The Elgin Medical Clinic

I have been seeing my family doctor there since I was born and have always received professional and excellent care and attention.

Although, it is sometimes difficult to get an appointment with short notice I have always been able to get in within a week or 2.

The receptionists have always been kind, empathetic, and professional.

Really? Review a medical clinic?

OK Google. Well, I am biased because my family doctor literally saved my life and he practices out of here.and I have been a patient at this clinic for 34 years. The receptionists have taken care of me since I was a child, and again, my physician has literally saved my life.

So take what you will.thank you.

I am a new patient to the clinic waited two months to get in and see the doctor. As I am driving to my first appointment to meet the doctor they cancel 20min before and tell me they are no longer taking new patients. I was quite taken back as I took the day off work and have turned down another doctor over the two months of waiting. Now I am back to square one looking for a new doctor very unprofessional.

We have loved Elgin medical! Dr. Wong helped us welcome our sweet babies into the world. His assistant Natalie has been such a kind and helpful resource for us. Dr. Enafaty is an excellent family doctor. The front desk is so helpful with (or sometimes rebooking) appointments. And nurse Donciag is our favourite lady for our children’s vaccines. Highly recommend this clinic and the wonderful staff!

Nothing more but compassion and comfort from Dr Maunsell and his staff my daughter and I have been coming here for years and always comfortable and very well taken care of we trust our dr percent

Wow. What a terrible clinic. I came to drop off my wife's test device they loaned and the elderly white receptionist was so rude. No hello, just a blank stare with a dead grin (no mask).

I told her I was dropping off and what it was to the best of my knowledge. She asked what it was, and handed me a mask. I explained I wasn't sure, put the mask on, said it was for my girlfriend by her name and then she took it, said bye and that it's.

Just not a very welcome place. I'd never go here. At least not if she worked here.

We moved to Poco in 2018 and would like to have a family doctor within the community. We have a family doctor in Surrey and retiring soon so I contacted and asked Fraser Northwest Division of Family Practice around early April 2022 to put me on a waitlist for a family doctor in Poco. They are aware of my situation and was happy to put me on a waitlist as long as I am willing to wait. November 2022, Fraser Northwest Division of Family Practice contacted me and informed me that Dr. Enafaty will take our family as new patients. They asked me to let the clinic know that I am calling to request an intake form/questionnaire for attachment to Dr. Enafaty. It was also noted on the email that Dr. Enafaty is only accepting patients off of the waiting list, so I need mention I was referred by Jordana at the Fraser Northwest Division. I called the medical office and asked for an appointment and informed/explained them. I guess I was not clear or the receptionist had a hard time understanding me - but she said that Dr. Enafaty is not taking any new patients and she can put me to another doctor (i forgot which one). The receptionist was not very friendly and her voice was so stern, I don’t feel welcome. Anyway, as I was booking an appointment - she asked me some questions and I mentioned that I have a family doctor in Surrey. That’s when she told me that the clinic will not take us since we have a family doctor already - I wanted to explain her the situation but she cut me off and was firm that they will not take us regardless the reasons and I should contact Jordana from Family Practice to tell my concern and just cut me off. She said ‘bye, cannot help you’ then hanged up the phone. She also told me that I should drive to Surrey and its not too far to see my family doctor. Anyway, I did not bother as I would gladly not go to this clinic if they have this kind of receptionist. No compassion! Was rude and sounded very mean. I contacted the Family Practice again to put me on a waitlist but not on this clinic.

The MOA's are all over the place and having forms filled out is a nightmare here! Please do a better job as this causes many delays in medical treatment.

Doctors are great, have been seeing them for years. Reception though is a whole other nightmare of a story. I know for a fact that when I call there are 0-2 people in that waiting room, yet I'm on hold anywhere from 18-30 minutes! What is so difficult for you to answer the phone! You are a doctor's office that obviously needs a whole staffing overhaul. You guys would make great librarians as you are good at not talking.

I looking for some family doctor but before accepting it I wanna try it before. That's why I call to this clinic and ask to make appointment like new customer. The lady on resorption tell me that I must go to their web site then make registration put my name on waiting list. I said ok if I do it how long I must waiting for response like 1-2-5 days she tell me brilliant answer -" I don't have no idea ". Than my question if I need doctor now wanna visit see it face to face realized if I like this person or not I must stay in list for unnoun time and after that find out who are this people and what they can do. Like for me it's totally not good kind of service for people and probably their future customers.

My doctor there is AWESOME, however I just sat on hold for 40 mins to ask a question of the front staff. I give the doctor 5 Stars but the front staff are 2 at best

Dr Hasham and all the staff are extremely good people and friendly! Going there since I remember! Long time!
I love the fact nice people like them still around and helping people all year around!

This place is an absolute joke. After waiting weeks and showing up for an appointment, the doctor refused to see me since I had visited another doctor months ago. Said his college wouldn’t allow that. Don’t waste your time with these jokers. I certainly wouldn’t trust my health to them.

Terrible clinic and experiences. The front staff is miserable and unkind regardless of how nice you are. Patients should be able to ask questions without getting rude and snarky responses. Doctor barely sees me in person and surely misses checks and balances to patients when he asks no questions or requests no blood work for prescription renewals.then does not fax the prescription renewal to the pharmacy. I dread having to call this clinic and there should be someone to hold them accountable to their terrible service of human rights here in Canada.