Tim Hortons

Staff are overworked and ignoring the alarms- very unpleasant. Failed to provide basic amenities like splenda and a relaxing environment

Horrendous customer service. Quite literally the most incompetently run Tim Hortons I have ever been to. Staff directionless and completely clueless.

For some unknown reason twice in a row now, when I ordered a large triple triple in the drive thru, it doesn't even taste like coffee, but more like slightly flavoured hot water. Also, they aren't making it a triple triple, but a regular.
This wasn't always the case, like a few weeks ago, it was fine and I looked forward to it. But now I won't even go there, because I just know it's gonna be a waste of money, and I will end up going to a different timmies location on my way to work. I hope it gets resolved soon, cheers!

Wanted to get one drink and didn’t get any service for 30 minutes then walked out definitely not going here again.

This is a lovely family Tim Hortons and in my opinion the best in quality and service in Victoria! Roopak is the most kind and efficient employee they have. There are other nice ones but Ioana wasn't the kindest when it was busy. The bathrooms are usually alright but do need to be cleaned more and the trash is always full to the brim when I come in. Aside from those the service is always great from Roopak and he does diligent work to make sure the customer is happy!

I have been trying to get a powdered jelly donut for 2 months. Every time I go, they are out of them.

The food was lovely, and the customer service was supreme. Quickly served food, and the cashier covered me when I was short around 50 cents. If your looking for some tasty fast food, Tim Hortons is your place!

The coffee is watered down for dark roast and is often none made not available. I just returned the 2 coffees with complaint and received 2 replacement also very weak coffee. Goldstream is much better coffee friendlier staff

This Tim Hortons is consistently bad. There ice Capps are practically water. Also, the staff do not get properly trained I ordered an Ice Capp with almond milk and was given one made with cream after I double checked to make sure it was made with almond milk I was reassured it was. It clearly was not by the taste and my stomach ache. Good service and food is rare from this location

The last day of my free coffee and couldn’t get the app to take the free coffee off, the staff free coffee anyways, thumbs up

I need to stop going here, they with out fail always get my order wrong. Today I got a cup of steamed oat milk. I asked for an oat milk latte but why add the espresso when you can just give the costumer hot oat milk. I also asked for bacon added to my bagel and received lettus…

My food was missed by the staff and the employee who took my order clearly at the time was designated to cashier noticed and went and made it for me personally and made sure the changes I asked to it were applied and actually put extra whip topping on my drink as i asked! Was very impressed

Went for a chocolate and bites but I just had like 10 cash so I wanted to pay with that instead of my card.
So I ask for my items and the cashier has gloves, I paid and he gave me my order:
1. He didn't change his gloves so that means he took my donuts with the same gloves that touched thw money.
2. My chocolate didn't had a hand band so it was hot for me and they just have them in the back I guess.
3. When I opened the bites, they look like someone just bite them, like half-size.
4. My chocolate was 3/4 of the cup filled.
So sad I throw them because I don't know if someone literally bite them, and because of the bacterias from the cashier.

Edit: my partner just went through the drive thru and asked for assorted Timbits. More than half plan is not assorted.

Just went, they messed up my order, and the fact is, this the norm. I go to Tim Hortons so rarely these days because I know that I will be disappointed. I really hope you guys get it together one of these days, before everyone gives up on you. I'm guessing from the incredibly poor staff performance that you don't pay your employees at all well and that if they are any good, they leave. I'd rather pay a bit more and have better service (ie get what I ordered)

Was ok. Was really dirty for a tims. Service was nothing. The dirty tables. Are not wiped down only items taken away. Very disappointing

I went through the drive through and order some pastries and told them to heat it up. When checked it was cold. I parked my vehicle and went in the store and asked them to heat those pastries. But the attitude of the lady who was heating them was Unbelievable. Listen lady we are not getting stuff for free. We are paying for it

Raw still with red and cold bacon in my Blt, small hairs on the bacon aswell. We are rushing to a ferry so cannot even go back to fix the situation.

Your old co worker Brennan Schoenau is my sexy baby daddy and i want him to birth my children.

Very frustrated.
I ordered an XL double double coffee. That is two creams, two sugars. Simple, right? You’d think! But no. Not at this Tim Hortons. Went to take a sip of my morning coffee and got a mouth full of black bitterness.
I do not understand how such a simple order could have been messed up.
This location really needs to work on their attention to detail.

Terrible!
They used soured chunky cream in my coffee 3 times this month. Be sure to check yours before leaving. There should be some accountability.

Quick and efficient. Look out for the drive-thru operator who sings - it was a pleasant surprise.