The Salvation Army Thrift Store

Selling fake Loubitons for this price is horrible! I told an employee they’re fake and she said, “Someone will buy them for that. ” Then the manager chimed in and said “Who cares if they’re fake, someone made them to wear. ”

I get that these employees are clueless when it comes to luxury items, but then why price them at $150? !

Story time! I picked out a vest that I liked and went up to the till. The cashier looked at the tag, mumbled something, and took the vest to the backroom for 5 minutes. Now a line had formed behind me and the cashier finally came back (with attitude) saying that it was priced wrong and I had to pay more! The cashier had actually gone into the back and put a different price tag on it! Unbelievable. Never shopping here again.

Used to be a good store, but as of late their prices have skyrocketed to insanely unreasonable prices. They keep forgetting that they are selling used items, and yet they seem to think it is appropriate for them to price items at new prices. Sometimes they even price items to what they see online like eBay and otherwise. But what they don't know is eBay and stores like that cater to two countries whereas Salvation Army caters to small tiny neighborhood. So salvation army, don't get so cocky otherwise you'd be stuck with the items a lot longer then necessary.

Called on the phone that they will accept my new mattress. When I arrived, they changed their mind. The staff started bulls***ing, e.g. Our company policy actually doesn't allow mattress.we got mattress from a variety of sources. So why didn't you tell me on the phone? Shame on you! Dishonest business wasted my time.

I ended up selling on Facebook marketplace for $200.

Handful of clothing items…. But you can’t try them on? Makes no sense to not have the fitting rooms open.

Whatever happened to nonprofit and making things affordable for the common folks? This Salvation Army is reselling free donated goods at a premium. Way over the top pricing for something that was donated for free. Everything is $3 to $10 or more than what it's worth. Some things are over the price than what's worth in a regular retail store. A small tea cup $5.99, small water jug $12.99? These are $2 and $5 at best. Incredible! They are neat and organized, but beware of the ridiculous prices. I will not shop and I will not donate anything to the Salvation Army here. I simply walked out.

Over-priced beyond my expectations. Coffee mugs are often $5 to $6 for basic used mugs. Found something without a tag, forget it they take it and tell you come back some other day. Clothing can cost more than new. Priced much higher than other Salvation Army stores in Surrey and all surrounding thrift stores are about half the price.

This White Rock store is BEST! Prices are BEST! Selection are NEST! Employees BEST! I highly RECOMMEND. GREAT Job Sally Anne. Bless you ALL. Thank you for my WONDERFUL Time/Purchases.

It was a clean store and the items were well stocked and easy to find. Price point on some items was not so thrifty.

Very clean, organized and great prices. Staff is very friendly. One of my favorite thrift stores.

Let's start with the positives: they have a large selection of items, and if you're really skillfull you can find a bargain. Shout out to Jay - he's very nice. Be careful of Shirley. She is very grumpy and rude. My friend tried to buy a belt and she yanked it away from her because it didn't have a price tag on it. She didn't even apologize. Also they are gouging prices - I bought a cheap wooden craft that was given out at a festival and they had it priced at $6. Keep in mind that this was handed out for free. FOR FREE!

Voss is only $2.50 (including water) at the grocery store lol
This is NUTS!
Someone needs to get ahold of themselves when pricing items.
You’re a charity, you receive these items for free and you’re pricing many people out of being able to afford to shop here for clothes and necessary items.

Oh I forgot one time I was charged by accident an extra $30. That’s fine, people make mistakes.
Anyway, I went back to get my $30 refund and they said I can’t get a refund. I can only spend that at the store and I also couldn’t get a coupon to use later, I had to spend it right then. I know that’s common practice with returns, but not a mistake made on your end. I didn’t have time to shop, and didn’t want to spend that money at your shop. That is literally stealing. You overcharge me and tell me I need to spend it at your shop? Right that moment? What?

Half your merchandise is ripped and stained and you still price it 10x higher than it should be. Give your head a shake!

Some items still have their original tags on them and are cheaper than the salvation army’s price. Stop being so greedy

Decent Thrift Store, I find it a little cramped and unorganized compared to others, but I do enjoy spending an afternoon browsing the shelves. Most of the staff are nice in there too, never had a bad experience!

Very tidy for once but not as interesting selectionwise, this time, I found. Prices much higher than all other thrift stores in the area too. Ie a skirt $9 here, a nicer one of better quality near semiahmoo mall is $5.

Overpriced to the point they’re trying to sell a jacket with a broken zipper for $20, the jacket is not worth this much money, especially in the condition it is. These people are so greedy I hope it back fires at you, whoever price gauges customers like myself who go to thrift store because we can’t afford to shop at a mall. This store is disrespectful towards low income people.

The prices at this store are exorbitant. I found several things that I have seen brand new, in other (non thrift) stores and the prices in this particular branch (White Rock) of Salvation Army were much higher than the original prices. Someone had donated a collection of camels that ranged from Dollar Store qualiy to better made ones. The minimum price I observed was $3.99. A small china, soya sauce bowl priced at $1.99 at T& T Supermarket was priced at $6.99. When leaving the store as the cashier was the only staff person visible I gave her my feedback. She just kept mumbling "I don't know". This is a lady I have seen working for the company for over 15 years. I have seen her in other branches and she is otherwise quite articulate. Perhaps she isn't allowed to forward feedback but she could have told me how to do it. This is not a thrift store; its a regular business that retains maximum income from sales with poor service and unfair exchange policies with no refund options.

It's not a bad thrift store but a lot of the items I feel it overpriced maybe it's the area maybe they feel the brand names entitled to a better price but really I don't think so you can't sell you can't make money and if you can't make money you can't hire new employees and you can't grow the business better that's just my opinion I do understand overhead and output cost so still a little pricey

Passed by this Salvation Army a handful of times in the past and finally decided to stop by.
Items are higher priced than the average thrift store.
Staff was rude as mentioned by multiple other reviews here.

I was served by Shirley today and presented her with my 20% off coupon, which she did not apply to the items because she was distracted talking to another costumer and her colleague. I kindly asked if she could re do the transaction so that the coupon could be applied. She said that its not possible to do that.
Not pleased with her condescending and unpleasant service. Will not be back.

It a great place to drop off your
Clothing and ECT thing's you don't need
Anymore and just taking up space

This is one of the best Sally Anns in the Metro Vancouver area. It's huge and has a great selection if everything. I found a great pair of comfy shoes for work which appear to be barely worn!

Bought a jacket, noticed when I got home that the zipper was damaged beyond repair. I tried to return it within the specified time limit. They would only let me do an exchange since the tag had been removed but I did bring the tag with me. I could not find anything that I liked that was the same price so I asked if I could receive a store credit. They refused. Poor customer service.

This is my favourite location to drop off any donations I have! They are almost always accepting, except for when the store was flooded. The staff are super friendly and always help me out! After donating, I get a 20% off coupon for my next $20 purchase in store.

I find them to be a bit pricey, but i can usually find something good, and it goes to a good cause i guess.

Unfortunately the staff at this location are incredibly rude. If items other than large furniture are not being accepted for donation because of COVID-19, this should be listed on your website.

Salvation Army. A good place to find various second hand items such as clothing, home decor and kitchen utensils. The store is very clean and organized. The team members are very attentive to provide assistance. The overall flow of the store is set to provide you with ideas of the items they have available for sale at a very reasonable prices. Recycling is a good thing. Go and take a look. I am sure they will have something you might want.

I have been coming to this place on and off for over 15 years. I always come back due to my love for thrift stores. Sadly I finally have to leave a review after all this time. I have never had a good experience. The staff always treats everyone so rude. They act annoyed when dealing with customers and order them around as if they have control over them. The items are also extremely overpriced. I have found items priced for more than they would be new.

Wow, why buy anything new? So much more variety than “this season’s” fashion that is same at all stores. And of course prices are amazing.
From small furniture pieces to art and anything imaginable for the kitchen and dining, it’s all there, helping us save and recycle in the best way possible.

Staff are friendly and reasonable prices. Discount coupon for donations. Nice shoe selection. They also have a section with very new clothing items, must be stock from other retail locations.

Very disorganised, only come here rarely but am always discouraged by the disorganisation and what feels like items just strewn all about the shelves. The shoes and adults clothing was organised, but the rest was not.
Also, I don't recall Salvation army being so expensive in previous years. It's like value village pricing now.

Good selection. Great prices. Large store with a ton of different items from clothes to book and games.they also have a ton of Knick knacks!

Unimpressive.staff fellow was helpful and nice but atmosphere was stressed and overall experience LEFT me feeling like I wasted my time.

Nicely organized but there prices are getting to high. All the stuff is donated and lower income families can't afford much.

What a great thrift store! Plenty of selection and reasonable prices. I always find something fabulous!

Awesome store and great staff. Always find really good deals. Some stuff is quite overpriced but all in all I love shopping here.

Items are over priced for a thrift store, it's more and more like a Value Village now in pricing. This location tends to be a bit dirty and cluttered in its layout. Table lamps with lampshades on the floor, I saw the same lamp get knocked over multiple time by different customers. Lots of broken or shabby/worn out items on the shelves.

Amazing thrift store. Packed with a wide selection of reasonably priced stuff for every room in your home. Great staff as well.

Consistently well stocked and happily staffed, great place to browse through records and find hidden treasures for a deal.