Tim Hortons

The staff is very rude, my family and I asked to use the restroom and it's always out of order and I feel very uncomfortable coming in here with my friends to

When we arrived, there was someone in mid-order at the counter. When it was our turn, we moved up a bit and waited, but when the guy arrived, he was like "yeah? " In a very blunt manner and with no friendliness in his expression, instead of 'hello'. So we ordered and waited for our pick-up, but we waited for about 10 mins for our order, even though the only people who ordered ahead of us were 2 people with few items. They seemed to concentrate on many cars in the drive-through before getting back to us, rather than filling orders chronologically. The next time I tried them again, we had many communication issues. I saw the savory cheese pastry in the display, but it didn't have a label and I forgot the name of it, so I pointed to it and asked for the "savory cheese pastry in the top row". They responded with a very heavy accent that I wasn't able to hear, and so I tried to apologetically say, "I'm sorry? " And they kept thinking I meant the donut, but I kept trying to convey "savory cheese and herb, on the top row" We cleared it up after about 3 tries, and then I asked for a couple parfaits, (since this was about breakfast time still). He was like "what!? " In a incredulous yet blank tone and expression, so I tried to say "parfait" again. He looked like he had zero clue about what it meant after about 2 or 3 tries, then a female coworker gave him a friendly grin/inner laughter and said 'OK let me do this'. So she asked what I needed, and I asked for a few parfaits, and she said, "what's in it? ", so I mentioned that it's yogurt, berries, and granola". And she said "that's a smoothie", and I tried to mention that it isn't a drink, it's yogurt. She asked what's in it again, and I said yogurt, berries and granola. And she told me that's a smoothie. I tried to explain that it wasn't a type drink, that it was a food, so she said ok, and went to ask/ or explain to the other lady near the drive-through. They both came back, and the new lady said "that's a smoothie. " I told her it wasn't a drink, it was a food, a yogurt. And that's when they finally mentioned they don't have anything like that there. I didn't realize some locations don't carry it, because I'm from out of town, and all locations I've ever been to in my town as well as other towns, have carried parfaits. I thought that they were just confusing it with something else the entire time. So I ordered something else, and we moved to the side counter to wait to take it away. The original male stood nearby on that side because there were coffee items there that he was preparing for others and he had a very odd demeanor while we stood nearby, as though he were seething and angry about us being there. Throughout this entire thing I didn't state anything rude, and didn't outwardly complain about any items not available in a difficult manner, I didn't linger in anything that went wrong, I didnt even breathe out exhaustively (on both visits) and tried to explain the best I could and didn't feel like I deserved to be made to feel like a criminal that insulted everyone around me. The lady asked if we needed a bag, and I said "ok yes please", she said something to the man that I didnt understand, and he grabbed the bag and threw it on the counter with attitude and turned his body away again without saying anything or looking at us, and still looked mad. Not returning, and not recommending this location to anyone I know. It was a very odd and rude and slow visit every time I tried.

The people that work here always get my order right, it's nice staffs, and very efficient service! Just love their ice cap, coffee, and donuts from the menu.

My order took 1 hour and 15 min
When I ordered two meals they gave our orders to someone else

Very friendly and helpful staff. Staff are willing to let you know what's good to eat that day. Love going there.

Under the star rating, location of this outlet '' Not '' customer service worthy. Scrabble ants, none have no clue about their job application.

Has to be the worst place in terrace doesn't matter if it's walk or drive thru be prepared for a 30 min wait, the management is so bad and doesn't even try to control drive thru times

Whenever I buy a bacon grilled cheese melt the bread is moldy. This is the second time I’ve had moldy bread and it’s disgusting. Please check your bread before serving it to people. You can seriously get people sick.

At 6: 30 PM they didn't have any loaded wraps/bowls, or potato wedges. So I asked for a chicken buffalo wrap instead, but they didn't have any buffalo sauce.you'll learn to expect this half the time here.

I experienced this with attempting to order half a dozen donuts the evening before at 7: 30 PM, and with timbits and mint tea bags being out too in the past.

Slowest drive through in the country. 8 cars ahead of me and it took 30 minutes. It shouldn’t take more then 2 minutes a vehicle. Last time I will come here.

Staff is slow! I stood in line 10 minutes then waited another 10 minutes for 2 large ice caps. It wasn't busy at all. The service isn't as good as it was 6 years ago.

For a place that specializes in coffee and donuts never seem to have a y donuts. It's a "mystery" like McDonald's never having ice cream

We can never get anything to eat after 7 Pm. Some of us have evening jobs and it’s such an annoyance not having all the products. I really wish the other Tim’s was opened.

Went in to order two coffees and the supervisor asked someone to help the front. Nobody showed up to take the order and I was just ignored. What kind of business refuses to take a customer?

Always good.grate everything.place needs to be bigger and the drive thu. Needs to be bigger or double laned.for 2 lineups