The Co-operators - Solve Insurance Services Inc

Staff aren't interested in helping clients in the office. More interested in looking busy with paper work. Save yourself the time and go somewhere else

Seems like everytime i go they are closed now open sundays. Double check online ok open 10am sunday. Get there and oh nope new hours closed sundays again. Super annoying

Very poor customer relations skills. I have regret even walking in. I guess they just dont like blue collars? Really hope management can hire some individuals who actually enjoy their job and provide good service ive came to expect over 8 years of dealing with them. Do yourself a favour and just go to sussex as they are friendly and always welcome customers.

I always use this business for my vehicle insurance.fast efficient, courteous, always.reccomended.

Very poorly run insurance broker inconsistent service. Extremely difficult to work with and Incapable of handling basic requests. I’d avoid using this location. There are better brokers in the West Kelowna area.

Super friendly and helpful staff, whether asking for information or signing up for insurance. Quick service, made simple!

Melanie Lind was a joy to deal with. Knowledgeable and friendly, thinking outside the box and going above and beyond in my opinion.

Absolutely horrendous customer service. Even after have two other home insured through cooperators. It didn't seem to matter. Treated me like dirt.

I've been going here for my ICBC renewals since it opened as it is close to my house. I simply buy the basic coverage so it's a no brainier each time. Unlike other agencies I've dealt with, they realize from my grey hair that I've have done the ICBC rodeo enough times to know what I want. They never tried to upsell me. I appreciate that. They get the job done with minimal fuss.

Insurance is an inconvenient necessity. Until ICBC gets into the new millenium and has online renewals like every other private provider, I'll continue to come here. Too bad for the brokers but that's life in the digi-age.

I'm about to renew by phone during the current Covid antisocial networking. Well, I guess baby steps for ICBC are better than nothing.