The Brick

Julie from the Coquitlam location had excellent customer service. She was very informative and patient.

Bought my mattress there and enjoyed the experience. Staff was helpful in finding me the right fit w/o being "salesy"

We purchased a dining table and TV of Amin / Sean, he was awesome - thanks for every thing Sean

Sean (Amin) was so kind and patient. He answered all my questions and helped me come to the best decisions for me and my family. Thank you Sean!

I highly recommend working with Julie Ladhani at The Brick in Coquitlam if you’re looking for great service. We were looking for a sectional couch and she was kind and helpful.

I recently dealt with Fariba at this store. She is very knowledgable and professional. She explained everything in detail and patiently. I was very satisfied with my shopping experience with Fariba at this location.

I was very satisfied with Moe service, he patiently answered all my questions and provided us with the best deal.

Went to The Brick searching to purchase a sectional. Sales people were hovering around us the entire time, and although they were nice, it felt a little bit forced. My partner and I ended up not finding anything we liked as the prices were extremely unreasonable. My family member, however, liked a sofa which they ended up purchasing, however upon delivery the sofa had a very strong smell of chemicals on it. My family member complained but customer support informed her that this is normal and that the smell will dissipate over time. Neither I or my family member have ever experienced this when purchasing furniture before. Delivery time was from 8am to 5pm and very inflexible. They also pushed very hard for my family member to purchase insurance.

Dear fariba the sales person on brick, she is the best. So nice and professional. She offered me the best promotions they had. I really appreciated for being respectful

I recently visited this store and it was nice to meet Mahnoosh a professional sales consultant who welcomed us with smile and gave us some good advice to find our favourite furniture

I came into the store looking for kitchen appliances. We were helped by a lady named Julie. She helped us decide between a couple options we were looking at and got everything done within our budget. I would highly recommend this store and Julie.

I just bought furnitures from this store and Julie gave me an excellent customer service and discounts. I would like to thank you Julie very much. Definitely recommend!

I would like to say a big thanks for Sharleen in Customer Service representative in a Coquitlam branch at United boulevard location she was really more helpful and awesome and she made me happy and satisfied to refund me back a TV warranty much appreciated for that I will always keeping touch with you for having any necessarily trade and transactions at The Brick.

We bought furniture for our house from Brick and we're quite satisfied with the service. Great customer service from Mahnoosh who helped us to claim the warranty on one of the couch. I never thought that claiming warranties can be that easy but Mahnoosh helped us throughout the process.

I did not see a liar more than one leaf. The most expensive mattress that was discounted. We bought it. The employee there, who was Iranian, was looking for a good mattress because of my back pain. This mattress was recommended to us. After some time, I noticed that my back pain has worsened and the mattress has become a little hollow, even though we went to Brick every time we take a shower and I said please change your mattress. The Iranian lady either lied or told the truth, they won't change it at all. If they said they would change it on the first day and how many years of warranty it has, we don't know what to do now. I wish we didn't buy from Brick and had bought from Slip Country because unlike Brick they keep their promises. Does the manager in this store work honestly? I bought a mattress for back pain relief, not just for looks. So, take your false guarantee and be honest with people

I made a corporate purchase and requested a specific date. On July 2nd, I got a call from the delivery people saying they were at my home; I guess I'm not; I was at work here, as I always am. The driver told me to call asap to the store I did, no answer, I called seven more times no response. Finally, I had to call the West Vancouver location and speak to the manager there. He told me he would take my order and ensure it was at my place on Tuesday as promised. Today I got a call saying it can't come until Wednesday; I took the day off on Tuesday. I have an important day at work on Wednesday, and then I go back into doubles until Sunday. The manager starts to laugh at my situation. This issue is funny to him, he says he can't help. I have now been ping pinged between sites and people from corporate regarding this issue. AVOID THE BRICK

I’m so happy for the experience that I had here. Sales associates are great. Ram our sale associate. He is so professional and friendly and I believe the main reason that I bought my sofa from there was him, honestly!
thanks for everything thing! Good job Ram!

I had called recently about a credit on my account that had been cancelled. I spoke to a lady named Linda Masi who was over the top in helping me figure out what happened to my credit. She was so efficient and understanding about my situation she called back and corrected things in a matter of an hour. I would commend the Brick for having Linda Masi as a capable efficient and understanding employee. Yours truly Sherrie-Dee Dragan

My mother and I recently shopped at the Coquitlam store and
our experience was amazing. Our salesperson Ram could not have
more helpful and attentive. He is by far the kindest salesperson I have
ever dealt with. Thank you for all your help.

It was Amazing shopping with “Mimi”, we buy a great sofa, she was given us a good offer and showing us what’s the best price, she is very friendly I recommend if you will shopping from brick just ask for “Mimi”

If I could give it a zero rating I certainly would. Paid extra for warranty and purchased "Canadian made sofas" that are completely ripped apart. Haven't heard back from any repair or had sofas picked up as they had planned. Will never shop here again they do NOT stick to their words and rip people off!

I referred a friend of mine to Julie. He has nothing the best to say about Julie. She listened to his needs and was very patient with him! (He's definitely a handful lol) She found him what he needed and said he'll only deal with her in the future. Thank you Julie for taking care of my friend!

I wanted to say thank you to Armann who helped me on Sept 21st. I went into the store on United Blvd to do some serious shopping of a bed, as I needed to finally improve my back and neck health and sleep hygiene. I looked around at the models and was hoping to find help but found 2 ladies on their phones. As I walked by, I heard one of the ladies talking about personal issues. Unfortunately, nobody asked me if I needed assistance. I finally approached a young gentleman named Armaan and he asked a few questions about my needs and showed me some bed models. I appreciated his authenticity and honesty. As I came close to choosing between 2 models, he quickly (without me asking) looked up shipping dates and advised that one of the models can be shipped this week while the other one may take months. I appreciated him looking into that right away. He also explained very well about mattress firmness and mattress protectors. He then took his time setting up monthly installments for me. I very much appreciated that someone helped me and gave me personal attention at a time when I really needed support!

I bought tv from this store very good deal and professional help special thanks to maryam she is professional and excellent customer service

I was in recently to purchase a gaming desk for my daughter and Julie was so helpful and pleasant to deal with. I don't know anything about these desks and she was able to help me and get the perfect one for my daughter!

I wish I could rate my experience as 0 stars.

I’m not one to typically write reviews, and especially make it public but I feel the need to share after our experience this year with The Brick here in BC. As a tenured senior leader in customer service I am so disappointed in this organization.

My husband and I purchased 5 Fridgidaire Gallery matching kitchen appliances back in August of last year for our new kitchen. Due to supply chain challenges, we didn’t receive all of them until February, which we had to continue to follow up to find out when they’d arrive. Our fridge/freezer and dishwasher began having issues and our fridge completely stopped working at the beginning of July. Just in time for us to welcome our first baby. Continuous email disconnect, poor communication, zero compassion, and zero empathy from The Brick. Not to mention the thousands of dollars in frozen food thrown out, and premade meals gone prior to us having a baby and the ridiculous amount of take out we’ve had to purchase for all meals for two people, plus formula against our plan for feeding our child exclusively. Over $4000 across the 3 months, (more than what our fridge cost)

After almost 3 months with “no inventory” or a resolution -we were finally advised by a Senior Manager named Sylvia that The Brick would give us a credit back for our fridge and they would honour a 4 year service plan as a service gesture or that we could wait until our fridge was back in stock. We entertained the idea of getting a fridge (due to the above mentioned immediate need for a fridge) so visited The Brick on United Blvd in Coquitlam.

Not only did they have a poor selection, it seems they are selling off old dirty returned fridges in the store. In a pandemic where cleanliness has been non negotiable, this additionally is unfortunate. We opted as a result of the poor selection and to our dismay of this Frigidaire product at The Brick, to wait for our now conveniently in stock fridge.

After providing our decision, Sylvia let us know that the Brick would only now be offering us a discount on the 4 year warranty rather than the aforementioned gesture. Not even an apology or a we appreciate your patience comment. Disappointed again. Some compassion and empathy would’ve gone along way had it been provided to us considering the circumstances of our exclusively breastfed child. Coming from someone in senior leadership, I can tell you after the thousands of dollars we spent and our current and future business is not appreciated here and there is no leadership taking our situation seriously. I hope others will read this and think twice about spending their hard earned money here.

I've been dealing with the brick for over 12 years but and I've delt with people that didn't care about their job. I've be dealing with Julie for the last year and made many purchases through her and I've recommended people to her that we all had nothing but positive things to say about her. She cares about about her clients and goes over and beyond. I highly recommend her to anyone she everything you want in sales person.

JULIE LADHANI provided us an excellent service when we shopped our mattress in the store. She also gave us the best deal we could get! Highly recommend her if anyone goes to this location.

Worst customer service experience. Lots of other furniture stores on United Blvd, go there and save a lot of time.

If I could give zero stars I would. We've been Brick customers for over 20 years but this has been the worst experience!
Terrible customer service, no proper communication between staff and customer, no clarity! VERY RUDE STAFF! There are many furniture shops in this area, go there and save your time!

If you are looking for great customer service from the Brick, you have to see Julie Landhani at the Coquitlam United Blvd location. She went over and above to accommodate our needs as we are very picky people and kept our newborn in mind when suggesting items in various departments.go see her she knows it all and will not steer you wrong.

It was finally time for a new bedroom suite for one of our children and furniture shopping is not something we look forward to. We went to this store as it's close to use and the saleswoman, Julie, showed us what was available, gave us a great price, and let us try a few of the mattresses out. Her service was great and she spent extra time to help us get our limit increased on our Brick card too to cover the purchase. It was a great experience, and not something we often see in a furniture store, so thank you.

I had wonderful service by Jag very professional and helpful. I would highly recommend if you're shopping for furniture go to him.

We had a great experience at this store! Jag was very friendly and helpful. We walked out with the exact sofa we were looking for at a great price, thanks to him.

Went at The brick coquitlam and was help by Jag, His really friendly and gave us good informations regarding the dining table set we purchase and warranties. I highly recommend asking for Jag when u stop by the store.

I am very pleased with the service I received from Jag. Helped me find the perfect appliances for my home! Couldn't be happier!

Went back to the Brick after 10 year of saying I wouldn't due to past bad experience. Happy to say it was worse than last time and even had my wife swearing as we left. Literally had my credit card in hand completing the sale when clerk said we couldn't have that price as sale started next day. Said come back then.said I drove a ways to get here.nothing. Would have bought and came back on the weekend. Sales associates seemed to almost avoid us so weird sales environment seeing as I come from that background.

Terrible customer service. We bought a sofa which was blue in the store, and received it as a dark grey. We spent more than 5 hours in the store to convict them about returning although we bought something more more more expensive than that sofa from them.

Bought a great mattress for an amazing price, Jag gave me amazing customer service and also helped me find the mattress that was right for me, definitely will be coming back in the future!

I came here to try out beds before either buying something online or from another store. Jag was earnest and hardworking and through him I bought something very nice from the Brick. It was a much better experience than I expected and I will tell my social circle to shop there in the future.

I went to buy furniture for my house this weekend. Jag and gulshan was so helpful. They wasn’t pushy. Jag attended me so well & given the good deal also. I highly recommend this store for there service

I had a great experience shopping at the brick. I got assistance from Jag. He was so patient and super helpful. Thank you Jag!

Don’t shop here worst customer service! The worst ever experience you could expect I paid for my order last year in July 2020 I paid over $30,000 for my order in full as they requested and still waiting for my fridge 1 year later hearing all the excuses you can think of I called 4 times in the last 10 days to speak to Darcy and get no phone call back just she will call u back she’s busy and they take my message after a full year of frustration I called to talk to the store manager Taylor 5 times leaving messages and same again incompetent and expect the same No Phone call! If managers have no time to call a frustrated Customer expect no help from anyone. How afraid can you be to talk to me? They are just ignoring me after taking my money! I do not recommend to deal with this company as I don’t care how busy you are you can’t return a call. This poor level of service has given me no option but I will be contacting my lawyer to discuss my options further And will post update.

I bought 3K worth of furniture and i assemble all of them except one Show piece table which had 4 page of instructions and i took to the store and request to assemble it for me so i can take but the denied the services and keep telling me that i can do it but i told them i can't it's so complicated but they didn't listen to me and keep forcing me to take it back. I was still willing to take back but to be assemble but they were not. When i bought they told its easy to assemble but its not very poor customer service make sure you have their words on written otherwise they sell the item later they denied to serve you. Its one time place to shop i will not go there and still regretting for my other purchases. Be careful.

Ordered a stove more than a month ago. They changed delivery time 3 times. We are already paying for it. Above all they called us to offer a brand that never heard off to replace our Samsung stove. They promised us delivery March 7, then March 17, then March 22. I’ll keep you posted

I dealt with Lauren for appliances and home furniture. She is very kind and helpful. She followed up when necessary. The best saleswoman on the floor.

Had a great experience at The Brick, Coquitlam store and a special mention to Jag who helped us and who has excellent customer service. Thanks!

Jag and gulshan at brick is really nice. They are very helpful and kind. I trust them with all of the recommendations because they provides us with best products and good deals.

Spent 1.5 hrs trying to do a $1100 cash purchase on a sofa. Finally just left as only 1/2 way through the transaction paperwork after wasting 1.5 hrs.

I had to come in to replace my broken bedroom set and luckily I was being helped by the wonderful Naz. She really took her time helping me to pick up the right pieces and my daughter wanted to add in that it's great place for kids cuz they have a lot of games

I would not recommend this location at all. We purchased a couch and love seat 4 years ago. We did not receive quality items. We have had to have them fixed under warranty 4 times and I am calling for a 5th time. I have had to call multiple times and leave multiple messages just to get someone to call me back. The level of customer service (or lack there of) is appalling. We currently have exposed wires in one couch rendering the reclining ability useless and now we are using our loveseat and it's probably going to be needing a repair as well. I wouldn't purchase here unless you were never going to use the furniture. I wouldnt bother asking for a manager to call to help sort out any issues either as they just won't call you back.

I bought my products about two week ago. Jag helped me a lot to buy the best products and i am so happy with purchase.

Had a matress that became bubbled up and felt sunk in on one side right at the 90 day mark, I was thrilled with the customer service provided. Brittany was super efficient, professional and friendly. She put my worries at ease, rectified my issues and was in contact the whole process. Thanks Brittnay for the amazing service and support, we will be back!

Jag the sales person did a great job helping us yesterday. Very professional and well informed sales representative. Job well done and we are very happy with our shopping experience.

It was really nice to see the brick enviroment, Mousa helped me out quickly with my little one and helped me find my desire sofa of all the time.
Thanks you Mousa and all the brick team.

Julie is a fantastic rep - didn't pressure us to buy and was professional and personable. We will return to shop with for future furniture and mattress needs.

Jay helped me 2 weeks back with my purchase and he made my shopping experience enjoyable. He was prompt, detailed and helpful. I will look for him next time if I need to make another purchase at the Brick.

It was my first experience at the Brick and really appreciate from guidance and suggestion which we received from sales person Jag. He helped me to reach on better deals as compared to other stores of the locality. Sales person Jag arranged a better deal for us and we appreciate his hard work. Good job

We had an amazing experience with the Brick Coquitlam. I have had pleasure of dealing with Pam for a number of furniture purchases and she has always been very knowledgable and friendly and provided absolutely excellent service in helping us to find the perfect pieces for our home. She really went above and beyond for us - I would definitely highly recommend!

I bought a table with its chairs, they sent a different one than the one I payed for. When I called they said they where out of stock, but promise to change it as soon as they got it, it's been a month, they have changed the table, but I still don't have my chairs.

We just visited the brick and it was a wonderful experience. Jagjit devoted a lot of his time patiently to make it a great experience for us. He is the best and is there for you to assist you with a big smile all the time. He knows what he’s doing perfectly and I highly recommend getting his help while you’re visiting.

The furniture we bought were nice but I didn’t like that the company doesn’t have a return policy. Sometimes we buy furniture and it doesn’t look the way we imagined. I think the company should have a return policy.

Also, I paid for delivery and they assembled the couch but not the table.

Update:

Just had a terrible experience with The Brick. I bought a dinner table with chairs. The salesperson said the chairs would be available for pickup (not for delivery because they didn’t have in stock and I paid for delivery!) mid February. They called two weeks later saying end of February. Today they called again and said end of April. How am I supposed to use the table with no chairs?

I went to the store and a lady from the customer service said there’s nothing she could do if the shipment is late. She also asked where we were from. When we said brazil, she said that’s why I’m “feisty”!

I’m so shocked and disappointed.

The brick has not only a terrible customer service but also is racist!

We are extremely happy with the service Jag provided us, with first purchasing a new bed in January, and once again purchasing a sectional sofa in March. He is a very pleasant, knowledgeable sales person, and we would highly recommend him.

In under 45 minutes Rob helped me pick out a bedframe, great mattress, mattress protector and pillow all within budget with super smooth delivery 3 days later. First and only stop needed after trying to compare online.

I purchased a sofa set from the Brick.

All furniture stores have sofas. But what makes one place like the Brick special are the staff who work here. They are always a notch above all the other furniture places, especially when it comes down to making a customer have a good buying experience.

Today, there were two special people at the Brick who helped my purchase a pleasant experience.

Fred Khorrami.

I bought the sofa set mostly because of the professional service from Fred Khorrami. He was extremely professional in the way he dealt with my needs. People like him make the Brick feel like home.

Mana (a Persian lady).

Then there was another person on the floor, a lady. Her name was Mana. Mana was an elegant lady, and was smart and tried all kinds of ways to make my purchase as pleasant and comfortable as possible.

Jag did a good job of making my purchase both easy and non pressured. I appreciated the feeling of getting the best possible price without having to push for it or be pressured. For me this was a big decision and one I made it the process of finalizing the purchase was made easy and stress free. Thanks!

Mousa helped us with the purchase of a LG washer. The service was great and not pushy at all. Would recommended going to see him. Thanks again for your help.

It was one of the best shopping experience we had so far and we were happy to have Qais as our sale associate. He was exceptionally good at bringing up the versatility of the products and went out of his way to ensure we picked up exactly what we were looking for. Furniture shopping was significantly less stressful for us with the help of an associate that genuinely cared about customers' satisfaction.

Wonderful place to shop for furniture, I truly felt taken care of and was given great customer service from the sales associate jag. He is absolutely the best person I have ever spoken to about buying furniture. I am very happy with everything I bought and highly recommend you shop at this specific location

Mousa was very helpful.i WENT TO BUY MY TV I WAS NOT SURE WHICH ONE WAS THE BEST, he WAS KNOWLEDGEABLE, RESPONSIBLE AND i RECOMMEND TO WHOEVER GOING TO THAT LOCATION ASK FOR HIM

I bought a sectional sofa from Brick. Unfortunately they couldn't pass my Building's hallway to get in to my apartment.
Luckily I got help from the salesperson GULSHAN. Finally I got another one even better than the last one.
Thank you so much GULSHAN! If I need something in future, you will be the first one I would ask for. Thanks again to all staff in Brick's Coquitlam branch!

The post sales service is awful. They don’t care and their warranty services is much worse. They want you to buy new ones. I will not recommend buying any furniture from them

Asked to be left alone 3 times however the high pressure sales person kept following and talking to us. To be fair, I've been here before and there were other good staff but this fellow is keeping us away

Needed to stage my place. Needed a few nice items and didn't want to spend too much. Brick was the right place. Dealt with Raman she was very helpful.

Nice place. Even though Leon's was giving me a better deal on the mattress I bought. I preferred to buy it from this location because I liked the service the sales person gave us.