Tiki Time Tours

Disappointed with Tiki Tour Kelowna due to their refusal to issue a refund amidst the Kelowna wildfires, a genuine emergency. The inflexibility in their refund policy, even in crisis situations, is concerning and warrants attention. I've observed a pattern in the negative reviews, which frequently cite issues with refunds during emergencies. Additionally, the company’s responses to these reviews appear to be repetitive and lack personalization. It's essential for potential customers to be aware of these practices and for Tiki Tour to reassess their approach to customer service and feedback management.

Unable to reason with these people, they're scammers and would not refund my group for over a thousand dollars for boats when the city was in a state of emergency due to the wildfires. They will use their little excuse for a contract to scam their way out of this robbery. My group is not from Canada, so we cannot go back for their 1 year duration. Before you say my name is not registered with booking.of course we all split money on tours. REFUND PEOPLE THEIR MONEY THIEVES!

Due to the forest fire in Kelowna the company would not give us a refund. These are unforeseen natural disasters. The company only cares about their bottom line profit and putting themselves in the customer's shoes. Terrible business ethics.

If this was a false, does it mean you will refund us the money?

Not willing to issue refund due to the wildfire in Kelowna. This company is a joke.

Notice how all the replies to the negative reviews are copy and paste? And notice how all the negative reviews have one thing in common? (Fail to refund in a state of emergency!) For those defending this company on how they're the victim of people trying to make them look bad, just wait until you have to cancel your booking with them and they refuse to do so.

Also wouldn't be surprised they use their own employees to write some positive reviews for themselves.

We had a great experience with Tiki Tours on our wine tour for a bachelorette party!
Kenn was lively, has great spirit, kept the fun and music going and is a photo & boomerang pro!
Thank you for your patience with our rowdy group

Highly recommend Tiki Time Tours! Our group of 6 chose the Pontiki tour for my bestie's bachelorette. It started off with a Wine Tour to 4 different places. Ken was our tour guide/driver. He had great energy, was so kind, kept us on schedule and offered to take photos. Then it ended with a boat ride with Doug! He knew a lot about the lake and took us all around the lake and even to the Tiki Bar. We had a lot of fun and will definitely use this tour in the future!

A must see and do when in Kelowna. The Tiki bus is so unique and fun there are allot of different tours we decided on Tiki Time Tours to try something different and were not disappointed.

Amazing 5* service from the moment we contacted their office to how well everything went on our tour. Definitely will book again!

My group rented the Tiki boat for a bachelorette and we had a fantastic time! Our captain (Scott) was awesome and a joy to spend our tour with. Everyone (including the bride) said the tiki boat was the highlight of their weekend! Highly recommend:)

Kenn was very professional and friendly. Respect his rules and you will have a great time. Thanks for the good time Kenn. See you next time

Our friends had an amazing experience with KENN (the second N is silent). He did magic tricks and really took care of the group. The playlist was a bop and we were right on time for every winery. Highly recommend!

What an absolute blast! Our driver Ken was so much fun and really made our tour worth it. We had 14 Woman, 20s, 30s, 40s and 50s. That had an incredible experience touring 4 Wineries in Kelowna. The bus was comfortable with lots of room, the music was a perfect additional as Ken had the whole bus singing, I am pretty sure we were the bus that everyone wishes they were on. 5 stars for sure. One of the SEINT sisters
This is a must do if you are in Kelowna

A group of 10 of us booked the wine and boat tour and had such a fun time. Our tour guides Kenn and Jason were great and made the day even better. Would definitely book again!

We did the tour on the tiki bus with Kenn and it was absolutely amazing! The highlight of our experience in Kelowna! The best dad jokes, bus driving and overall wine experience you can imagine. He didn’t care at all that my friends and I absolutely killed his ear drums with our terrible drunken karaoke on the bus! Highly recommend to anyone wanting a fun atmosphere, host, and party atmosphere for a wine tour.

AWFUL TOUR COMPANY STAY AWAY.

I wouldn’t recommend this wine tour company.

Among some other things:
- didn’t provide an extra service we paid for on top
of our wine tour and won’t refund the amount extra we paid for it ————— updated to include this: the owner comments below they told us that what we were paying for was 1.5 hours only. They never communicated that once. I went through every single email and text and there is nothing that states this. The restaurant was so busy we weren’t even able to order dinner in an hour and a half. The driver left because we couldn’t even order and weren’t even close to be able to leave. We asked to be refunded for the service they did not provide (the ride home) and they wouldn’t. It was an extra $30/per person and there were 8 of us. We had to pay for taxis above this. And she claims she provided the service, but clearly did not if we had to find our own taxis.

- didn’t communicate with us about the sharing of a bus with people we didn’t know because when we booked they said one group per bus. — again edited to add that ABSOLUTELY NO WHERE in our communication was it mentioned that we would be sharing a bus.

- sent 3 emails and 1 auto text message requesting a tip before the wine tour even happened
- didn’t go to any of the wineries we requested

Was not going to say anything about this at all to her until we received an email requesting a review. When I talked to Carolina directly about it she did not apologize or take any responsibility and screenshotted pieces of previous conversations that were not relevant to the issues with our wine tour I was bringing to her attention.

Jason is not professional at all. Would not call to discuss billing, hides behind text and email. He would not admit to his disorganization and his own staff admitted to this. Left him VM to discuss but only hides behind texts.

Had an absolute blast with our Tiki Time Tours Experience. Looking forward to more adventures with them!

We had the best time this weekend! Ken and Maria were both awesome and we can't wait to book with them again!

Kenn is the highlight of my life. Best time for our bachelorette party! Always a step ahead and always getting those glamour shots love you Kenn!

Great time on the Tiki boat. Captain Scott was fantastic and accommodated the group nicely. Great sound system and a chance to cool off in the lake.added bonus of a toilet on board (especially after a few drinks:)

We had an amazing time doing the tiki boat tour! Everyone had a great time and the staff at Tiki Time tours were amazing and super fun!

There was a group of ten of us that boarded the tiki boat. There was plenty of ice and water and two coolers to store our stuff. The captain was very hospitable and friendly. Having a bathroom was an excellent touch since the weather wasn’t great and no one wanted to be swimming. Despite the weather we managed to have a great time. There was awesome music and plenty of dance floor. We brought a good spread of food that fit nicely at the bar. All
In all we had everything we needed and I would definitely do another tour again.

This is an awesome time! It was my second year in a row, this year was for a bachelorette. Ken the driver is the best. So nice, funny, and really makes sure you have a good time. Highly recommended and will be back again next summer.

The tiki boat tour was set up for us by friends for our joint bachelorette/ bachelor party. It was amazing. Beautiful pontoon boat, great tour and Captain Scott was the best!

Amazing people! They made our day, with extremely great service! We rent a Pantoom boat with Tube that's seating 3 people (perfect for kids as well) we was family of 7 people.boat was in perfect shape, clean, with all life jackets and Bluetooth in the boat made this adventure even better! Have to say huge thx to person who make it happen.his name is Jason.he did perfect explanation about boat instruction and give us a couple tips! Definitely 100% recommend this place!

The pontoon boat broke down due to mechanical issues so we had take the tour three hours later than we wanted. And after a couple schedule changes and changing plans of our own we were running late and apologized but the main host was super rude. We told her we didn't mind if our trip was cut short due to the conflict but she rudely told us off. Despite this our boat driver ended up having a great attitude and we were able to enjoy the boat ride. Since it was Canada Day long weekend the Tiki Beach Bar was also very backed up and the bartenders seemed to be overwelmed - I felt so bad for them I gave them a huge tip even though it took us about 45 minutes to order drinks.

Such a great day Wine Touring and on the water with Tiki Time Tours!

It was so much Fun, its a MUST DO while visiting Kelowna.

Our boat was canceled due to wind unfortunately, but manager was very accommodating and generous in compensating us. Thanks!

Great experience. Easy scheduling, payment and pickup/orientation. Value was outstanding. When I didn't even get a courtesy response from the other larger boat rental companies on the lake when inquiring about rentals, these guys stood out for such quick responsiveness and value. They will be my first call next time I'm on Okanagan Lake.