The Source

Fantastic customer service and support! Extremely knowledgeable staff. An excellent experience over all.

Mike was very helpful and friendly and knowledgeable. Very smart and likes explaining things to me that I don’t understand. Will be back for more purchases very soon. Excellent advice and personality!

Ray helped me to get a new phone! I walked in helpless as my old phone stopped working, I had never tried out virgin mobile but he helped me switch over with no hassles and walk out with a newer model of the iPhone for the same price I was paying for my old broken one! He was friendly and helpful and even though it did take a while as my screen wouldn’t work he was patient and humble! I will definitely be recommending anyone to head to this source! Thank you again!

Nicole at the source in parksville was extreamly knolageable and helpfull with getting everything i neede and helped me trouble shoot other issues i had with my phone. If you need help go to her.

Fantastic service from Ray at the Parksville location! Ended up with an updated mobile account because he asked all the right questions! Thank you Ray! The entire crew working today were fantastic and super friendly and knowledgeable! Will continue to be a regular shopper!

Twice now I’ve received poor customer service from the same individual. The first time, I let it go. The second time I’m choosing to leave a review. I’m not the sharpest tool in the shed when it comes to technology so I realize I may be annoying. However, I do not need to be treated with such apathy. I’ll be going to London drugs from now on just like I used to. Forget buying local for this gal.

Ray, the Source employee in Parksville is the best. He saves my bacon on phone issues. Saves me money on my Virgin Mobile phone plans at every opportunity and makes me feel like a valued customer. I can't say enough good things about Ray and the rest of the staff at Parksville Source.
Keep up the good work guys!

I cannot express in words my HUGE amounts of gratitude to Nicole for helping me with my purchase of a new phone a few weeks ago. I realistically could not go in to the store with my daycare - 5 kids (4 of them being 3 and under). My phone had completely died and I needed a phone for emergencies asap! After a phone call to the store, Nicole had told me she could look at my phone and leave it with her. In the meantime I would go to the park and when I returned she managed to give me some options. She had priced out SO many options of new phone plans and presented a seamless transaction when I returned. She had sticky notes of all options, phones and my account all pulled up and ready to go. She had an employee in the store so she was able to come right out to my vehicle. The end result was incredible. She was able to get me a new up and running phone and paperwork done like a drive thru service. I am thrilled with my service I received. You SAVED the day. Thank you! Best customer service

I am leaving this review at the request of my Mom who went to The Source to purchase and set up her new iPhone. Derik spent over and hour with her and was both helpful and patient. He did a great job!