Tom's Sewing Centre
4 reviews 9368 120 St, Surrey, BC +1 604-507-2841 www.tomssewing.com suggest an edit
27 April 2023 8:32
Brought the machine to fix on 10/15/23, being forgotten for five months. No UPDATE CALL.i was patient. I called in on 3/1/23 at 9: 30 am.
They had no clue where my machine was, at all. Waited the call back patiently 6 hours.
Again, I was waiting.
Finally I was waiting for the answer, they said “the machine parts are missing to fix and now we’re ordering. Have no clue when the part will arrive. “ I was patient till then.
I assume this “tom’s sewing “were forgetting and CANNOT MANAGE TO TRACK OF THE CUSTOMERS ORDER like Normal business people can do, to check up on my machine otherwise the time WOULD NOT have passed this much, it goes without saying, obviously.
Only if they gave me approx waiting time with an APOLOGY, I wouldn’t have given this feed back.
Instead the lady on the phone didn’t apologize nor gave me the attitude to help me figuring out.
She just said “ i don’t know how long it takes” is it the attitude to who is waiting for five months?
I don’t think so.what if it was you who were waiting. I waited five months without any complain.
I was and I am very upset with this customer service and such an disappointing experience and so SAD the fact that this brunch is the part of the singer.
THIS PLACE DOES NOT HAVE ANYTHING TO OFFER!
It is the shame that I had to deal with this place just because there’s no alternative.
I wouldn’t have used your place, it is very inconvenient location too.
Far from downtown, store is boring too.
I am going to report to the singer’s HR.what a shame.
At least, why don’t you APPRECIATE this honest review MR TOM? ! Huh
They had no clue where my machine was, at all. Waited the call back patiently 6 hours.
Again, I was waiting.
Finally I was waiting for the answer, they said “the machine parts are missing to fix and now we’re ordering. Have no clue when the part will arrive. “ I was patient till then.
I assume this “tom’s sewing “were forgetting and CANNOT MANAGE TO TRACK OF THE CUSTOMERS ORDER like Normal business people can do, to check up on my machine otherwise the time WOULD NOT have passed this much, it goes without saying, obviously.
Only if they gave me approx waiting time with an APOLOGY, I wouldn’t have given this feed back.
Instead the lady on the phone didn’t apologize nor gave me the attitude to help me figuring out.
She just said “ i don’t know how long it takes” is it the attitude to who is waiting for five months?
I don’t think so.what if it was you who were waiting. I waited five months without any complain.
I was and I am very upset with this customer service and such an disappointing experience and so SAD the fact that this brunch is the part of the singer.
THIS PLACE DOES NOT HAVE ANYTHING TO OFFER!
It is the shame that I had to deal with this place just because there’s no alternative.
I wouldn’t have used your place, it is very inconvenient location too.
Far from downtown, store is boring too.
I am going to report to the singer’s HR.what a shame.
At least, why don’t you APPRECIATE this honest review MR TOM? ! Huh
26 April 2023 1:54
Love this store and their staff! I have found them all to be kind, helpful and friendly. I bought my Janome Embroidery Machine from them last year and I love it so much! Such an amazing machine and a really good price. The value for my money was excellent. A year later I'm still very happy with it.
11 March 2023 0:43
Very friendly and helpful staff. Picked up some wide back flannel on sale. A little disorganized as they are rearranging. Great selection of quilting cottons. Prices comparable to other fabric stores. Kits on higher end of price scale.
13 August 2022 15:44
I took my sewing machine here to fix because it was leaking oil. I forgot to bring the electric cord and foot paddle but the staff there just used the cables they had in the store because they sell Janome and my sewing machine was made by Janome. They looked at my machine carefully and think nothing is really wrong with it but offered to keep the machine so the owner Tom could look at it. It turns out the previous technician I hired to service the machine put too much oil in it. They didn’t charge me for this inspection which was fantastic. I feel bad for getting free service so I bought some fabric from them. Overall the service was excellent, staff there are very knowledgeable and friendly. I went there with my 5 yo daughter and she was running around (I stopped her many times but you know it’s hard with a 5 yo), staff didn’t get upset and still very friendly to us.