Tot 2 Teen Dental

Very disappointed with Dr. Anita Gartner. Poor bedside manner, abrupt, poor listening skills, argumentative and defensive when asked basic questions. Both my partner and I are health care professionals and we were shocked with her behaviour.

Further, her approach to pediatric anesthesia is extremely outdated and rigid. The pharmacology selected included a “triple cocktail” of drugs not used in pediatric anesthesia in decades, and not in line with current guidelines. We witnessed a child given this cocktail (as described by Dr. Gartner) who ended up over sedated and projectile vomiting. The lack of response to this evolving airway emergency was shocking.

When I approached Dr. Gartner with concerns about using the same anesthetic plan for our child, she vehemently denied the incident ever occurred until I requested that she check her records. She later confirmed via email that the incident did occur but said its the only time this has ever happened. We lost all trust and pulled our child out of this dentist after 2 terrible experiences. Avoid at all costs.

I’ve been going to Tot to Teen for 8 years with 2 kids. We have always had a good experience. They are nice to my kids and the atmosphere is very kid friendly

The lady on the phone this morning was absolutely rude after I said I’ll look for another dental place for my daughter and she’s like “ no other dentist will take you guys because you are native” that crossed a line. I hope she gets in trouble. That’s supposed to be a friendly kids dental that has an every child matters “native orange flag” by their window. Some lady that is. I wish I got her name

The dental staff are great, but the front desk associate is rude, impatient, and condescending. Not only once, but each appointment. I watched her speak and treat another client differently than she spoke to me and treated me. So it isn’t her usual manner. I take my daughter to this location because the dental staff are exceptional with my daughter. If she has the same attitude towards me every time, that’s a problem. Be mindful that she treats clients differently and not everyone will be treated equally.

The first appointment was actually not bad at all. They have been able to do a proper x-ray (which is usually a challenge for a kid), and make a proper diagnosis. But they have questionable practice. We had an appointment with them but told us the day before kids can't come if they have stuffy nose. Which we told them the day before. We were planning on going. Then because of the runny nose, they said our kid can't go anymore, which we can understand. We can reschedule. But they told us they will charge us a $120 cancellation fee. Though we didn't want to cancel but more like they cancel. The receptionist was really awful about it. I guess that's what they do. All about the money, not really there for the kids.

Recommend to avoid!

I am writing to express my extreme dissatisfaction with the inflexibility of your cancellation policy. I strongly believe that your cancellation policy needs to be revised to better accommodate the needs of your customers. A fair and reasonable policy would go a long way in fostering customer loyalty and satisfaction.

They will charge you $120 to cancel if your child is sick. My daughter was sick so we left a voicemail the day before her appointment to reschedule. We also called first thing in the morning the next day. They told us it is considered a last minute cancellation and they charged us $120 for my daughter being sick. Never booking with them again.

Finally after 12 dentists in 3 provinces we had a positive experience. My kid said after that this is the first time his teeth feel better after leaving. I have tears in my eyes. Grieving what could have been if we found this place when kid was little.