Tim Hortons

They are 3rd best in Abbotsford taste wise although staff is very dry always seems like they have the same management as one in west oaks mall. 3 stars for taste only.

I was raised that if you didn't have anything nice to say about somebody or something oh, you don't say it in it. Now I've said it

They are so cheap… they charged me for a cup half filled with ice…. Just ice.
Cheap people… ridiculous…. Never coming back….

Service was not so good. I felt like I was causing a hardship ordering a coffee and sour dough glazed donut (which he gave me the plain). I told him to add a smile for future customers

Terrible experience. Found fruit flies in the ice of my drink. Showed manager and asked for a replacement, wouldn't offer that claiming they came from my vehicle. Wouldn't give back refund either. Been buying food from here for years but this was the worst experience by far. Avoiding this Tim's from now on.

It was nice to have a place to sit by the fireplace my dad and I spent time here waiting for his truck to be fixed Thanks Timmies for a great morning.

The worst customer service ever i had in my life, they don’t know how to talk with the customer. The lady working 19 September in evening around 8 she even don’t know how to talk, i would say stupid lady to eventhough right now i am unable to find the word for her. I think management have to think about their staff because you guys are lost your business due to your staff, they just serving drive through, at front their is huge line up they are three of them notice, the guys working in turbun just look at customers and try to ignore them. I would suggest everyone don’t go over there at any cost.

I came on this Tim Hortons on 29 Around 10-11am on the window. I still remember there was a new girl (with turban) on the window taking orders and she was doing great and took our order absolutely great. Well when I got on the window I was going to pay cash and half on visa but there was a miscommunication probably and she probably punched all cash and didn’t know how to fix it.she called her supervisor for the help well she was so mean to the girl and started yelling at her in Punjabi infront of us. Which is highly unprofessional and I really did not liked it at all. Poor girl was so scared. I really want this should be taken care by upper management.

Stood waiting for someone to help/ask if we were ready to order and no one ever did. We ended up leaving because the staff didn’t acknowledge us.

Worst customer service. We ordered wrap but got Bun. We mentioned to the lady who was working in kitchen Named (Parmjeet) She made our order wrong.instead of feeling sorry she was debating with us in front of everybody. She was so rude. If manager can talk to her and teach her customer service that would be great.

Staff was relatively quick for the order. Service was good. I wish they cut the bagels all the way through or it would be 5 stars.

Probably one of the worse Tim Hortons locations in Abbotsford. For 5 days in a row my drink has been incorrect I asked of a vanilla cold brew with extra syrups and cold expresso foam and every time they give me a regular ice coffee. They love to steal money from there customer it seems. Switch over to Starbucks at least they'll get your orders right. Smh

Third time this week I’ve received the worst bagel. Last time the whole bagel was burnt and had no cream cheese so I asked for extra cream cheese today and this is how they made my bagel. Also ordered an iced capp on the weekend where the lady at the drive thru tried to give me a medium iced capp cup only half filled when I paid the full +$3 and when I asked her to fill the cup properly she was very rude.

This location is getting worse nd worse. Such a bad employees and customer service. They have literally zero sense to talk to customers. During night time they took your order like they are still in sleep nd when you correct them they argue with you saying that we ordered this. One girl working over there is so rude. Needs to be improved

Good crew. Reasonably fast. A couple of times I got a BELT instead of a Bagel breakfast sandwich, and because the cashier screen is often not working I couldn't catch the error. Not a big deal though. Friendly staff.

I went to pick up my order and a lady named 'Param' was so rude. Please train your staff on how to deal with customers. I go daily and all other staff members are polite except this lady.

Horrible service in drive thru. I don’t often go to timmies but I wanted soup. I ended up getting a turkey bacon club but the woman was laughing over the headset about something and she wasn’t making a lot of sense or helpful at all. I wanted a combo with soup. Is that not a thing anymore? I got to the window and was told there was no chicken noodle and they had chicken with wild rice. I’m lactose intolerant. Umm since when does chicken and wild rice come dairy based? I was so frustrated that I forgot to ask for no tomatoes and switch out the mayo for honey mustard. Ugh I’ve worked in customer service for almost 20 years and I’ve never had such a bad experience. Oh yes and I asked for crackers and she said the we gave you a bun. Umm buns are not crackers. Like did I stutter? Ugh seriously never going to this timmies again.

They were impressive this morning; line-up of cars even with Wendy's drive- thru entrance only took 5 minutes!

I was soooo excited for a donut, sadly they were out so I settled on a sandwich, we pulled to the window to pay and get our food. We had to sit for a minute, which was fine, but we watched her make the food and SHE KEPT TOUCHING HER HAIR, with the gloves on. Then to make it worse the second employee didn’t even have a mask on: (Then we were just confirming our order, just because of allergies, and she closed the window on us and walked away

Easily the worst Tom Hortons in Abbotsford. I went here frequently while working in the automall. Every order might as well be a coin toss. 50/50 odds they will manage to mess the simplest of things up.

Only one left open 24 hours. Inside the automatic in Abby it's easy to find but a tad rushed amd mess up the orders occasionally.

Went for new Tim's summer drinks they have peach and water melon yum u prefer the water melon kind

I was raised that if you didn't have anything nice to say about somebody or something oh, you don't say it in it. Now I've said it

Got burnt old coffee that was probably microwaved cause it burned my tongue.went back for a remake and the second was still bad.

While this Tim Hortons is doing better with customer service, there are times they will not give give change back. Yesterday I was there. Ordered a large Earl Grey, it came to $210. I gave $2.25 and was given no change back. It's not much but it is the principle that matters.

They certainly could do a lot better; I always ask for a darkroast regular, but almost everytime I get it there it tastes different, usually it isn't stirred, or the amount of sugar is wrong, or there is no sugar at all. Staff could also be a lot more friendly - is it that hard to say hello or thank you? Or have I just become an old fuddy duddy. I feel as if they don't care if I come back or not. I also find it very difficult to understand them, their English is terrible.

Terrible service as always. The employees dont listen or fully understand english, and screw up the order everytime. Very disrespectful to walk in customers, act as if you aren't right in front of them, put walk in orders last in line.

Only timmies in town that never mess up my order, and no matter how late I am on Tuesdays they always have my take 12 morning coffee, thank you

Asked for bagels with butter and they gave us bagels with cream. Ordered iced coffee with syrup and as usual they forgot to add syrup in it. Totally disappointing.

Worst tim hortons! Rude customer service! First they didn't take my order right through the drive thru and tried blaming me. Second their debit/credit machine wasn't working and the lighting on their machine was very dim couldn't see anything on it. Third they try to rush me and yelled move because their was a line up even though it was their freaken screw up.

Asked for a medium double double and 2 old fashion glazed donuts and they gave me a small double double and 2 chocolate donuts. The drive thru employees throw the food at you without a glance. My coffee cup had sticky residue all over it

I ordered a crispy chicken wrap and the chicken was elasticy
there were strands inside which could be stretched out.maybe an old chicken strip?
happened first time with me and staff was not helpful at all saying i can't change the chicken it comes from the company itself.but the staff did give me a replacement (grilled chicken wrap) - for which i am giving a higher rating than i would have.

Staff could not understand English. After several attempts of repeating my order, I thought it was right. I received the wrong type of sandwich and wrong coffee. The washroom was clean and well kept.

The quality of training for the staff is insufficient and not up to standard. There are always line ups and the main reason why this happens is because the person taking the order (not sufficiently trained) also goes and gets the order.

Where as McDonald has one person only taking orders and one person getting orders. This makes things move a lot quicker.

There is absolutely no sense of urgency and there is no problem with the amount of staff being scheduled as most of the time there are between 10-15 people during peak hours. Every second time I go there, the person taking my order has to ask someone where to find "the button" to put my food order in which again has a knock on effect resulting in a line up.

Furthermore, each staff member is complacent in their work and don't see the restaurant through the customers eyes.

If the person running the restaurant only knew the amount of food cost and remaking of food that occurs here, they would jump out of their seat. It would easily amount to hundreds of dollars a week which is astronomical and completely preventable by listening to the customers and inputing the correct orders.

My recommendation is for the person running the restaurant to sit in a chair and watch order takers and overall flow of business for one full day and look for an area of improvement.

Thank you,

Amir

This location is horrible they just messed up my order for the 4th time but I go through the drive threw so can't be bothered to go back and the gentleman at the window has no customer service I said thank you have a good day he looked at me then closed the wondow and every item I ordered was wrong

The drinks are fine, but they rush the orders out a bit too fast some times, especially when they are not even busy. They seem to rush, just so they can get back to chatting when they should be working. I used to almost always order food at this tims, but as I watch, the fly's land on the food, and crawl over every item. When an employee coughs, it's either open mouth to the side, or into the hand. There is so much food out in the open. Last think I need is a fly in my drink, and a snot rocket in my food.

Coffee, yum. Lineup sucks, but that is not their problem. Ice caps are a little warm though.

Whenever I order an iced black coffee I'm always asked if I want cream or sugar in it.

Cracks me up.

Staffs are excellent and friendly. But one guy he was taking and making our order he kinda throw everything in the bag like a garbage and he made the iced caps like watery and whipping cream on all over the lid, it wasn’t busy tho. I hope he will improve eventually.

Blah food. O. K.when u need a warm drink but nothing special. Big Chain donut shop with mediocre donuts and just add water to the soup mix "homemade soup"

Decently quick service, polite accommodating staff, but the place was full of flies and the floors were either very dirty, or covered in water