The Home Depot

Went into the Langford store to pick up a few items and look at BBQs. Right away we were greeted by a sales associate, Graham. Wow, what an experience! Graham was extremely professional and knowledgeable. He answered all of our questions and gave us helpful recommendations based on our needs. He gave us the time to doscuss then made sure to follow up when were ready to make a decision.
The staff at self checkout were extremely helpful and attentive as well.
Overall, an great shopping experience here today. Thank you Graham.

Courteous staff, Knowledgeable of where items are.
And help us is our purchase putting it into the vehicle.
I would recommend this business location

So how to home delivery marked a big x on the lawn where to land the material? If the driver had to take him two steps to the left he would have seen it instead. Landed all the material in my driveway then I call management just to let them know and management tells me there's always option b. That's no delivery at all! Attitude reflects leadership. It starts from the top

Ken in tool rentals is a very knowledgeable and helpful person. Being semi-retired he only works PT, but I may tailor my rentals around his work schedule!

The paint department was useless. Confirmed products online that were supposed to be in stock, then came to the store to pick up. Two employees in the paint department did the bare minimum to look at the stock on the shelf, then said they do not have the product, then sat there talking. No effort to look for one of the 8 products the store apparently had in stock. Waste of a drive from downtown Victoria, for no help and poor service. Won't use Home Depot anymore.

Went in to buy a lawnmower that the website said was in stock. None of the employees knew where they were. 1 employee attempted to help but quickly went elsewhere to help another customer. Another employee said to order online for pickup.what a waste of time.

Hope a store manager sees this and can address customer service desk training.
I bought a Cadet Bathtub with Right Hand drain a couple days a go. When I opened it up today, it turned out the bathtub has a Left Hand drain. I double checked to box and receipt - both say RH. I came back to home Depot to have it exchanged. The tub I bought originally was open box, so I figured that the mistake happened when it was repackaged.
I went to the returns desk to have it exchanged. I asked to confirm that they actually have RH models in stock, the lady said that she does not know and I have to go to the tub section to find out. I guess checking in the computer for a customer is outside of scope of her duties? Whatever. After she refunds the tub, she makes a snarky remark that when I go to pick out the new tub I should make sure I look at the tag and get "the other one" from the one I have on the receipt. Clearly she assumed I made the mistake of not checking which side the drain is on. I quickly explained again what had happened and that the tub was packaged in incorrect box to which I got an "ok".
I go to the tub section, pick out new, packaged RH Cadet tub, but peek inside one of the handle holes to make sure it is correct tub inside. Does not look like it. I ask one of your employees in kitchen/bathtub section to open it up, and sure enough, LH tub in RH box. That employee helped me open up another one to find correct tub in correct box. You can check with that section to confirm this is what happened. They will probably bring it up themselves (I hope).
So in the end I wasted like 2 hours going back and forth loading, unloading and hauling a bathtub because your packaging is wrong, and almost wasted double that with another tub. Instead of some kind of apology or at least understanding from your customer service staff for the troubles, I got snarky remarks trying to make me feel like an idiot.
I don't want to post the name of the rep here, but will gladly provide it privately.

Would give 0 stars to the Manager Ryan Sagal if I could. Absolutely no concept of customer service and retention. I'm surprised he's managing a home depot. Home depot just lost a loyal commercial customer spending north of 100k a year at their locations throughout Canada.

I love working around my house and fix things like pro. I need a place where I can find everything and Homedepot is the right place. Excellent.

The staff is very helpful. My only complaint is like Walmart they are getting away from cashiers, I don't like that there are no cashiers at the regular checkouts! People need jobs, and since these companies don't pay me, nor do I get discounts for self check outs I refuse to use them! Otherwise always happy to shop at Home Depot!

Mixed, it was great shopping and found everything we wanted that was in stock. No poolkits they are on backorder forever.

While looking a tad confused and maybe a bit overwhelmed I was greeted by a gentleman asking if I needed assistance. I gave a vague description of what I needed and he asked for more details in order to help me better. After heading what my project was about, he not only found me exactly what I needed, he cut the wood and made my day that much easier. This is the type of service that keeps me coming g back to H. D.and not the other building stores. Thank you!

I WISH I COULD GIVER LESS THAN ONE STAR.
You pay before receiving any service, you have a contract with a delivery date, and you get a phone call after 5 weeks informing you that your order will arrive +13 weeks.

Home Depot has a wide (but not particularly deep) variety of home improvement items, tools and appliances. The return policy is very reasonable. The customer service is okay if you can find someone but the staffing levels and service seem to be down from what they used to be. Same with inventory; it seems like more and more often lately I have had to turn to specialty stores for items I used to find here. Or maybe I am just getting fussier.

Well, here we are waiting 20 minutes on curbside pickup. No one else is waiting! I called them twice, the lady would not wait for me to give her any information, just said I will let them know and hung up. Twice. Piss poor customer service. Why have curbside pickup? They obviously are unorganized and don't care how long people wait. At least call or email us why we sit here and say there is a delay. Why email and say put order is ready and then it is not ready! Finally, 25 minutes later and someone finally brings it out. Next time, we go to Lowes.

Massive Scam - Lowest price Guarantee - Posted in the wood section of Home Depot. I go to the front desk ask for a price match. TOLD " We dont price match WOOD since March 2020 when Covid started" I politely ask -Why are there signs in the wood section GUARANTEED LOWEST PRICE. Rudely states again "We dont price match"
I ask to see the Manager.
Manager tells me it has to be the same VENDOR supplying the wood. I explain its the same wood. OH.but it has to be the same VENDOR.
Look at the pictures FOLKS in the store I have posted. It does not state that. I explain that it is the same vendor

So basically LOWEST PRICE GUARANTEE. BUT
- Has to be from the same TREE
- Same Lumberjack cutting the wood
- Cut on the same day

Massive act of deception.in your advertising shame on you

I went in looking for a battery powered lawnmower for my dad. The service was good considering they were understaffed for the amount of customers.

Found what I was looking for: Pre-hung interior door, valuepak of trim and some metric screws. The associate that helped was friendly and helpful.

Looking for bedding plants. Selection was OK. Though it may be delivery is affected by the pandemic and plants aren't a priority.

Tried renting a carpet cleaner for next week on the "award winning website" which was buggy and unresponsive. Then when I called the store I was on hold for 20 minutes just to be told I had to come in the book the cleaner. Come on.

I bought three appliances and then my reno project fell apart and I had to return them 4 hours after buying them. It was an arduous process due to the retro refrigerator I bought. It wouldn't return simply so it took many phone calls and two trips out to the Langford store to get it returned.

It was frustrating but So-Ann at the customer service desk tried to help me the first time and succeeded the second time. She was professional, courteous and made it obvious she really wanted to resolve the matter.

So Home Depot gets four stars instead of one, despite my frustration because of the quality of service I received from So-Ann.

One only bug for me.the self check outs. A recipe for theft. I want a human to check me out. I hate being forced to check myself out. One day stores will realize the value in interaction with customers as a way to keep their business.psychologically speaking, shopping is a practical, educational and social event. It's not that I want to be coddled, it's that it's nice when someone smiles with their eyes, scans your stuff, notices imperfections, tells you about sales related to what you're buying, asks if you need help to the car and wishes you well.

The other option store owners seem to be going towards Is I come into the store, I find what I want, I scan the thing myself and bag it and I leave. Maybe someone says have a nice day, maybe not.

Not keeping connections going on a human level makes everyone less caring. So what if Joe has a card with a cheaper code on it and that's the code that goes in the machine.

I called to ask about renting an aerator. The person who answered the phone was rude, dismissive, unhelpful, and said "I don't know" several times. He seemed irritated, as if I was interrupting something more important. A customer on the phone is still a customer. I called also called Lowe's, and although they don't offer tool rentals, they recommended another place that does. THAT is good customer service. Thumbs down, Home Depot.

Very disappointed, my mom bought a gas stove before Christmas, it finally arrived 2 weeks ago (not the issue) and no one would show up to hook it up, a service that my mom already paid Home Depot for, in spite of many calls and visits to the store, sleepless nights, 15 hours on the phone over the past 2 weeks, 3 no show appointments from the gas fitter at ResCom and now you won't take your stove back because she has had it more then 48 hours! Shame on you.
Edit: my mother refuses to have any more communication with Home Depot, her stomach does flips just thinking about having to deal with you again (she has been on the phone with every department and personally drove back to the store and spoke to someone in the department, she was left on hold numerous times, disconnected, no call backs, no apologies, and given misinformation) she has had to hire her own gas fitter to come hook up her stove, perhaps she will be able to get her new stove out the living room this week and into the kitchen where it belongs.

Drove 20 minutes out of our way to buy a specific bit that said there were 48 in stock at this location only. Surprisingly, there were zero bits at the location and not even a place for the bits to go on the wall. Sub-par customer service when we reached out for assistance which solidified a poor review and avoiding this location in the future

I like Home Depot, they always have what I'm looking for and the staff are very helpful.if they don't know, they send me to someone who does.

Employee told me to get a real job, and that I was a criminal along with other profanities, and proceeded to follow me around the store. I have a well paying job, i am 34 years old, clean cut, and wearing expensive clothing, so my looks wouldn't have been a factor. I then went to the manager, and she was acting as if, I was feeding her bull.so in my opinion, the employees there are horrible people! And I will never shop there again.

I finally found what I was looking for. The price was a bit high but at least they did have what I was looking for. I could not find an employee that was willing to answer any questions. I had no problem with service at the competition down the road