Titanium Ford Surrey

Prabh was super helpful and polite. These guys are really cooperative to customers needs and wants. Thank you

Not impressed at all with the service department. I have had nothing more problems with my Ford focus since we bought it, even though we tried to return it in the beginning, but they convinced us that the transmission issue was fine. Obviously, it’s not. Transmission issues causes car to drive in an unsafe manner. Brought the car in for service before Christmas. Had the car for several weeks, kept saying they couldn’t determine what the problem is. Had to take the bus and Uber everywhere myself as I did not have a vehicle to get to work and they did not offer courtesy car. Picked up the car again last week. Drove a few blocks, check engine light was still on and the car was still driving terribly. Brought the car back the same day. Haven’t heard since. Been told multiple times that the service manager will be calling us. Haven’t heard a peep, very disrespectful and disappointing. Still taking the bus to work. Will never buy a ford product again!

Fantastic Service! Both sales and the parts and service teams were amazing to deal with. Highly recommend.

I would like to leave a review for the service department for my service advisor Sia… he was responsive amazing communication and very polite.

Excellent communication and service by Ali. Followed up with me on all the tracking information and always responded back timely and patiently. I highly recommend him to anyone, best in the business. Thanks Ali for making my experience with titanium ford comfortable and reliable.

Just recently bought a 2018 440i GC from these guys absolutely phenomenal service. The sales representative Ali really helped me out in making sure the paperwork gets done with no problem super fast and efficient. Thankyou so much Titanium ford.

Immaculate service, outstanding support, and you are included to the Ford family! One is always welcome! Kal Hoonjan makes it all possible and a great experience!

We were looking for pick up truck and had visited numerous dealerships before met Prabh from Titanium Ford who is a gem when it comes to customer service. He understood what we wanted and presented us with the greatest deal. All the team at Titanium Ford from salesman to Manager to finance guy, all are absolutely friendly and genius at what they do. Eyes closed- u will get the best deal here.

Make sure to deal with Katie, she is awesome and probably one of the best sales associates that I have ever completed a purchase of a vehicle with. I highly recommend buying from Titanium Ford and Katie.

Great experience dealing with Ford titanium. Thanks to Ali Sajadi for his support, and his customer service was great.

I want to say thanks to Ali from Titanium Ford. He went above and beyond to ensure I got the right vehicle and worked diligently to get me the right price. He was really easy to work with and I appreciate everything he has done for me. I highly recommend Titanium Ford to everyone and their best salesman, Ali Sajadi.

I purchased a vehicle from a distance as I live in Northern BC after a car accident. Raheem and Tavi made a challenging experience super easy with clear communication, patience, and valuable insight on purchasing options. I had family look at the vehicle and pick it up after purchasing and the team was warm and accommodating with my family which I so appreciate! They insured the vehicle was freshly detailed and outfitted the truck with new tires when my brother noticed worn tread. I would definitely purchase from this organization again and will highly recommend to others.

Awesome ford f150 crew douglas, mark and fluffy. Who worked so hard in getting me my
1st Ford f150.love it ford surrey crew.getting.in surrey b.c.

I knew what I was looking for and the team found the car and built the deal to suit my needs. Jerome and the sales team were awesome, Tavi in finance was also great. They kept me in the loop throughout the entire deal and even let me take the car on an extended test drive before we signed paper. Amazing hospitality from all staff here, car was detailed perfectly before delivery, service has also been super helpful. If I could give 6 stars these guys earned it!

I just got home with my new truck. Chris "Fluffy" Haverland was a pleasure to deal with.
Please go see Chris as he is very knowledgeable with the Ford product as well as any other vehicle!

Spent a few weeks dealing with multiple dealerships trying to find a new Mach E that was available right away and not “in transit” and 2-20 weeks away.

Most would play the game of not giving any information unless I came down to the showroom in person first. Or when I asked about matching prices I got the story of “I need my managers approval who needs the owner’s approval so come down and help me put pressure on them”…………

I decided to give Titanium Ford a try even though their advertised price was not the cheapest because I did have a good experience with the service department many years ago and found them to be honest.

I got in contact with the sales person Hershey and he went above and beyond trying to help me. I got a call from him within 15-30min of filling out the form online. He went over every model, colour and option package of what was available on the lot and stayed after hours to go over every question I had including reviewing the window stickers line by line.

The next day he sent me a personalized YouTube video showing me everything we discussed the previous evening and inviting me to come down but was not pushy at all. Gave him a call to talk about price and was at his desk a few hours later

Negotiations were quick, easy and most importantly transparent and honest. Only issue was I was not prequalified for the best rate. One of the finance managers who goes by Fluffy came out talked things over and assured me that if I gave him until the end of the long weekend he could fix everything for me and save me money.

He ended up getting me the premium extended range for the same payments the other dealer was trying to get me to sign for the standard range …. Except he got the same bi-weekly payments on a 6 year term not 7. Saving me well over $10,000 over the life of the loan. Because of him I get to drive a brand new premium EV for what a civic + gas would cost me.

Just bought a new F150 from Douglas Osarobo at Titanium Ford in Surrey. Doug spent the better part of 3 weeks hunting down a truck for us that met all our specifications. He went above and beyond to make buying our truck a great experience. He spent time introducing our new truck to us and went over everything. Very thorough!
Also a big thumbs up to the finance manager, Tavi Eggertson for all his efforts with our paperwork. Much appreciated!

I bought the EV car frm there and all staff were amazing and helpful to finalize the deal. I want to thank Titanium ford all team memebrs and your service to my family.

The team at titanium ford was awesome. It was by far the best car purchase experience of my entire life and I have owned mazdas, Tesla, Honda, Nissan, and Hyundai previously. I would not hesitate to go back for my next vehicle purchase. When you think of the shady car dealership, Titanium Ford is not it. Paul Cho, Mandeep, and Tavi went out of their way to keep me informed and to take care of me. I will be back here for my next car. Just need Ford to make them faster as I waited just over a year for my maverick hybrid! Thank you again Titanium Ford.

Stellar! Dealt with the whole team and they were pleasant and easy to deal with. Paul and Erf from management made sure the whole transaction was smooth and easy for my wife and I. They always kept checking on us through the whole process.

Great staff and team would recommend and use again for sure

Hi I've been around in Vancouver very long time going to car lots. Titanium Ford and the Staff incredible amazing kind and opend arms and smiles. I saw Jerome Santos Sales Manager and Erf manger also these 2 gentlemen open there arms to me and went beyond there way to help. I highly recommend everyone in Surrey and Vancouver come in see them

Garry awesome guy. Helped alot. He gave us best deal in lower mainland. Ask garry for best deals.

AAKASH was been very helpful and patient with us!

Thank you so much! We easily got our dream car.

I will defenitely recommend him to our family and friends.

Good job to your team!

Hey! I am here in Canada from last 2 years and the worst to worst experience of service is seen here in platinum ford surrey. I am doing full time job and i took a day off from my work just for service (that’s not proper service it was an quick update of sync system) they booked me for 2: 00 pm but when I arrived they told me like we don’t have and technician to see ur car because they need to go early so can we book you for an another day. I was like seriously, i took a day off from work where i will earn around 200$ so that’s my loss too and for nxt day i m not allowed to take 2 days off in a month. Worst to worst staffing.plzz look into that platinum ford plzz.appointments ment for you come at that time and we are free. Not like sorry we booked u but we are not free can you come tomorrow. Now i am driving my car without update … all thanks to u mfs.

Recently bought a truck at Titanium Ford.
Mandeep is a great seller, helped us with everything we needed. Tavi who works in the financial area also made everything easy for us to getting accepted quick.