Trail Tire Auto Centers (Vernon)

They are always able to accommodate in a pinch and do very good work. One of the only shops I trust!

Travis was very helpful and replaced our tire quickly on a Saturday. Fast and friendly service.

Long time customer, I always try to get Nick (the other front end people are great too). Had the new to the store, Gord, almost as good as Nick.lol.
Gord knows his stuff too.buy your tires with confidence here.

Can't thank these guys enough! After a couple years of experiences at Honda service center and tire shops that were unable to even notice or correctly diagnose my car's shudder, Trail fixed my CV shafts! Highly recommend this business for more than just their expansive knowledge and collection of tires for sale.

Been going to this location for 15+ years.the location is convenient, the staff are friendly + knowledgeable and my changeovers have always been done quickly and with transparent pricing.

I was quoted $340 for breaks, gave my vehicle specs and everything. Happy with quote went to get breaks done, went to pay and ended up with a $700 bill! The guy said I was quoted a standard price and that I had higher grade breaks needed. 1 - I gave my vehicle information so they should have adjusted the quote for my vehicle and 2 - I never got a phone call asking if this was going to be ok!

Updated***

Nick the manager was great and gave a refund to what I was quoted because it was never communicated that I would need different prices breaks.

No courtesy call for a late shipment of my tires to inform me. No apology for wasting my afternoon. After 14 years of being a customer here I don't recommend this shop at all.

I can't believe that it was $200 over what I was quoted they didn't even give me Winter tires like I requested. I feel so ripped off. Why would I get summer tires when it is almost winter.

Was able to get me in quickly for an out of province inspection and was able to provide me a courtesy vehicle overnight so I could drive to work. Great service, thanks guys!

First off, If you want quick tire service, This they can do. If you Ask them to check the wiring on your trailer, this they cannot do. I brought my cargo trailer in to have the brakes checked out and a tire replace. When I returned to pick the trailer up, I found the trailer on two 6x6 blocks stacked with jack fully extended, Some items that had been neatly stacked were strewn about the interior and brakes still did not work. When inquired inside, the response was "It's your brake controller" Classic first response. I was too angry to even confront the staff at the time.

Being a trades person (electrician), I believe in supporting other trades and local business. This was a very unprofessional, unethical and confrontational experience.

The photo is how I found the wiring, something I had indicated at the time was a concern. I have since repaired the wiring and brakes now operate as they should. (wiring would have tested okay until under load) Something an experienced tech should have picked up on. I believe I was charged 1.5 hours to diagnose. I re and re in 1.5 hours.and probably with better material and defiantly higher quality job.

And you blamed my factory brake controller.

Thank you for your response.

Yes this is the same trailer.
1) this is a single axel commercial cargo trailer used on occasion for personal use. Until recently, other than the lack of braking power, there had not been any issues. Recently, I went on a trip through a rain storm and a problem presented itself dramatically.

2) When I brought the trailer in, I specified that the brakes were working but not at 100 percent. I was concerned there was a wiring issue. I was supper overworked at the time and had brought it to the professionals to

3) I regret I had not taken a picture prior to snipping off connectors, but this is how I found the JB (originally not your work but this is where the electrical problem originated), the connectors were the insulation cut and clamp style.not suitable for wet location and no cover on the JB. The lead for the actual brakes was corroded. Due to the condition of the existing JB and associated wiring, it was more prudent to re do the whole arrangement the to just do a quick fix.

4) When paying, I what the issue was, and was told everything was in good working order. Yes all the wiring did work, the brakes would have worked too, but due to the corrosion they would not have worked well. It would have appeared that a slamming brake test would have been done given the condition of the contents of the trailer.

The real issue was and is;
a) The condition of the contents
b) The trailer being on two 6x6 blocks stacked with jack fully extended. (what truck would you have used and why was it left this way?) I had to knock it off the blocks by myself, A bearded gentleman came out to collect the blocks after. Oh and it is a low riding 12' trailer.c) I came in and said to the young guy at the counter that the brakes were still not working properly. This is when he said that it was my brake controller. A matter a fact statement.d) Like I indicated, at the time I was dually over worked and didn't have the time to deal with someone that just didn't understand, have the experience to solve the problem or the ability to communicate.

Addressing this clearly would have cost me time and money. Things I cherish. My truck is more than capable of stopping a 12' single axel trailer. Had the rain and vibrations of the gravel road not further deteriorated the wiring, This review would never had been done.

I Believe May 27 2020 seems to ring a bell.

Called Trail Tire on our way through Vernon because we noticed some bad vibration in the steering wheel. Nick told us to come right in. They redid the balance right away, back on the road in no time. Thx Nick for the great Service!

Incredible customer service, super friendly staff, knowledgeable, would recommend to all my family and friends.

Scammers! Caused more problems in my car. Never own responsibilities.
Response to your comment,
It’s too late for contacting me now. You should have shown such humbleness and courtesy when you guys damaged my wiper and never took the responsibility. Sent me a $700 quote to fix your mistake.
You are just contacting me now because it’s public not that you guys really care. And yes was unfortunately your client but my name here is shortened. Thanks very much for try to get me
Contact you but I would not ever come back and be your scapegoat again.

Jason Ponto found and quoted me an excellent set of 31s for my import 4x4. He even took extra time to look into forums to make sure these would fit without problem. Wow he picked the perfect tires for me they aee exactly what i i was looking for and he beat all the other tire shops including Canadian tire by over 400$ ready for the mud. Also the tires came in within 2 days and got me in for an alignment which is my second with this shop, they do an excellent job on alignments. Thank you Jason and Peters Tire Craft for a perfect experience.
Best regards
Trevor @TFROOFING

Awesome service! Extremely professional. Helped me find the best tire possible for the price I could afford

Great service shop, I am a car dealer from Winnipeg and buy many vehicles in BC and come through Vernon 20 times a year at least. I have used this store for installing tires one time, and then the last time needed a wheel bearing on a minivan. They were quick and able to help both times, friendly staff, great location. It's my go to in the Okanagan if I need servicing. Thank you guys - David/Great Rides Corporation

Top notch service! Very quick to get in touch with you regarding unforeseen potential issues.
I find there pricing very fair!

Do not go to these guys!
Not only did they not fix my tire leak. But they left the nail in the tire. Did not replace the valve cover. I managed to get the car to the gas station, put air in the tire and then for some reason my tire begin to squeak every time I drove it. The squeak got so bad i had to get a tow as the car is now un-drivable. Worst service ever!

Made efforts to get my tires in and on my vehicle same day. Did a good job, as far as tire shops go, i would recommend this place over others in vernon unless you want a specific tire they do not carry.

Done when promised. Efficient. Got an appt quickly. Not overly friendly. Price a bit higher than competitors.

I’m a big supporter of local business so was reluctant to use Kal Tire when I got a flat.

Peter’s Tirecraft is a great place to go if you like getting your rims scratched up.

There appears to be a serious lack of quality control and/or hiring discipline.

Will be going to Kal Tire from now on.

Couldn’t be more disappointed with my experience.

First time customer they drove me to work, and my spotless interior was spotless when I picked it up

Beware of all the fake 5star reviews people. Go to this place for most dishonest and Non dependable service in Vernon. I have been to Peters twice and both times they tried to shell extra money from me. I had to get my muffler fixed, after the job was done at checkout they told me I have no breaks in my car and I won’t be even able to drive more than 50km. I knew that was not true as some places try this on customers and I had got new pads not too long ago. But still to make sure I showed it to another mechanic who was fixing my air conditioner, he told me the break pads were completely fine. Unfortunately I had to go to Peters again to get my wife’s cars out of province inspection as there are only a few places that can do it in town and my schedule was very busy. One would wonder what can go wrong in vehicles inspection. Report came out fine. They replaced my cars rear wiper telling my wife that it was not working properly. I was confused as I drive this car every day to Kamloops and never noticed it was not working properly because it was working good. Next day morning my rear wiper was not working and I went back to Peters to ask why is it not working as the vehicle inspection is passed and you replaced my wiper. The main guy there made all possible excuses to not take the responsibility and fix it. He agreed to look at it my wife dropped the car and he gave her a $500 repair estimate, according to the estimate the rear wiper motor system needed to be replaced+ labour. I told my friend about this who knows cars and told me just the fuse was blown. I got a fuse for $1 from Canadian tire and the wiper was working again. People if you do not want to be scammed, and HONESTLY love your vehicle and money you should stay away from this place. Even co-worker at my place who have been to this place only have horrific experience to share.

Great service every time I go there, they have always managed to fit me in and get my car running again ASAP! Very friendly people there and would recommend going there!

We gave Nick a call when we had an issue with our travel trailer on our way through Vernon. He invited us to come on down
(August long weekend). He and his crew got us back on the road quickly with little fuss! Thanks boys.

My wife and I Love these guys! They're Fast, they Know what they're Doing and they're Honest! Our car and truck visit them whenever we come in from Edmonton knowing that we are getting Top Notch service. We've been using their services for years and will continue to do so for years to come. Thank you guys!

The best place in Vernon to have your vehicle repaired. Honest and fair employees who have you in mind. Always do a great job.