The Brick

Great service in store, delivery to the door from friendly delivery folks. A pleasure to deal with from beginning to end

Awesome place to deal with
I’m sure the whole staff is epic Rebecca was awesome and thanks so much for the great service

Rebecca Smeets was our sales consultant and she made our experience very successful. And was not pushy, I don't like pushy sales people. It was a very good experience we will definitely be back.

The Brick does not stand by the services they offer. We bought a stove and dishwasher from The Brick including delivery, installation and removal of the old appliances. Delivery of the stove was fine but they left a plastic envelope with some paperwork on the back so it melted and filled our house with smoke the first time we used it. When it came time to deliver the dishwasher I had to argue with the CSR about removal even though it was on my bill of sale - I paid for it. When the dishwasher was installed, we woke up the next day to a flooded kitchen. We called the Brick and they told us to call the third party who installed it. We said no, we paid The Brick hundreds for this service and demanded they rectify. Why would we call back the same technician who admitted they weren’t a plumber and flooded our kitchen? They still refused. Two days later all the screws holding the top of the dishwasher in place fell out. Slimy company, I will never shop at The Brick again.

We were able to save a bit of money by buying a fridge and a dishwasher of the same brand name. Do your research and measurements and check online prior to visiting store. Having a good idea of what we wanted helped the sales team get us what we needed and saved everyone valuable time.

Rebecca at the Port Alberni location was extremely helpful during my first inquiry over the phone. Although I am not local, she helped with my order to be ordered and delivered. Knowledgeable, honest and easy help with our purchase!

I had great a experience with the Brick! The staff are friendly, knowledgeable, and helped find me the best bed for my price point! Will go again and absolutely recommend them! Cheers

We found what we were looking for with knowledgeable staff and professional courtesy and competitive pricing
Very pleased with our purchase

Amazing service as always walked in was helped immediately found and bought what I was looking for immediately!

All around great experience shopping at our local Brick location. We received excellent customer service and delivery was as expected.

Very helpful and knowledgeable staff pitch their products in a very low pressure way. Product quality is in line with the prices or better, and there is a pretty good selection for a small city store.

We had great people help us with our purchases and are very happy with all we did buy. And the delivery guys were the best. Thank you so much.

After shopping at different stores, Rebecca helped us pick the right tv with her knowledge of the different options that come with tv’s. We are happy and confident we chose the right product for what we were looking for and got our product at a great price! Will be definitely shopping here again.

I had a great experience today purchasing a mattress set at The Brick. What made it more special is I've been assisted by Monika from Port Alberni. She's so helpful and very accommodating. Thank you The Brick and I'm looking forward to purchase more appliances with you in the near future. It's all worth it!

Chatted with Monika about a warranty claim fir a mattress. She was super helpful and provided me with all the information I requested. Thank you Monika! You are the best.

I had questions that needed answers and Monika was very helpful to answer my questions and helped me to get the item I wanted.