Anu assisted me with the purchase of a wedge foam pillow fairly recently. It was my first wedge pillow, and naturally I was curious. Anu would answer my questions but she seemed checked out and disinterested, as if she wished she were anywhere else but there. I repeated my full name and phone number for her for the order twice, and on a hunch before leaving, I asked to check their accuracy. She indeed had made errors in both.
On my second visit to pick the pillow up, I inquired about a second wedge pillow case, and I was surprised that she said they do not sell them. When I asked where she recommend I go to get one, she told me "somewhere else". Regarding the product itself, I like my wedge pillow, and use it every day.
I honestly had a terrible experience here. The woman working there seemed incredibly inconvenienced to be helping me. I do not have a lot of knowledge about foam and she made no effort to answer my questions or explain my options even though there was no one else in the shop.
I recently made cushions for my DIY banquette. I am very happy with results and the service I received from Anu at the West Broadway location. I initially made a big mistake in the foam measurements and had them cut to the wrong sizes. I assumed I had to purchase new foam pieces. Fortunately Anu explained that she could glue the pieces together to get the correct sizes. It took 10 minutes and was free of charge. Worth mentioning that when I shopped around I was pleasantly surprised to discover that the Foam Shop had the best prices.
This excellent store provides high quality comfort and our discussion with Anu provided the necessary information for us to choose a new Serenity Queen Mattress and 3 cut to size sofa inserts.such a friendly and knowledgeable staff.
Ordered a travel bed online and had it shipped across the country. Received an excellent product! Would recommend to anyone needing a compact solution for extra guests.
Took my vague hand waves and pointing about what I needed added to a medical brace, made it, and had it waiting for me in less time than it took to grab coffee across the street.
I love this place. Fast and friendly service. Brought in my four cushions to replace the down with foam. Everything finished within 2 hours. Sofa finally comfortable again!
My husband, Patrick, and I are starting a camper rental company and looked high and low for a 48" wide trifold mattress - only to discover this company in our own backyard! We received them quickly and just fit them into the van to try them out. We are super stoked at the quality and comfort! We know we will have very happy campers and look forward to growing our business with more purchases of this awesome mattress
They are very helpful and efficient. Needed a very old foam wedge covered when the zipper broke. They were able to take care of this quickly without trying to upsell us a whole new wedge despite the fact that the foam is getting old. Thank you for your service.