The Brick

Sales person told me to only come back specific days they were working so they could get there commission, customer service weas horrible especially after purchasing a fridge.called the brick after days days of having fridge, it had faulty parts, the brick said wasn't there issue and I needed to call LG. Still, after a month have a defective fridge and 0 help from the brick. Doesn't even deserve 1 star. Will never spend my money there again. I have no idea how that location is still in business! 0/100

Visited this location on black friday and got a chance to interact with Prabhnoor. He communicated that he was still new and learning but he was actually able to provide us with a lot of information. Would definitely like to deal with him when im there the next time.

I recently went to brick abbotsford.got a chance to talk with Prabhnoor. He a perfect blend of professionalism and knowledge. Made me feel like a VIP. I Highly recommend Him.

It's always a positive experience when you come across a salesperson who is professional and good at their job. It makes the whole shopping process much smoother and enjoyable. I'm glad i i thad a good experience with this salesperson Prabhnoor Singh at Brick. Keep up the good work.

The worst location, employees, and management in North America. Super unprofessional and rude! They don’t even know what customer service means. Avoid them and never do business with them at all. They are a bunch of liars. They send broken stuff and they will try to force you to keep it as soon as they deliver it, claiming it’s a clearance product and can’t be returned even if damaged.
Save your money and shop elsewhere!

UPDATE: I would like to recognize the salesperson, Ali, for taking ownership of this situation and making a bad experience much better. Not only did he call me on his day off to apologize and present multiple options to get my items sooner, but he was able to get me more compensation. Working myself in customer service for over 20 years, i especially appreciate how Ali went above and beyond to correct what his co-workers couldn't (or wouldn't). 5 STARS FOR ALI!

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Purchased a couch and was supposed to be ready for pick up on Friday. When I called for an ETA when it would be ready, they told me it wasn't on the truck and I could get it the following week. But i was told, I could go to their downtown warehouse myself to pick it up.really? Drive downtown to fix YOUR mistake? !

Thank you to the wonderful staff who made sure that we got exactly what we wanted! From sales to delivery to customer service; everyone involved made us feel like we mattered!

I purchased a sofa from Janvi S. She was very helpful and a delight to work with. We found a suitable sofa for my exact needs once we determined that the one I planned to buy was not going to be the right one. Janvi S gave me added value to my shopping experience and I’d recommend seeking her out when you attend to the store. Thank you Janvi!

Bad quality sofas I did both ones pair December and 1 month latter it was broken down I just waited 3 months for repairs. Expensive bad quality furniture

Update: I’ve bumped them up a star. Our warranties ran their course. Since we made no claims, we got the warranty Costs back as store credit. With the history here I assumed it would be difficult to claim or we wouldn’t even be able to claim it. I was prepared to cut my losses. We went in & had great service. Got 2 new chairs, a couple of pillows. It all went smoothly. We likely will still never buy here again but wanted to be fair.

OP: RUN THE OTHER WAY!
I'll make this as short as possible but dealing with this single transaction has taken an entire year & we still have missing pieces from our order. We've just completed a year long gutting of our house, spent hundreds of thousands. We were overdue & overbudget but the most stressful part was dealing with this Brick sore.

BOXING WEEK 2016
We need everything but we just started massive renos, delivery would be 6 months plus, The Brick agreed. We drop $20,000

The CALLS
4 months later the harassing phone calls about taking delivery start. Up to 3 times a week. After 3 weeks of this we stopped answering but the calls kept coming.

MISSING PIECE #1
Yay renos are done! Delivery guys see we're missing a piece. They tell us to talk to the store & it should take a few days! HA!

The re ordered part doesn't come after 2 weeks.the store reorders. It take another 1 week. We are now 3 weeks past delivery date.

THE OTHER MISSING PIECES
Hubby & I go to finish the bed & find that there are more missing pieces! Our bad for not checking after that first piece was found missing.but also assembly team's bad. Same story on these pieces. Re ordered but haven't come.

TODAY
We're now over a year from purchase date, almost 3 months from delivery date & yet to have a completed order. I'm not one to complain & always think people are trying their best. Even their Manager said he'd be much more angry than I have been but I guess in this case, their best is really not good enough. I'm typing this after they called to delay delivery of out final pieces.again.

ACCOUNTABILITY
I asked for the Store Manager's email, they don't give that out! What kind of manager makes herself so unapproachable? Head office website has no phone numbers & I have received no email response!

Save yourself some heartache & go somewhere else. GO TO IKEA - they are never missing parts & they have great customer service!

It was great to work with Janvi to get us a great deal on appliances. She was helpful, informative and patient. Great experience at the Abbotsford Brick.

Not very good I was told that I would receive an electronic copy of the receipt. I did not receive my electronic copy, I attempted to verify in store on my smart phone I was unable to secure a a connection. PROBLEM RESOLVED I AM VERY GRATEFUL

I had a wonderful experience with Suvir, I was interested in purchasing a sectional couch. He was super friendly, helpful, and professional. He even called me back weeks later to let me know there was a sale going on! I don’t know many businesses that would do that.

I had a lovely experience at Brick, especially the customer service was brilliant. I had the pleasure of talking to an employee named Prabh, I must say she was really professional and very helpful. Thanks for such a lovely experience. Keep doing the good work.

Shivya was super helpful with helping us purchase a new couch! Would highly recommend this location, all the staff are extremely helpful and kind.

We had the pleasure of working with Janvi S today to buy a washer/dryer and a TV. She was very helpful and worked with us to determine the best options for us! Would highly recommend reaching out to her if anyone needs help.

Do not shop at this location. The sales staff is nice but the employess working in customer service are just horrible at their job.they just pawn you off to the next person if you ever have an issue and they keep pawning you off until you just get tired and decide to just fix it your self. All the employees at the desk should be fired.

It was very awesome experience. Aparanjit kaur was so nice and polite with me.she gave me full guidance about 55 inches samsung smart TV.

I had visited the brick to get furniture and i have met aparanjit here she helped me alot with many things

My parents and myself were shopping for a bed, Raj helped us and was very knowledgeable and helped us find the best price, had some laughs, he made our shopping a good time. Thank you so much.

I had great experience at the brick Abbotsford aparanjit helped me with various things like warranty and other things about furniture

We picked up a new mattress and frame for a great deal and the customer service was most excellent.
Thanks especially to Raj!

Purchased Bed and Mattress. Shivya & Pankaj consulted us very patiently.
Best service ever.

I had visited the brick for getting furniture and i have met aparanjit here she helped me alot in getting my furniture by providing proper information about warranty and other things