautiful view.however will never go back.to pay $24.00 for a simple salad with a piece of cooked (previously frozen) salmon is insane.we were in absolute shock at the food quality vs $$$

Medium good experience. They were really accommodating when we said we were starting to feel sick and wanted to box up our meal to go.

They cooked the steak wrong, but did fix it.
The lime shrimp wasn't very limey and the tilapia was very over seasoned I feel. (Obviously my tastes are mine)

Also we told them it was our three year anniversary and made a reservation ahead of time, then we showed up and checked in and she was like oh let me go look for your table, was gone seven minutes and then put us in between two big tables with children, at a table made for four people. Creating lots of intimacy and ability for us to hear each other at our special night (insert sarcasm).

They did however comp the steak at the end and didn't charge us for the dessert when we made our entree a three course meal and didn't get the dessert because we had to leave early.

Servers were nice though. So all in all medium good.

Our server was excellent, however the food wasn't great. Ordered the seafood mixed grill and the salmon and prawns were very dry. Won't be returning at that price for that quality. My husband and I make it better at home.

It was very poor service, I went with 19 members of my family for mothers day and it was embarrassing.

This place is a hit or miss. I've had amazing food and not so good food. The last time I was here I went was with my in-laws who are from the UK. This was the first dinner with them. I did not complain as I didn't want to give a bad impression to the in-laws but we all thought it wasn't the best. I will say the oysters are always good here.

I honestly have never had a better service even though my dish was over cooked.

My mother and I went in yesterday for dinner. We had ordered the blackened tilapia and seared halibut which were recommended by the server. The tilapia was delicious, but my halibut ended up being over cooked. I mentioned to the service and have him send it back to the kitchen. The manager came by, she kindly apologized. She explained there was a chef in training but there was no excuse and asked me if there is anything they could offer me. I mentioned I might get another tilapia but then changed my mind to just sharing the one dish with my mom. She insisted and asked if I would like a dessert or a salad instead. I ended up choosing dessert. 5 minutes later a warm molten lava cake with icecream on top was brought to my table. It was delicious indeed, i would've happy paid for it anytime.

Just before we get the bill, our sever brought a togo box over to our table and said "we just wanted you to have this too, sorry about tonight". I looked into the box saw that the kitchen had made another blackened tilapia and packed it for us.

I honestly had not expect any of that. I was shook by how generous the restaurant was to its customers. They handled the situation well with maturity and turned negative to positive.

I apologize to for not remembering the names of the server and the manager who helped me last night. Otherwise I would like to shout out to them. I am writing this review to show my gratitude. I would definitely come here again.

#waytogo

Drinks are good. The food quantity is fair for the price, however, the taste is not as good as I expected. Service did not start out well with our first server and suddenly our server changed without letting us know which is different from previous restaurant experiences.