Travel Professionals International - Langley Travel Agency
5 reviews 20218 Fraser Hwy #106, Langley, BC +1 604-533-3383 www.tpilangley.com suggest an edit
11 October 2023 5:43
My girlfriend and I recently came back from a trip to Hawaii. Being that it was her first time traveling outside the country she was quite nervous. Rob and Carol took care of everything for us! They were very professional and really put her mind at ease! The trip went smoothly from start to finish and we enjoyed our vacation to its fullest extent. We cannot thank them enough and will definitely book through them again when it is time for our next trip!
25 June 2023 19:00
Blue water, nice beach and relaxing. There are a lot of choices, but people like Rob can help make the choice easier. Thank you Rob and TPI Langley for helping us with our vacation choice and following up on the details. It was a great trip!
04 May 2023 19:00
Carol + Rob @ TPI Langley, these folks went above and beyond when we hit a few flight issues before our Mexico vacation. Rob had everything sorted out in no time. Considering this was our first time using them, we will be returning to them for our next trip and highly encourage anyone looking for a solid travel agent to choose them.
Thank you Carol + Rob!
Thank you Carol + Rob!
31 March 2023 19:00
UPDATE: Since Google doesn't have a reply option I will just respond with an update. Not only are you unprofessional, you are also a liar! When I visited your office you said it would cost $100.00 per person for you to do this work to which I promptly agreed. (first lie! You were doing it for money $200.00 to be exact.)
Never did you hint or say that you only did air travel for existing customers. (lie number 2!) How do you expect as you say, "recover from over 2 years of losing so much money" if you don't want new customers? !
And last but not least, lie number 3! At what point in a 42 second phone call asking to speak with Carol about my trip and you respond she was busy was I rude? ! I didn't have time to get a full answer out of you, never mind being rude! To conclude, anyone who reads your one star reviews will see that it is a pattern with you to leave people hanging instead of being an honest business and say you don't have time or are not interested in booking travel that requires some work
If you are looking for travel that needs more than just booking flights, don't waste your time and go somewhere else. I went to their store on Saturday February 25 looking for some flights that would include my dogs. I spoke with Carol, gave her the info on what I was looking for and she told me I would have an email by Sunday night with some option or info. I waited a week and nothing. So I called back on March 4th to ask if they had any info for me, the gentleman who answered recognized me when introduced myself and told me Carol was busy with a client and would call me in 15 minutes. To this day, I am still waiting for that call back. Of course I went somewhere else (Marlin Travel) and within a week I had my tickets in hand.
Never did you hint or say that you only did air travel for existing customers. (lie number 2!) How do you expect as you say, "recover from over 2 years of losing so much money" if you don't want new customers? !
And last but not least, lie number 3! At what point in a 42 second phone call asking to speak with Carol about my trip and you respond she was busy was I rude? ! I didn't have time to get a full answer out of you, never mind being rude! To conclude, anyone who reads your one star reviews will see that it is a pattern with you to leave people hanging instead of being an honest business and say you don't have time or are not interested in booking travel that requires some work
If you are looking for travel that needs more than just booking flights, don't waste your time and go somewhere else. I went to their store on Saturday February 25 looking for some flights that would include my dogs. I spoke with Carol, gave her the info on what I was looking for and she told me I would have an email by Sunday night with some option or info. I waited a week and nothing. So I called back on March 4th to ask if they had any info for me, the gentleman who answered recognized me when introduced myself and told me Carol was busy with a client and would call me in 15 minutes. To this day, I am still waiting for that call back. Of course I went somewhere else (Marlin Travel) and within a week I had my tickets in hand.
12 January 2023 19:00
I honestly can’t say enough about how awesome carol was! We suffered a pretty bad lost Christmas Eve so we reached out to Carol and booked a trip very last minute to get away. She was very attentive and helpful. She also spoke to the hotel and explained what had happened to us and they treated us amazing. I have never used a travel agent before and now we will only book trips with Carol. The resort was just what we needed, a little hidden gem with a nice quiet relaxing theme. Thanks so much Carol you were great!:)